DePaula Ford

Excellent customer service from Zak Ballard and Stephanie Cassella. Answered all my questions and returned a phone call within a half hour. Together they are a great team. Cassella. Answered all my questions and returned a phone call within a half hour. Together they are a great team. More

Glenn Cummings is the best, we have purchased now at least 6 Mazda vehicles thru Glenn. When we picked up the new CX5, he was off that day. But Nate showed us all the features inside our new vehicle and least 6 Mazda vehicles thru Glenn. When we picked up the new CX5, he was off that day. But Nate showed us all the features inside our new vehicle and Q helped with the rest. We also cannot forget about Stephanie Cassella, she was terrific with having everything else and all the paperwork ready for us to boot. Outstanding job team!!! More

Shuhab was a pleasure to work with! He listened to what I wanted and provided the right vehicle for my needs. No problems at all. I wanted and provided the right vehicle for my needs. No problems at all. More

This easily could have been a 5 star rating but a 1 to 1 hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the pa hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the paper work together. It would have been nice if someone had kept me up to date about the delay. More

Everyone at DePaula Ford was kind, friendly, up front and honest. This dealership runs like a fine oiled machine from start to finish. I recommend DePaula Ford, for their fantastic service. honest. This dealership runs like a fine oiled machine from start to finish. I recommend DePaula Ford, for their fantastic service. More

A big shout out to Crystal. She is always attentive. Kept me informed and always does her best to get me in and out. Thank you! Kept me informed and always does her best to get me in and out. Thank you! More

I recently purchased a pre-owned truck from DePaula. I called days in advance to put a deposit down in fear of it being sold before I had the chance to get there. The sales and financial staff were very e called days in advance to put a deposit down in fear of it being sold before I had the chance to get there. The sales and financial staff were very easy to work with. They streamlined the entire buying experience as I was driving 3 hours to pick up my truck. All my information was taken over the phone and through text messaging. It doesn’t get easier than showing up, taking the vehicle for a test drive and signing on the dotted line. The detail shop dropped the ball a little bit. The truck wasn’t finished being detailed when we arrived. When it did come out it was washed but the grille had spots that were never hit with the pressure washer and the truck bed was never cleaned. There was what appeared to be pet hair on the dash that took 2 minutes to wipe off when I got home. I would expect a detail shop to be better than this. This dealership is huge and very busy with tons of foot traffic. It would be easy to see how a dealership like this would struggle to keep up with the amount of customers. Making an appointment is a must. I drove home pleased with my overall experience. Glad I found this truck on Facebook! More

I went in for a NYS inspection and oil change. It took almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended up paying 500.This is not the 1st bad thing that has happened to me there. More

Very accommodating- Did 2 recalls, oil change & yearly inspection on a Saturday for us on our 2020 Explorer. Getting the parts for the recalls took a couple of phone calls though. inspection on a Saturday for us on our 2020 Explorer. Getting the parts for the recalls took a couple of phone calls though. More

Well organized service department. Good and careful response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! More