Dave Smith Motors

Great Experience! Went to purchase a 2013 Mitsubishi Outlander. Talked with Jaden Peterson online and great guy. Also, I drove a Ram Truck to the dealership and the w Went to purchase a 2013 Mitsubishi Outlander. Talked with Jaden Peterson online and great guy. Also, I drove a Ram Truck to the dealership and the window was stuck in the down position. They took it right in and fixed it. Under Warranty but, as busy as they were I was surprised at them jumping in to help within less than an hour. Also, the vehicle I was purchasing had studded tires on it and they did not realize it. They put new tires on the vehicle and didn't ask for more funds. There was a small problem with the driver's seat and the salesperson called the nearest Mitsubishi dealer to my home and verified the fix would be under the warranty and would be covered. Amazing service! The finance people were efficient and fast there was no hours of stuff to wait around for. Thanks for the best car buying experience I've ever had. More

Purchase of 2017 Ram 2500 Mr Schluter contacted me in a prompt manner after my purchase agreement with the sales rep. When asked a specific question concerning a finance option Mr Schluter contacted me in a prompt manner after my purchase agreement with the sales rep. When asked a specific question concerning a finance option represented by the sales rep Josh indicated he needed to do some research and call me back. He did not return the phone call even after I called him and left a voice mail message. Finally, after 11 days, the sales rep returned me calls and emails to clarify the confusion. More

straight forwad Simple, no tricks. Sales staff was friendly, responsive, kept up great correspondence through out the ordering and delivery process. When there was a Simple, no tricks. Sales staff was friendly, responsive, kept up great correspondence through out the ordering and delivery process. When there was a personnel change for a military assignment, they seamlessly transitioned to an equally responsive staff. Refreshing to find simple, honest, no bs in the car buying world. Not to mention they delivered on the most aggressive pricing in both the new car and the trade in. More

Very friendly and helpful We had family waiting with small children and they gave them cookies and had showed them a playroom. I had an injured leg and they brought a van over We had family waiting with small children and they gave them cookies and had showed them a playroom. I had an injured leg and they brought a van over to help with moving around to the different departments during the signing process. More

No surprises I was skeptical about such a good deal and driving from Colorado just to be told that they quoted me the wrong price. It turned out to be a very pleas I was skeptical about such a good deal and driving from Colorado just to be told that they quoted me the wrong price. It turned out to be a very pleasant experience with no surprises! The long drive was well worth the money I saved. Thanks for making everything so smooth and painless! More

Great results Got the vehicle of my choice at a fair price. Sales associate and sales manager very friendly and worked hard to ensure the deal worked for both myse Got the vehicle of my choice at a fair price. Sales associate and sales manager very friendly and worked hard to ensure the deal worked for both myself and the dealership. Phillip and Rocky are appreciated. More

No Hassle Buying Just bought my 3rd vehicle from Dave Smith Motors. They are very transparent regarding the invoice price and give the best deal available on a new car Just bought my 3rd vehicle from Dave Smith Motors. They are very transparent regarding the invoice price and give the best deal available on a new car. I talked to a local dealer when buing my last truck and told them I was also looking at Dave Smith motors. They didn't even ask what the price was - they just said they couldn't beat Dave Smith. More

Art is Amazing!!! He got me in to the exact Jeep i wanted and made my car buying experience quick and easy! I will definitely be telling everyone to go see him for thei He got me in to the exact Jeep i wanted and made my car buying experience quick and easy! I will definitely be telling everyone to go see him for their next car from now on! More

Second Time Buying From Dave Smith Motors This was our second time buying a vehicle from Dave Smith Motors. We were excited since our first buying experience was great. The second time wasn' This was our second time buying a vehicle from Dave Smith Motors. We were excited since our first buying experience was great. The second time wasn't so great. It took over 5.5 hours to complete the buying process. They didn't make us feel special at all. In fact, it was more like, "aren't you lucky to be buying from us". My impression was that they are so big and commercialized now, that they forget the little guy that keeps them in business. Of course, maybe they sell so many vehicles to large companies, that they don't need the little guy any more. We felt high pressure from the finance guy to buy the extended warranty, which was way more expensive than it should have been. We had to ask about accessories, and weren't given any suggestions, such as mud flaps which they told us later were required for Idaho. We felt a lot of pressure to give them a high rating, which we felt they hadn't earned. We spent a lot of time sitting around, not sure why things were taking so long. When we were finished, our salesman sent us to a nearby gas station where he filled the truck with gas, then spent 5 minutes explaining our trucks features. We felt rushed since we were sitting at the pump instead of the dealer lot. It would have been nice to have the truck already filled, then have a few extra minutes in the lot going over the truck's features. All-in-all, we did get a good price for our truck, and they gave us a good trade-in value for our car, so financially we did alright, but we felt the service was lacking. I don't think we'll buy from them again. More

Overall Disappointing Experience with a few good highlights My wife and I flew from Seattle to Spokane and were promptly greeted and picked up by a Dave Smith shuttle driver. Extremely nice driver, even shared My wife and I flew from Seattle to Spokane and were promptly greeted and picked up by a Dave Smith shuttle driver. Extremely nice driver, even shared some history of the area with us on our drive to Kellogg, ID. This is where things started to go down hill. Upon arriving at the dealership, we immediately saw our truck as if it were ready to go on a test drive. We were really excited. We even saw our 5th wheel hitch all mounted in the bed of the truck as we had discussed prior to arriving. We were expecting them to have to install the unit which takes about 30 minutes or less. Our sales rep was no where to be found, but after a 5-10 minute wait was on site and then explained to us that the truck had to be fueled up first, as it was "on fumes". We waited another 15-20 minutes and were finally off on our test drive. The test drive went very well. We parked the truck and began a walk around inspection of the vehicle. I first noticed a previously undisclosed large dent in the trucks bed. The dent was significant enough the paint had chipped off. This was disappointing to say the least, as we had flown out, and a large dent could/would significantly effect our deal. We continued the walk around and I noticed oil rainbows on the ground. I then looked under the truck and noticed a significant oil leak. The sales rep took the truck over to the service department and invited us to have some BBQ as it is Dave Smiths normal procedure to have a BBQ on Saturdays. So we went over and had some BBQ. Hot dogs were great, burgers not so much. After about 90 minutes of waiting for the service department to apparently tighten the drain plug and fill the truck with an extra quart of oil, we finally were back in the sales office negotiating price. There was a bit of back and forth due to the oil leak and undisclosed damage, but we settled on a fair price and were moved to another building to complete the purchase and financing. After another 60 minute wait, I started to get annoyed and asked the customer service desk what was taking so long. They assured us we were to be processed soon. Another 30 minutes and nothing. I followed up with the customer service desk a few more times and finally after a total of 2 hours of waiting, we were with someone from the finance department. The finance guy was great, and even found us a better interest rate with another institution, so we were thrilled with this part of the sale. We were finally ready to get onto the road. We get settled in our new truck and notice the tank is <1/4 of a tank. Now I get that a truck has a 30+ gallon tank, and wouldn't expect nearly $100 in fuel, but something just felt cheap about this. We were told that they are only allowed to fill 6 gallons in a vehicle. So we stopped at the next gas station and filled up on our way home. The story doesn't end here. We had been told so many great things about Dave Smith and the purchasing experience we just felt like we had an odd or uncommon visit. So I called in and spoke to a manger name Mo. I explained my story to him and he told me he'd see what he could do for us. It's been over a month since that phone call, and I have never heard anything back. We suspect since we bought used, we were treated as second class customers to their new customers. Based on our experience, we will not be going back. More