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DePaula Ford
Albany, NY
4,544 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,544 reviews
September 23, 2019
Ford Edge Very friendly and professional. Everyone was very helpful and took their time as I was indecisive and had lots of questions. I would buy from this dea Very friendly and professional. Everyone was very helpful and took their time as I was indecisive and had lots of questions. I would buy from this dealer again. More
by Jen
September 23, 2019
Not terrible, but definitely not good We were definitely hoping for a good experience, and while it started good- it went downhill fast. Our salesmen was very nice, but was new and didn’t We were definitely hoping for a good experience, and while it started good- it went downhill fast. Our salesmen was very nice, but was new and didn’t know all the ins and outs and I think being that he was new he got the run around from senior staff. Even after repeatedly telling them we were not in a hurry to pick up our truck, that we wanted it to be done right, and if that took a couple extra days that was fine, they pushed it on us without it being detailed and we were told we’d be called to set up a time to bring it in and have it detailed the way it should have been done originally. Once we got our truck home we realized the interior lights were not working and upon further investigation we learned the fuse was blown and the bulbs (which were LED and all worked when we test drove the truck two days prior) were all taken out and only 3 replaced and the covers smashed back into place so hard it broke the dome light cover. When we finally went round robin with our salesmen and the shop to get a time that we could get our truck detailed, have it aligned (another thing they rushed through!) and have the tire light sensor fixed, and have the environmental coating sprayed on it was a week later. We dropped our truck off on a Friday night, Monday DePaul calls to schedule the spray job, not knowing the truck was in their lot. It took 2 weeks, we finally get our truck back and now there are mold spots on the ceiling. Also it’s almost been a month that we’ve had our truck and we still do not have the title, registration and we’re still driving with the dealer plates. I think DePaula can be a good dealership, but they’re too big for their birches. The right hand doesn’t seem to know what the left is doing. We got the run around so much that I’m dreading having to bring it back for it’s oil changes and inspections. More
by Valerie
Employees Worked With
Prefer not to say
September 21, 2019
repairs covered under warranty the folks in service were very accommodating to my annoyance that something had gone wrong with my new vehicle in manufacturing. They reassured me th the folks in service were very accommodating to my annoyance that something had gone wrong with my new vehicle in manufacturing. They reassured me that everything would be to my satisfaction and it sure was More
by danstep
Employees Worked With
Mike Demartino
September 20, 2019
Went to DePaula Ford to have car serviced and inspected. Dennis was there immediately to tend to my needs on my Ford Escape. The time was 11 am. Billy was the gentleman that was assigned to my needs. I men Dennis was there immediately to tend to my needs on my Ford Escape. The time was 11 am. Billy was the gentleman that was assigned to my needs. I mentioned that I had an appointment in Hudson at 1 pm. Dennis assured me that my car would be ready for me on time. I appreciate the fact that they met my expectations, plus washed my car! I appreciate their considerate and efficient abilities. Plus...the added free inspection due to the fact that I had purchased my car at DePaula. Thank you to both Dennis and Billy, and the DePaula team for you pleasant and very caring ways. More
by Diana Y. Ernst
Employees Worked With
Dennis and Billy
September 18, 2019
service parts &service personnel are very friendly and knowledgeable on what needed to be done, work was performed in a very timely manner.at a .reasonable p parts &service personnel are very friendly and knowledgeable on what needed to be done, work was performed in a very timely manner.at a .reasonable price. More
by don'wish to be contacted
September 18, 2019
management was great This was a good bunch of guys. no games was the biggest plus. They gave me the best they could give me and it worked! This was a good bunch of guys. no games was the biggest plus. They gave me the best they could give me and it worked! More
by Albert Cummings
Employees Worked With
Marat Lozhkin
September 18, 2019
Incredible Service I love bringing my car here. Great service, excellent staff and they keep you informed on the progress. Billy was our service rep and he is fantastic. I love bringing my car here. Great service, excellent staff and they keep you informed on the progress. Billy was our service rep and he is fantastic. More
by elwebby
Employees Worked With
Billy
September 17, 2019
Excellent I find friendly atmosphere.Everyone was nice in the communication and in the way of making it feel good.From the moment I got to the place and to the I find friendly atmosphere.Everyone was nice in the communication and in the way of making it feel good.From the moment I got to the place and to the end when I got my car everything went great.Thanky. More
by Lirim Sulo
Employees Worked With
Mr Pine
September 16, 2019
Great dealer Very fair with my trade in , salesman Marat was easy to work with, great all around experience , so good that I brought my son down two days later to Very fair with my trade in , salesman Marat was easy to work with, great all around experience , so good that I brought my son down two days later to buy a truck, car came fully detailed , frank the finance manager was great and explained everything, I felt at ease when I left More
by Ford blue
Employees Worked With
Frank, was great explaining everything we needed to know , Marat Lozhkin
September 15, 2019
Professional, friendly, courteous I found all employees friendly and helpful. They asked what I needed and offered help whether it was their job or not. Everyone was courteous and very I found all employees friendly and helpful. They asked what I needed and offered help whether it was their job or not. Everyone was courteous and very professional. Service Consultant Lenny Farnam took me to my car after service. I didn't have to search for it. He asked if I had any questions and explained how to set channels on my radio when I said I was having trouble doing it. Very helpful. More
by Karen
Employees Worked With
Lenny Farnam, Tyler Foster
