
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Excellent salesperson. Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obt Manager Jim recommended we purchase vehicle at end of lease to avoid disposition fee which will result in us recouping the equity in lieu of ford obtaining all this equity. More
Everything was on time from paperwork to the sales person very knowledgeable Also finance person very knowledgeable and extremely helpful very knowledgeable Also finance person very knowledgeable and extremely helpful More
McKenzie was it good sales rep I’ll give her a one out of 10 I’ll give her attend very fast well as well to work with people and thank you for working with me the Dodge Durango 10 I’ll give her attend very fast well as well to work with people and thank you for working with me the Dodge Durango More
Love the car, and our sales rep, Mikayla Boutros, gets five stars! Very courteous and friendly. five stars! Very courteous and friendly. More
Repairs took over a month with no attempt to keep us informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. informed. We had to call to find out what progress was being made. Each time we called, we were reminder that they would call us to keep us informed. They never did. My suggestion is to give updates periodically, especially when the repairs are taking so long. Also, you might want to have loaners available. Renting cars for that long is not feasible for many of us. More
Sales person Reid was fantastic - he was very knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. knowledgeable and informative!! Appreciated that the Financial manager was helpful and had paperwork prepared within 30 minutes. More
I didn’t feel very listened to. I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car wit I had been hearing a noise in my car and they said they didn’t hear it and refused to take a look at it until I convinced them to get in the car with me to show them. More
2 1/2 hour for an oil change with an appointment is unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had t unacceptable. Was told I was getting a complimentary car wash and price on new tires and got neither. After the wait I I didn't say anything, I had to go. More