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Dave Smith Motors

Kellogg, ID

3.4
1,061 Reviews

210 Division Street North

Kellogg, ID

83837

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1,061 Reviews of Dave Smith Motors

April 04, 2017

Worst experience I've ever had. I buy at least two new vehicles every couple of years and this was by far the worst experience I have ever had. I will not be going back to Dave smith More

by Tbiggs0931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James,lee, and a second manager
Jun 11, 2017 -

Dave Smith Motors responded

Tbiggs0931, I’d like to introduce myself. My name is Hayley Zisk and I am the Customer Experience Manager at Dave Smith Motors. I would like the opportunity to personally discuss your comments and concerns to help resolve any outstanding issues. We are committed to delivering an outstanding customer experience, and our full understanding of your feedback is crucial to ensuring that we do just that. Is there a preferred time in the next 48 hours that you would be able to discuss your experience? I would be happy to call at a time that is convenient for you or if emailing is your preferred point of contact that would work as well! I look forward to speaking with you and hearing about how we can best provide you with the highest level of customer service. Hayley Zisk hayleyz@usautosales.com 800-635-8000 ext. 1243

April 04, 2017

Outstanding--pickup to drive off Call or email they want to provide outstanding and quality service and work. Hutch was easy to work with and his followup to make sure we got home sa More

by Hansen Farm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hutch Huthchins
Jun 11, 2017 -

Dave Smith Motors responded

Hansen Farm, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!

April 03, 2017

Thief's Never buy a vehicle from this crooked company. Support your local dealer keep the money in your area! They will beat you upuntil you cave into them. N More

by Bulldog1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Schluter
Jun 11, 2017 -

Dave Smith Motors responded

Bulldog1, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. 800-635-8000 ext. 1243 hayleyz@usautosales.com

March 31, 2017

Wonderful service We drove from Casper, WY to pick up my new Jeep and ran into some mechanical issues on along the way. When we got to Dave Smith they were all SO frie More

by BrynnFry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Peters
March 31, 2017

Best vehicle buying experience ever! This was the best vehicle buying experience I have ever had. Travis Newell, my salesman, is extremely knowledgeable and so helpful. Everyone at Dave More

by CherylO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Newell
March 31, 2017

Great place to purchase a new vehicle Working with Kyle Cunnington and the rest of the staff makes buying a truck/car very simple and enjoyable. This is our second purchase from them and w More

by echojeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cunnington
March 31, 2017

Excellent service from Kyle Cunnington Kyle made what felt to be impossible, possible! He worked hard to make this happen (so did finance!) And his hard work paid off! If you're looking for More

by Jo Gray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Cunnington
March 31, 2017

4 new trucks later and get stung for nearly $2k in damage Bought my 4th new Dodge Ram from them. The latest one came in with nearly $2,000 damage on it so I went through all the hassle of documenting it getti More

by Longtime customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Schluter
Jun 11, 2017 -

Dave Smith Motors responded

Longtime customer, I’d like to introduce myself. My name is Hayley Zisk and I am the Customer Experience Manager at Dave Smith Motors. I would like the opportunity to personally discuss your comments and concerns to help resolve any outstanding issues. We are committed to delivering an outstanding customer experience, and our full understanding of your feedback is crucial to ensuring that we do just that. Is there a preferred time in the next 48 hours that you would be able to discuss your experience? I would be happy to call at a time that is convenient for you or if emailing is your preferred point of contact that would work as well! I look forward to speaking with you and hearing about how we can best provide you with the highest level of customer service. Hayley Zisk hayleyz@usautosales.com 800-635-8000 ext. 1243

February 05, 2017

wrong truck Bought my vehicle through the online internet department. Salesman was helpful and told him features I wanted and needed on the truck. Truck was de More

by Bill G
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Starkey, Ray Ralph
Mar 31, 2017 -

Dave Smith Motors responded

Customer service is very important to us. Would you mind calling our Customer Service team about your experience at 800-635-8000 ext 4381. We appreciate your feedback and we are always training our staff and working to improve.

January 03, 2017

Good price but bad service Bought a car good price bad service not happy one bit with the long wait for delivery which wasn't 100 percent there fault but once the deal was done More

by Tuffdog21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Schluter
Apr 23, 2017 -

Dave Smith Motors responded

Tuffdog21, we regret that you had a negative experience with us, but are glad you brought this to our attention.

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