Dave Smith Motors

They forget who you are once the deal is done! Ive purchased 3 vehicles through Dave Smith Motors. The first two, no problems. The last one we had issues. We drove 6 hrs to the dealership from Cent Ive purchased 3 vehicles through Dave Smith Motors. The first two, no problems. The last one we had issues. We drove 6 hrs to the dealership from Central Oregon. Spent the night and told the sales associates we would be at the dealership between 9 and 9:30. He made it clear the vehicle would be ready as would all the paper work. NOT. The vehicle wasn't ready and neither was the paper work. It took 5 hours to take delivery. There were warranty issue with the paint that we were assured would be taken care of. The client relationship person, Sherry Quick promised to be of assistance if needed. She did take one call and promised to call back. Since then she hasn't responded to emails nor phone calls. The proof of good service is not what the dealership will do for you during the sale. Its what they will do after the deal is done. Promises are cheap. Actions speak louder. For me this dealership is big on promises, shallow on actions and follow through. More

Fast, accurate, low-cost as well Drew Werner is a first-rate competent sales person who knows his inventory his service department and his accessory Department. Over the phone, I was Drew Werner is a first-rate competent sales person who knows his inventory his service department and his accessory Department. Over the phone, I was able to select a Ram mega cab within my price range with many of my accessories already in the truck. I was able to add a grill guard spray bed automatic passenger step and clear coat treatment using Ryan Buck from the accessory area. This went seamlessly and was done 72 hours later when I came to town and picked up the truck. I credit my salesman in making this work for me. Further He contacted one of the managers who is able to negotiate and extremely fair price for my well-cared-for trade-in. The Valley of the trade-in cemented the deal and this was done sight unseen. When I delivered my trade in they agreed with the condition of the truck that I traded and we had a good to go deal. Dave Smith Motors is a first-class dealership with a lot of good people who have worked there for a lot of years, the experience shows. My closing went well and I was able to get a 2.99%loan that they fully arranged with one of numerous banks that they deal with. Mitch enclosing is a wonderful fellow and should be credited with keeping the experience seamless. I was out the door within a couple of hours of my arrival to pick up the new vehicle. All with many thanks to Drew my salesperson and the great people that listen to me and got things right the first time. Sweet! More

Horrible customer service It was impossible for anyone to call me back, on hold for hours. I didn't receive all the correct paperwork on my extended warranty. And it literally It was impossible for anyone to call me back, on hold for hours. I didn't receive all the correct paperwork on my extended warranty. And it literally took months to get my second key sent to me. After repeated unanswered calls by them & leaving several messages. They only seem to care about selling you the car & ignoring you after. Never again will I deal with them. Absolutely terrible, very frustrating. More

Above and beyond the call of duty getting me financed! I have less than desirable credit so I knew my chances of getting financed was slim to none but the employees at Dave Smiths worked hard and got me fi I have less than desirable credit so I knew my chances of getting financed was slim to none but the employees at Dave Smiths worked hard and got me financed! I didn't even have all the down payment but they gave me an extra two weeks to get the rest! Excellent! I got the car of my dreams and as I pay it off it will improve my credit rating. Very, very happy with Dave Smith Auto. More

Customer service. The team at Dave smith really went above and beyond to take care of me when purchasing my jeep. Things really had a chance to turn south when I arrive The team at Dave smith really went above and beyond to take care of me when purchasing my jeep. Things really had a chance to turn south when I arrived and they did a great job with customer service they have earned a new life long customer. More

Quick and Easy Shep Sheppard went above and beyond to find the vehicle I needed and at the right price. The dealership accommodated my ridiculous work schedule and m Shep Sheppard went above and beyond to find the vehicle I needed and at the right price. The dealership accommodated my ridiculous work schedule and made time to arrange a perfect delivery. More

My first service on my jeep. My first service on my jeep was awesome. It was easy to make an appointment. Sasha was wonderful. The lube rack was fast and accurate. They did ev My first service on my jeep was awesome. It was easy to make an appointment. Sasha was wonderful. The lube rack was fast and accurate. They did everything I asked for. Muy cat came back nice and clean. With a fresh oil change. More

Dave Smith service went above and beyond. Went to Dave Smith to have warranty work completed and Jenny in the service department was fabulous. They fixed the warranty issue, found a recall (f Went to Dave Smith to have warranty work completed and Jenny in the service department was fabulous. They fixed the warranty issue, found a recall (fixed same time) and even gave my 9 year old a cookie (and made sure the cookie was peanut free due to her nut allergy). Amazing More

Best car dealer ever This is our second purchase from Dave Smith. Our salesman, Marty Gibson made the entire process easy and affordable. He even came in on his day off to This is our second purchase from Dave Smith. Our salesman, Marty Gibson made the entire process easy and affordable. He even came in on his day off to complete the sale and turn our new vehicle over to us! More

A super easy buying experience I want to thank Sally Swanson, my sales associate for helping me get the Ram of my dreams. She was there from helping with my custom order to final I want to thank Sally Swanson, my sales associate for helping me get the Ram of my dreams. She was there from helping with my custom order to final delivery. I highly recommend working with Sally and Dave Smith motors for all your car buying needs. More