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DePaula Ford
Albany, NY
4,565 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,565 reviews
April 06, 2021
Easy purchase. Terrible customer service after I left the parking lot. Needed some defects fixed, was told it’s covered but never got another call to schedule for it to be done. Was told I’ll get a call once parking lot. Needed some defects fixed, was told it’s covered but never got another call to schedule for it to be done. Was told I’ll get a call once they get a loner vehicle... I guess they never found one More
by SOMEC20045
Verified CustomerEmployees Worked With
Don’t remember
April 05, 2021
The people that work at ford are always friendly and The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. More
by ROBINST0206
Employees Worked With
Crystal Blackman
April 05, 2021
Always a great experience. Setting up the appointment was fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. More
by TODDKENNEDY5
Employees Worked With
Josh Brogue
April 05, 2021
My husband got his oil changed. They dented his car on the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple mess the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple messages. My husband brought his car back to be fixed and they didn’t have a rental ready as they stated. They finally brought out an old car with a check engine light on and a window that wouldn’t roll up. Eventually they did find him a drivable car for him. More
by TEGANHAZELTON
Employees Worked With
I don’t know the name of employees
April 05, 2021
Did not perform task that was scheduled. Did not return email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. More
by MDREHER
Employees Worked With
Crystal Blackman
April 05, 2021
The service I receive every time I get my care service is great! The people in the service department are the best, I tell everyone I know, also make sure that their next purchase of their car is there, grea great! The people in the service department are the best, I tell everyone I know, also make sure that their next purchase of their car is there, great service department! More
by LOVEMYDOGS010
April 05, 2021
Trevor was very helpful and got me in the truck i wanted. Everything about my experience was great! The service department has been patient and easy to work with as well. Everything about my experience was great! The service department has been patient and easy to work with as well. More
by fscheff33
Employees Worked With
Trevor Schmetterer
April 05, 2021
I went to DePaula Ford on 4/3/21 without an appointment, because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon as possible, the damaged tire replaced with a new tire, sooner than I expected on a day Service Dept was booked. I always recommend buying or leasing there to anyone I know, because of the high level of customer service, which I have not found elsewhere. I am leasing Ford Ecosport, been happy in past three years, especially with high adjustable driver's seat. I especially found service person Crystal very helpful. Really, on the busy weekend of Saturday before easter Day, one could not be more pleased. More
by ANOUKH3
Employees Worked With
Crystal Blackman
April 04, 2021
Amazing service, Justin greeted me and took care of my truck while micheal Demartino made sure I was taken care of and happy! Will always take all my cars and trucks to depaula Aslong as these two are the truck while micheal Demartino made sure I was taken care of and happy! Will always take all my cars and trucks to depaula Aslong as these two are there! More
by BILLY.P.KANAS
