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DePaula Ford
Albany, NY
4,542 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,542 reviews
February 24, 2022
Lenny Farnam is excellent but short staffed with techs. Often overbooked by phone staff because the office personnel are under trained to understand time required for each job. Often overbooked by phone staff because the office personnel are under trained to understand time required for each job. More
by DRBILLROOT
Verified Customer
February 24, 2022
Glen is very easy to work with and gave outstanding service! Would highly recommend Glen and DePaula! service! Would highly recommend Glen and DePaula! More
by antny66_608
February 23, 2022
Exceeded my expectations by far. Marlon made the car buying experience enjoyable. Would definitely recommend going to DePaula in the future. Marlon made the car buying experience enjoyable. Would definitely recommend going to DePaula in the future. More
by Coletto218
February 23, 2022
I had an amazing experience at DePaula Mazda! They helped get me what I wanted for my budget. I got the most for less! I will return in 3 years to work with them again! They helped get me what I wanted for my budget. I got the most for less! I will return in 3 years to work with them again! More
by TRiz
Employees Worked With
February 22, 2022
Service is always excellent. Wait time is minimal and customer service staff are pleasant and efficient. Wait time is minimal and customer service staff are pleasant and efficient. More
by OLIVIAMCM1121
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
February 22, 2022
Lenny and Crystal are amazing you should be proud to have them on your team.TEAMWORK AT ITS BEST!! them on your team.TEAMWORK AT ITS BEST!! More
by DSPRAGU1
February 21, 2022
While trying to buy out my lease they only dealt with me though email, wouldn’t confirm what I needed to get a check for to buy it out. Then day when I picked it up I showed up and finance wasn’t aware I wa though email, wouldn’t confirm what I needed to get a check for to buy it out. Then day when I picked it up I showed up and finance wasn’t aware I was coming in after I called and set up a time , then found out I was assigned to a sales rep I never spoke to one . To buy a vehicle and do my own finance should be that hard . Seams like once you don’t wanna finance or get another new vehicle they don’t care . Sales rep I was assigned to was nice, finance came off rude and unprofessional. I won’t ever go back . More
by jwagner13
February 20, 2022
Very disappointed in service Been going here for 12 years but not anymore. Had my 2016 Fusion in for service that cost $2100. A simple oil change was part of that service. About 2-3 miles in to driving years but not anymore. Had my 2016 Fusion in for service that cost $2100. A simple oil change was part of that service. About 2-3 miles in to driving home excessive smoke and skipping. Turned around immediately. After it was checked I was told the technician read the chart wrong and put too much oil in the car. Even Jiffy Lube checks the dip stick to make sure it’s correct. The amount of stress cause by this basic service is not worth returning here. I have lost my confidence in DePaula service department. More
by mtrombl2
Employees Worked With
February 20, 2022
This dealership is very nice thorough and efficient. I like their very helpful and friendly service. I like their very helpful and friendly service. More
by MDH0035
