DePaula Ford

The gentleman that was assigned to help me was great. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. More

Chance did a great job working with me to complete recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. More

Service staff struggled to meet customer expectations due to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with the to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with their situations. There appears to be little understanding on how to address or improve the employees attitude so a culture of productivity and success can take hold for current and new employees. I would no buy a vehicle from this location because my vehicle purchases are high end ($90K+). And I believe employee attitude and behavior are part of positive enviorment and important in a successful buying process. More

They were very helpful, and were prompt with their service of my vehicle and I was very satisfied with everything service of my vehicle and I was very satisfied with everything More

Great experience. Staff was very helpful. Would recommend Depaula Ford to anyone that wants a pleasant experience. Staff was very helpful. Would recommend Depaula Ford to anyone that wants a pleasant experience. More

Glen and the rest of the staff we dealt with at Depaula could not have been more helpful. Glen helped us pick the exact vehicle that fit our needs and did a great job of walking us thru the whole process. could not have been more helpful. Glen helped us pick the exact vehicle that fit our needs and did a great job of walking us thru the whole process. I will highly recommend anyone I know who is looking for a new car to make Depaula Ford their first stop. More

Happy with the low-pressure experience, probably had something to do with the comfort in spending more than planned. I found Zak and Qasim professional in demeanor and action, highly appreciated. something to do with the comfort in spending more than planned. I found Zak and Qasim professional in demeanor and action, highly appreciated. More

This is the 3rd survey I've answered since the service visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to reschedule when qualified techs are scheduled during the week. I called to schedule service to get light fixed, 1st available date 5 weeks out. More

Excellent Customer service from the initial writing of the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an ur the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an urgency of making sure all concerns were honored and handled. They took the time to sit down and even walk you into the repair area ensuring your safety I must add. Letting you see the QUALITY OF THE WORK BEING DONE, NO RUSH JOB EVERY VEHICLE WAS HANDLED WITH CAR. WOULD I RECOMMEND THEM... MOST DEFINITELY !!! More

Very efficient at getting my car in with out and an appointment. The staff was professional appointment. The staff was professional More