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DePaula Ford
Albany, NY
4,701 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,701 reviews
August 01, 2022
Great service department. Sales and other staff always try to be helpful. Have been with Ford for a long time. Sales and other staff always try to be helpful. Have been with Ford for a long time. More
by BUDDY1040
Verified CustomerEmployees Worked With
July 31, 2022
John Fulgan did an exemplary job in presentation of the 2019 Ranger Lariat and explaining each of the vehicle’s features and each step of the purchasing process. He went the extra mile to make sure that e 2019 Ranger Lariat and explaining each of the vehicle’s features and each step of the purchasing process. He went the extra mile to make sure that every question was addressed and resolved. He is definitely a viable asset to DePaula Ford! More
by raymondj6
Employees Worked With
John Fulgan
July 31, 2022
Service went off at the specified time and the procedures were discussed after a technician looked my vehicle over. Very satisfied with my experience. A were discussed after a technician looked my vehicle over. Very satisfied with my experience. A More
by frazerr
Employees Worked With
Crystal Blackman
July 30, 2022
Great communication and service got the deal done very quickly and easy wonderful truck great deal quickly and easy wonderful truck great deal More
by yepelman
July 30, 2022
This dealership had very poor communication and customer service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not performed in the time promised and no explanation was given. While they had my car for a month each time I was told I would receive a call back for an update or anything I never did. Once the date had passed that they said the service would be done I tried to call and get an update. This was met with me either being hung up on, put on hold for 30 minutes at a time and having to call back because they forgot I was there or when I actually talked to someone they would not give me an answer on the status of my car because they didn’t even start the work yet. It took three hours of phone calls two days after they said it would be ready to find out they never started work at all. No one was blatantly rude or impolite during any exchange I will say that. There was just no quality or effort in the customer service I received and would never bring my car there again. It was the worst customer service I have ever experienced. More
by Garland34J
Employees Worked With
Crystal Blackman
July 28, 2022
Marc Arvilla was the salesperson who helped me with my lease turn in and new lease and he was very helpful and professional. Qasim helped with the financing aspect and was very helpful as well. lease turn in and new lease and he was very helpful and professional. Qasim helped with the financing aspect and was very helpful as well. More
by baitingerm
