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DePaula Ford
Albany, NY
4,709 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,709 reviews
August 31, 2022
I made an appointment for an oil change online got to the shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount shop and I was asked what brought me in today I guess that my appointment didn’t appear? Took 2 hours to get an oil change I feel that the amount of time it took to preform the service was to long especially with an appointment More
by GELAVICKA
Verified CustomerEmployees Worked With
Chase
August 31, 2022
Every trip I take to the dealership I am greeted by professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. professional service writers and techs. Feels good to know I'm welcome at DePaula Ford. More
by ALBANYFIT1
Employees Worked With
August 31, 2022
The salesman Josh was helpful and quick with no haggling on the price etc. in and out with my trade in and very happy on the price etc. in and out with my trade in and very happy More
by matt.byers.career
Employees Worked With
August 31, 2022
Customer service was amazing by all at the dealership. Could not ask for better and will be suggesting this dealership and Shu to friends and family. Could not ask for better and will be suggesting this dealership and Shu to friends and family. More
by m_freebern
August 31, 2022
Great service Depayla thank you I’ll be back for my next service issues ok service issues ok More
by tracie4289
Employees Worked With
August 31, 2022
My vehicle was at DePaula fir 29 days. The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't w The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't work on it until i called her. She was still delinquent with handling my vehicle. I didn't get any real attention until she no longer work there and I then engaged Service Manager Tom who got things moving. Before I engaged Tom , I suffered economically, emotionally...because I had no vehicle to drive. I finally got my vehicle on 29 days later. I was thankful. If was not for the service manager , I would never return to DePaula . The service manager has made me want to come back if I need to. Please bring back courtesy vehicles especially if parts are on back order and vehicle can't be driven. More
by Lady Dawn
August 31, 2022
Staff was polite and professional. My car was completed as promised and they also washed it for me! My car was completed as promised and they also washed it for me! More
by jimsweeney81
Employees Worked With
August 29, 2022
I have not used DePaula for service before. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. I will go back! More
by Mike.Bennett
August 26, 2022
Quick service with free courtesy inspection was nice. Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That w Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That was not good. More
by Sirjamesrl
August 25, 2022
I would like to thank our sales rep Nick for all his help making buying a new car so easy. He made the entire process go smoothly. Everyone at the dealership was so helpful. I would highly recommend Dep help making buying a new car so easy. He made the entire process go smoothly. Everyone at the dealership was so helpful. I would highly recommend Depaula! More
by sickingersizzlers
