DePaula Ford

This dealership had very poor communication and customer service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not performed in the time promised and no explanation was given. While they had my car for a month each time I was told I would receive a call back for an update or anything I never did. Once the date had passed that they said the service would be done I tried to call and get an update. This was met with me either being hung up on, put on hold for 30 minutes at a time and having to call back because they forgot I was there or when I actually talked to someone they would not give me an answer on the status of my car because they didn’t even start the work yet. It took three hours of phone calls two days after they said it would be ready to find out they never started work at all. No one was blatantly rude or impolite during any exchange I will say that. There was just no quality or effort in the customer service I received and would never bring my car there again. It was the worst customer service I have ever experienced. More

The only problem I had that it took almost three days to get a tire replaced get a tire replaced More

Great communication and service got the deal done very quickly and easy wonderful truck great deal quickly and easy wonderful truck great deal More

Wonderful experience. Everything went smoothly. I will definitely keep bringing my car there for maintenance Everything went smoothly. I will definitely keep bringing my car there for maintenance More

Marc Arvilla was the salesperson who helped me with my lease turn in and new lease and he was very helpful and professional. Qasim helped with the financing aspect and was very helpful as well. lease turn in and new lease and he was very helpful and professional. Qasim helped with the financing aspect and was very helpful as well. More

Awesome experience. Great service. Would recommend to anyone wanting a sports car. The mustang is incredible. Great service. Would recommend to anyone wanting a sports car. The mustang is incredible. More

Waited 3 hours to get service done and they did it… Now have to wait almost a month for my next appointment have to wait almost a month for my next appointment More

I had a plastic shroud on my vehicle work in Bend one hour after purchasing it, called service department and parts department ordered Park schedule time to come in only to wait an hour on the service da hour after purchasing it, called service department and parts department ordered Park schedule time to come in only to wait an hour on the service day and be told that they don’t have the park and then it needed to be ordered terrible service and attitude More

Shoo (name he advised us to use, when addressind him) very friendly, made joan and I comfortable. extremely helpful to our needs. would recommend him to others. very friendly, made joan and I comfortable. extremely helpful to our needs. would recommend him to others. More

A excellent place for service on your vehicle. Crystal was excellent to work with and very friendly. Crystal was excellent to work with and very friendly. More