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DePaula Ford
Albany, NY
4,616 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,616 reviews
June 11, 2021
Generally i had a very good experience except the last time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want t time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want to have to buy tires on a leased vehicle, so I did. When i went to cash out the service person didn't go over the analysis before and after page and probably for good reason. He briefly mentioned it. Out of the 15 or so sections on the analysis, the sections were green in the before section and only 1 spot was red. So I feel I was told to get a service I definitely did not need. $130.00 lesson learned. I would have given a 5 if I wasn't over sold. More
by Mhebor
Verified CustomerEmployees Worked With
June 10, 2021
The best, easiest and stressless car buying experience I have ever had. I highly recommend them. The friendliness of the people I came in contact was great. have ever had. I highly recommend them. The friendliness of the people I came in contact was great. More
by jlrose43
Employees Worked With
Other Employees :
Aimee Sigmund (not sure of spelling) was very helpful and easy to work with. .
June 10, 2021
Very professional friendly. Each member knew what they were talking about, made you feel welcomed. I would not hesitate to take my car back there. were talking about, made you feel welcomed. I would not hesitate to take my car back there. More
by N7STJOHN
Employees Worked With
Josh Brogue
June 10, 2021
They hade my truck for 13 working days due to waiting on parts. Out of their control. After picking the truck up I had to go back because the tech did not reset the oil change app parts. Out of their control. After picking the truck up I had to go back because the tech did not reset the oil change app More
by gpettograsso
June 10, 2021
I received excellent customer service at this Mazda dealership. I would highly recommend them, and the service department is one reason I have purchased many Mazda cars. dealership. I would highly recommend them, and the service department is one reason I have purchased many Mazda cars. More
by JKIRKEND
Employees Worked With
June 09, 2021
This was my first visit for service with my new car. Everyone was so nice and helpful!! From the employee in the parking lot who steered me in the right direction to get to the service entrance, the tec Everyone was so nice and helpful!! From the employee in the parking lot who steered me in the right direction to get to the service entrance, the tech who sent the video and Brandon who helped me through the process. Thank you!!! More
by TRACIDELANEY1972
Employees Worked With
Brandon
June 09, 2021
Handled my air bag recall work efficiently. Took less time than promised and scheduling was easy. Appointment reminders by text are a nice feature too. time than promised and scheduling was easy. Appointment reminders by text are a nice feature too. More
by MG
Employees Worked With
Crystal Blackman
June 08, 2021
Great service and very helpful. Took care of a recall as well while my vehicle was there. Thank you for your continued hard work and customer service. well while my vehicle was there. Thank you for your continued hard work and customer service. More
by ajmalinoski
Employees Worked With
Crystal Blackman
June 08, 2021
Went in for regular service. Was meet right at the service bay with friendly service team and Lenny. Wait time was a little over an hour and a half which is the longest I’ve waited for general service service bay with friendly service team and Lenny. Wait time was a little over an hour and a half which is the longest I’ve waited for general service, although I was there mid afternoon and it seemed busy. Never had a bad experience. More
by MAXSCHEIBLY
Employees Worked With
