DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,564 reviews
Great service and I have never had an issue due to great customer service. I will always come back whenever I need maintenance done on my vehicle. customer service. I will always come back whenever I need maintenance done on my vehicle. More
Like always Crystal was Excellent. Her professionalism yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. More
Been nice if Josh Halse knew more about what he's selling and if truck prepped (no hitch/ mud flaps under seat tape on windows and if truck prepped (no hitch/ mud flaps under seat tape on windows More
Great experience! Big thanks to Kris Bain for taking a walk-in, taking the time and patience to build and order a truck. He got me exactly what I wanted and I love it. Hardest part was waiting for it to s walk-in, taking the time and patience to build and order a truck. He got me exactly what I wanted and I love it. Hardest part was waiting for it to show up. Nathan Daigle hooking me up with all the tech and features of the truck was awesome instead of trying to figure it out myself. Tyler Foster, being able to bring pretty sweet financing options to the table and getting the best one. Overall I had a great experience and will happily be returning. More
Kris provided me with a wonderful experience as a first time buyer! He was patient throughout the whole process and went the extra mile to fulfill my needs. time buyer! He was patient throughout the whole process and went the extra mile to fulfill my needs. More
I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More
Glen Cummings was very professional and easy to work with along with the other people at DePaula. The entire experience was pleasant and stress free. along with the other people at DePaula. The entire experience was pleasant and stress free. More
Great experience w DePaula. Had some concerns about the vehicles cleanliness and they went above and beyond. Very pleased. I will return here for service vehicles cleanliness and they went above and beyond. Very pleased. I will return here for service More
Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More
I had a wonderful experience purchasing a vehicle at Depaula. The process was stress free and pleasant. Shuhab was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Depaula. The process was stress free and pleasant. Shuhab was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. More