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DePaula Ford
Albany, NY
4,565 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,565 reviews
April 01, 2021
I found it a very good experience. The men I dealt with were friendly and informative. I will be back for my next oil change. were friendly and informative. I will be back for my next oil change. More
by SHDICARLO
Verified Customer
April 01, 2021
Very friendly and professional staff. Made car shopping an enjoyable experience. We will definitely recommend to our friends and family who are in the market for a new car. an enjoyable experience. We will definitely recommend to our friends and family who are in the market for a new car. More
by lisa7899
April 01, 2021
Can’t say enough good things about Joe! Friendly and knowledgeable and makes sure you walk away happy and with what you want! Joe worked with us to make sure we walked away with his dream truck. Cannot knowledgeable and makes sure you walk away happy and with what you want! Joe worked with us to make sure we walked away with his dream truck. Cannot thank him enough for his patience! More
by Anthony J
Employees Worked With
Frank Fattoruso, Joe Shear
March 31, 2021
Best service department around!!! Always friendly service and a pleasure to take my vehicle for service!!! All my vehicles (6 Ford’s ) come to Depaula for service as needed!!!! service and a pleasure to take my vehicle for service!!! All my vehicles (6 Ford’s ) come to Depaula for service as needed!!!! More
by mcordeiro1
March 31, 2021
They've gone above and beyond to make sure that I am satisfied both sales and service were great. They were very easy to deal with and made my experience very pleasant. satisfied both sales and service were great. They were very easy to deal with and made my experience very pleasant. More
by ANTHONY BUTTOFUCCO
March 31, 2021
I sent in a previous email tag#497. Brandon at the desk did fine, but the tech service was poor, and labor overpriced. $175 for removal and mount/balance of 4 tires? Smelled car fumes on way home, under ho did fine, but the tech service was poor, and labor overpriced. $175 for removal and mount/balance of 4 tires? Smelled car fumes on way home, under hood found oil cap not replaced, partially broken on top of radiator, oil on engine cover. More
by QUACKENBUSH312
Employees Worked With
Brandon
March 31, 2021
I visited a number of various auto dealers, including Mazda Poughkeepsie. I knew I wanted a Mazda but did not enjoy my experience at Route 9. I found a car on the DePaula Mazda website that was comparab Mazda Poughkeepsie. I knew I wanted a Mazda but did not enjoy my experience at Route 9. I found a car on the DePaula Mazda website that was comparable and took a chance and drove up to see them. What an exceptional experience all around. Excellent service, kind people, and great inventory. I purchased a car within 45 minutes! More
by niagarafallsmc
Employees Worked With
Stephanie in sales!!!, Colin McCarthy
March 31, 2021
Pleasure to deal with. Great car at a fair price.I had Pleasure to deal with. Great car at a fair price. I had previously agreed to buy the same car at another dealership. When I showed up the car was scr Pleasure to deal with. Great car at a fair price. I had previously agreed to buy the same car at another dealership. When I showed up the car was scratched on all four corners, had a dent the was repaired terribly and chips all over it. I walked away. More
by furey65
March 31, 2021
One of the best customer service I have ever had! The rep was so polite and helpful. I was very happy with service and would recommend. rep was so polite and helpful. I was very happy with service and would recommend. More
by CONNORSBL
Employees Worked With
Not sure of name but I do not see pic of person I dealt with.
March 30, 2021
Salesman Q was awesome in making incentives to change dealership. He was straightforward and felt good comfort level with him. Nate reviewed car technology thoroughly and finance dept was clear and she w dealership. He was straightforward and felt good comfort level with him. Nate reviewed car technology thoroughly and finance dept was clear and she was extremely professional. More
by bgreene6664
