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DePaula Ford
Albany, NY
4,550 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,550 reviews
October 08, 2019
My first visit to DePaula Ford gets an A+ Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing Disclaimer - I did not purchase my 2017 F250 from DePaula. I had purchased the truck used from another dealership. When I had an issue with squealing brakes on the truck with 20,200 miles on it I took it to Mavis who specializes in tires and minor repairs, a place more convenient to my home. Big mistake! Although told the squealing was quite certainly in the rear wheels, they said no, the problem was with the front brake pads and replaced them. One mile from Mavis the squealing continued. After two more trips to Mavis things were no better. I contacted Dennis Walters, service director at DePaula Ford, who I had dealt with for many years at DePaula Chevy for my many Tahoes. Dennis hooked me up with Fran McGivern in the truck service dept. Fran put my truck in the very capable hands of mechanic Howard Petell. Knowledge and experience of this crew paid off. Hand brake was the issue, diagnosed and taken care of in one hour while my wife and I enjoyed coffee and treats in the lounge. Lesson learned! Thank you and kudos to DePaula’ Dennis, Fran, and Howard. A+ to all. More
by Rich
Employees Worked With
Dennis Walters, Fran McGivern, Howard Petell
October 07, 2019
Ford Ranger No pressure sales experience, located the truck I was looking for. Excellent dealer incentives and made good on an upgrade after wrong size tonneau co No pressure sales experience, located the truck I was looking for. Excellent dealer incentives and made good on an upgrade after wrong size tonneau cover delivered. More
by LK
Employees Worked With
Bill Varrone, Bryan Belinsky
October 07, 2019
I have been to many dealerships before and will never use anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my vehicle off but more importantly when I arrived to pick it back up. They didn’t charge outrageous diag fees for things that may have taken minutes to diagnose and made sure they vested time into the actual issues. Previous dealer stated there was no issue even with noises present then charged a fee. I received a text shortly after my appointment time from Billy exactly when he said he was going to with an update and expected completion time. More
by Rfisher
Employees Worked With
Billy Pine
October 06, 2019
Sales experience was great. Dalton took the time necessary to work with me and find an appropriate vehicle that would fit my needs. Will definitely refer people to the DePaula group. necessary to work with me and find an appropriate vehicle that would fit my needs. Will definitely refer people to the DePaula group. More
by Trent
Employees Worked With
Dalton Hunter
October 05, 2019
Welcoming, Professional and Efficient! After receiving a letter from DePaula about my previous car's trade in value I decided to check out what they had to offer me. Having been a customer After receiving a letter from DePaula about my previous car's trade in value I decided to check out what they had to offer me. Having been a customer of the prior dealership for nearly thirty years, I hoped that the experience would be a good one. I was pleasantly surprised as the sales manager himself greeted me, showed me immediately to Marat, a sales person who handled my questions and needs very professionally. His knowledge of the product allowed him to suggest an EcoSport, a vehicle that I was unfamiliar with but met my needs beautifully. Frank, the financial manager was efficient and courteous handling that transaction. I walked out with everything done in the least amount of time possible and I'm thrilled with the results. Better yet, when I picked the car up and my husband saw it for the first time, he was delighted. Great going DePaula! More
by Barb Q
Employees Worked With
Marat Lozhkin
October 04, 2019
Very pleased with DePaula Ford's service The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to tak The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to take my Lincoln to Orange Motors, later purchased by De Paula, for routine service. I have been very satisfied with the people at DePaula. I have had all routine service done there, as well as buying tires and other parts for the car. I can highly recommend DePaula Ford. More
by Lincoln MKZ
Employees Worked With
Danny Mojica
October 04, 2019
I would recommend DePaula Ford My second Ford Escape , I go back here because it is so easy to turn in my lease and start my new lease. I could have had a car the same day, but I n My second Ford Escape , I go back here because it is so easy to turn in my lease and start my new lease. I could have had a car the same day, but I needed to leave but returned early the next morning. Everything is ready and waiting. All papers signed and tech man explained new devices. He spent a good amount of time with me. Bill, my salesman was great. I told him how much I could put down and how much my payment needed to be. That’s what I left with. Everyone in the whole building was friendly and helpful. More
by Cjmg92000
Employees Worked With
Bill Varrone. (sales). Finance: Tech:
October 03, 2019
Service Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they we Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they were answered in a way that I could understand. More
by Marge
Employees Worked With
Francis M
October 03, 2019
Honesty Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. More
by Kens44
Employees Worked With
Lenny in Service.
October 01, 2019
Service was impeccable, advisor Billy Pine was genuinely helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. More
by Tracy Brown
Employees Worked With
Billy Pine
