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DePaula Ford
Albany, NY
4,863 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,863 reviews
July 01, 2022
Repairs took over a month with no attempt to keep us informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. They never did. My suggestion is to give updates periodically, especially when the repairs are taking so long. Also, you might want to have loaners available. Renting cars for that long is not feasible for many of us. More
by Magmaryjmm
Verified CustomerEmployees Worked With
Kim
July 01, 2022
I didn’t feel very listened to. I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car wit I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car with me to show them. More
by Paul
Employees Worked With
Ron Bissonette
July 01, 2022
2 1/2 hour for an oil change with an appointment is unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had t unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had to go. More
by BRUCCULERI1
Employees Worked With
July 01, 2022
Sales person Reid was fantastic - he was very knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. More
by amanda_614625
July 01, 2022
Excellent salesperson. Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obt Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obtaining all this equity. More
by amanda_614625
July 01, 2022
Everything was on time from paperwork to the sales person very knowledgeable Also finance person very knowledgeable and extremely helpful very knowledgeable Also finance person very knowledgeable and extremely helpful More
by mcgill_investigation
June 30, 2022
The sales staff is great and they are very helpful in getting you what you want getting you what you want More
by bblackburn19
June 30, 2022
They were very helpful with the issue with my truck I thought it was a turbo but just an exhaust leak thought it was a turbo but just an exhaust leak More
by Joehaas7511
June 30, 2022
Very enjoyable people, processed with no delays, no additional expenses, place was clean and orderly, would go back for sure ! additional expenses, place was clean and orderly, would go back for sure ! More
by mccamy1
June 29, 2022
Had a very great experience at the dealership! Wood recommend your dealership to anyone who is looking for a new car Wood recommend your dealership to anyone who is looking for a new car More
by hunter31207
Employees Worked With
