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DePaula Ford
Albany, NY
4,496 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,496 reviews
April 09, 2022
Nice folks, good space available a few people on shift ready to assist. Maybe a little more communication. ready to assist. Maybe a little more communication. More
by AURICKOMODO
Verified Customer
April 09, 2022
Absolutely awful service. Brought my car in for an oil change and inspection. It was at the store for over 9 hours while I was at work. Picked it up thinking it was serviced. Brought my car in for an oil change and inspection. It was at the store for over 9 hours while I was at work. Picked it up thinking it was serviced. The next day my “change your oil soon” light came on and then I looked at my inspection and it still read 2022. NOTHING WAS DONE!!! I had to go back the following week again, and I had to wait just under 2 hours to get these services “fixed.” The guy who helped me said the oil change was done the week prior and that they only have to “reset the button” but I don’t believe it for a second. Absolute waste of my time and will never be going back there. I’ve heard of a lot of negative things about DePaula and just experienced a front row seat as to why. Do not give them your time or your money. More
by Jenn1588
Employees Worked With
Do not know
April 08, 2022
Lenny Farnum is wonderful to work with and the sole reason I bring my vehicle for maintenance at this dealership. He’s professional, accommodating, knowledgeable, customer service focused and truly an reason I bring my vehicle for maintenance at this dealership. He’s professional, accommodating, knowledgeable, customer service focused and truly an asset to your team. More
by Leigh Ann
Employees Worked With
April 08, 2022
Everytime I walk into the shop, I am warmly Greeted by their Staff. I am informed from the beginning how long my car should take, and I am very satisfied that they are accurate. I am updated with how m their Staff. I am informed from the beginning how long my car should take, and I am very satisfied that they are accurate. I am updated with how my car is going through the process for the reason I brought my car in. I am pleased with this Car Dealership, DePaula's Service agent is Outstanding and has a great repour with everyone she speaks with. This is why I believe DePaula gets a 5 Starrating. Thank you, Loretta More
by Loretta
Employees Worked With
Crystal Blackman
April 06, 2022
DePaula Ford did a great job when I took my Mustang out of storage. They conducted an inspection and checked tire pressures the same day I called. I rely on their service department for all my Ford service of storage. They conducted an inspection and checked tire pressures the same day I called. I rely on their service department for all my Ford service needs. More
by PBURGDORF
April 06, 2022
Excellent experience from start to finish. Everyone was knowledgeable, responsive, and helpful throughout the process. Everyone was knowledgeable, responsive, and helpful throughout the process. More
by Lkellam7
Employees Worked With
Other Employees :
Young man who walked us through technology on car was great, sorry I don’t remember his name.
April 06, 2022
Friendly, efficient service. Informed me what needed to be done, and what was actually done. Very attentive customer service. Chrystal was very friendly and helpful. Informed me what needed to be done, and what was actually done. Very attentive customer service. Chrystal was very friendly and helpful. More
by mardonm
Employees Worked With
Crystal Blackman
April 05, 2022
Excellent personal service,the service writer was very courteous and informative,the mechanics did a thorough job and even ran it through a wash.Great job guys! courteous and informative,the mechanics did a thorough job and even ran it through a wash.Great job guys! More
by SEPTEIN
Employees Worked With
Zach
