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DePaula Ford
Albany, NY
4,564 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,564 reviews
March 13, 2021
One of the best I have ever been too! They were super accommodating and continued to provide nothing less than exceptional service. When purchasing the Ford Explorer, I was given all the information and accommodating and continued to provide nothing less than exceptional service. When purchasing the Ford Explorer, I was given all the information and helped to really seal the deal on my schedule but staying within my budget. I did t feel pressured or anything but was just good to go where you don’t feel like a commission and more of a consumer than anything. They really go above and beyond with everything! More
by Khlavac143
Employees Worked With
Frank Fattoruso, Shuhab Noory
March 13, 2021
Both Mine & Lenny were very personable & helpful. First experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. More
by wasaabe8797
Verified CustomerEmployees Worked With
Other Employees :
The two guys that shuttled me to & from the dealership were awesome. Unfortunately, I can’t remember their names. One was a black guy & and the other a young white kid. Both great and very personable , Mike Demartino
March 13, 2021
Service could have been better. My car was at the dealership for 6 and a half hours longer than it should have. I think that alone makes bad service. So there should be some accommodations dealership for 6 and a half hours longer than it should have. I think that alone makes bad service. So there should be some accommodations More
by bundallstheking127
Employees Worked With
Mike Demartino, Steve Kannes, Crystal Blackman
March 13, 2021
Went out of their way to make sure everything was done correctly. Vehicle was in for collision services and staff was polite and respectful. Jeff and Alicia made this experience what should be expected. correctly. Vehicle was in for collision services and staff was polite and respectful. Jeff and Alicia made this experience what should be expected. More
by JMCGIVERN0
Employees Worked With
Jeff Winny, Crystal Blackman
March 13, 2021
Josh helped me buy my lease out, the whole process was quick and seamless. After having an unsuccessful dealing with Ford of Latham I called Depaula and they made my life easy. Ford of Latham has lost my quick and seamless. After having an unsuccessful dealing with Ford of Latham I called Depaula and they made my life easy. Ford of Latham has lost my trust and my business forever and now I will be going to Depaula for future service. Josh and Mike were respectful and professional. More
by MACYGIN
Employees Worked With
Josh Halse , Mike Moolick
March 12, 2021
Friendly, precise in service timing. Came in for the works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service More
by henmo24
Employees Worked With
March 11, 2021
I was upset because when I booked the service appointment I requested multipoint inspection, oil change, tire rotation, wash/detail, state inspection & battery check and some how my wash didn’t get added, ev I requested multipoint inspection, oil change, tire rotation, wash/detail, state inspection & battery check and some how my wash didn’t get added, even though it was on my confirmation email, so I wasn’t able to get my car detailed. I was also upset because I had purchased the extended warranty from Frank, at the time of purchase last year, who had repeatedly stated that everything was covered, if something was spilled, DePaula would take care of it. I don’t recall him ever mentioning a deductible and don’t you know, the first time I try to use the warranty to fix my speaker burned by hot coffee, the warranty won’t cover it. So now I am realizing that Frank lied about multiple points to get me to buy that xxxx warranty that DePaula won’t honor now. I feel swindled and my partner wants to picket DePaula “Buyer Beware!” because of what has happened with the warranty that I really didn’t need anyway. More
by akoolwhip125
Employees Worked With
Frank Fattoruso, Josh Brogue
March 11, 2021
DePaula Ford made getting a new vehicle a pleasant experience. Considering I was shopping during a pandemic, it’s important to note that the atmosphere was welcoming and safe. Joe Shear was super hel experience. Considering I was shopping during a pandemic, it’s important to note that the atmosphere was welcoming and safe. Joe Shear was super helpful and worked with me to get the Ford Explorer that I wanted at a fair price. He was friendly and helpful and made me feel like family. He followed up after I was home with my new Ford Explorer to be sure I was completely satisfied. I would highly recommend contacting Joe Shear if you are in the market to get a new or used vehicle. More
by Jessykapeeters
March 11, 2021
A very friendly, thorough, and well informed sales person. My experience at Depaula Ford was great from start to finish. Will be recommending to friends and family. person. My experience at Depaula Ford was great from start to finish. Will be recommending to friends and family. More
by TLZullo
Employees Worked With
March 11, 2021
Justin and Lenny are great assets to your team. They are always helpful and got me fixed up quickly. It's always a pleasure to bring my Speed3 into you guys! always helpful and got me fixed up quickly. It's always a pleasure to bring my Speed3 into you guys! More
by CHRIS.DAVIS5440
