DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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The experience was great Nate and Tracey were great! I really appreciated how smooth everything went! I really appreciated how smooth everything went! More
I bring both my Ford vehicles to Depaula for service as I know that the work will be completed by trustworthy mechanics. I recently had significant repairs done to my older Ford and am completely satisfied. know that the work will be completed by trustworthy mechanics. I recently had significant repairs done to my older Ford and am completely satisfied. From check in at the service desk, transportation to and from the dealer, offer of loaner and return of the vehicle -- all staff were attentive to my needs, knowledgeable about the services, communicated the actions/situations regarding issue with the vehicle & services to address those issues and provided the services deftly. More
Luis is the best service advisor at Depaula Ford! I stopped in last week without an appointment to get an oil change and tire rotation. I thought I would have to come back at a later date but Luis m I stopped in last week without an appointment to get an oil change and tire rotation. I thought I would have to come back at a later date but Luis managed to fit me in. I was in and out in less than 1 hour. Luis always goes above and beyond to ensure I’m satisfied. I can’t thank Luis enough for the wonderful service he has given me over the past 3 years! If you bring your car into service, ask to speak to Luis. You won’t be disappointed! More
DePaula Ford is a great example of what all auto dealerships should be like. GM Jayson Newell and Luis Correa in the service department are superstars. As a customer they make you feel like they rea dealerships should be like. GM Jayson Newell and Luis Correa in the service department are superstars. As a customer they make you feel like they really care about you. More
My experience at Ford is amazing, Lenny is awesome, I never have to worry, I get a video of my vehicle, which helps me to decide what to do, awesome service at Depaula never have to worry, I get a video of my vehicle, which helps me to decide what to do, awesome service at Depaula More
No quality control in the service department their fix is to offer you a free oil change or detail. I'm not interested in free items. However, I am interested in getting my vehicles full attention when it is to offer you a free oil change or detail. I'm not interested in free items. However, I am interested in getting my vehicles full attention when it's in for work More
I recently purchased a new Explorer at DePaula Ford and the experience was outstanding. John Fulgan was wonderful to work with and made the process smooth and easy. I highly recommend John and DePaula Fo the experience was outstanding. John Fulgan was wonderful to work with and made the process smooth and easy. I highly recommend John and DePaula Ford for your next vehicle purchase. More
Associates were both friendly and helpful. They were able to answer or get answers to questions. They were able to answer or get answers to questions. More
Chance Guild and his manager went above and beyond to provide excellent customer service. I have been working with them since May and can’t say enough great things about them. provide excellent customer service. I have been working with them since May and can’t say enough great things about them. More
Luis was very attentive and thorough. The whole process was simple and flawless, even in the new area. The whole process was simple and flawless, even in the new area. More