Dave Smith Motors

BEST EXPERIENCE I EVER HAD TRAVIS NEWELL BEST SALESMAN IN 43YRS. OF BUYING CARS AND TRUCKS.. HE KNEW THE PRODUCT ( RAM 1500 ECO-DIESEL ) VERY WELL.. HE TREATED MY WIFE AND I JUS TRAVIS NEWELL BEST SALESMAN IN 43YRS. OF BUYING CARS AND TRUCKS.. HE KNEW THE PRODUCT ( RAM 1500 ECO-DIESEL ) VERY WELL.. HE TREATED MY WIFE AND I JUST GREAT.. ONLY OFFERED US SUGGESTIONS NEVER PUSHED ANYTHING ON US, IN FACT TOLD US THE PROS AND CONS OF EACH ITEM. ALWAYS A SMILE ON HIS FACE, ALWAYS ASKED IF THERE WAS SOMETHING HE COULD DO TO MAKE OUR EXPERIENCE BETTER.. I AM HANDICAP AND HE WOULD GET A RIG AND DRIVE US FROM ONE BUILDING TO ANOTHER.. HE IS A 5 STAR CLASS ACT IN OUR BOOK... EVERY ONE WE SAW AT THE DEALERSHIP WAS VERY FRIENDLY, AND WOULD ASK IF THEY COULD GET SOMETHING FOR US, OR WOULD.ASK IF WE WERE WAITED ON, OR WOULD SMILE AND JUST SAY HELLO..WE WILL GO BACK WHEN WE NEED ANOTHER RIG.. More

Worst experience in the auto industry Worst auto dealership experience ever! After selling the car we negotiated right out from under me I messaged the General Sales Manager Scott Johnson Worst auto dealership experience ever! After selling the car we negotiated right out from under me I messaged the General Sales Manager Scott Johnson with no reply. Terrible service and professionalism. This is the letter: "I am messaging you because I am absolutely furious about the experience I have received from your auto dealership! Please see the above correspondence between myself and your salesman, Tate. When I initially dealt with Tate, I did not have a good experience. However, your company sent me a general "How did we do" email on August 14th and I expressed my concerns. I was contacted after that from Tate with an offer and I excepted and asked for more details. As you can see by the constant messaging between us, he was horrible at corresponding. He kept telling me the car was in the auto body shop. I thought it was VERY odd that he was not having me fill out any paperwork. I kept emailing asking where we were on this deal with NOTHING in response! Finally, I called Tate on Saturday and he actually answered. He told me not to worry that the car was still in the shop. I got back from the weekend on Monday and thought I should call to follow up because I had a very funny feeling about this entire situation. I left a message with no return call. I then left a message for Brian, his team manager, with no return call. I was determined to actually talk to a human to find out what in the heck is going on with the vehicle I am purchasing. So finally on Wednesday, I kept calling until I found a person to speak with on the phone. I was informed that the vehicle was sold in August! WHAT!?!?!? I just talked to Tate Saturday and he told me it was in the shop?! I have never experienced such unprofessionalism from a company before and I am super disappointed to not have the opportunity to have the exact vehicle that I had been searching for over a year. I have never worked so hard on my end to spend $44,000! Shame on you for not responding to my concerns and complaints. I went out of my way to keep open communication and move forward with this deal. YOU never responded. Shame on Brian for not calling me back! I won't even begin to talk about TATE's work ethic and customer service. EPIC FAIL! I am not usually a "review" person or a "Yelp" person but I am glad to know there is a place that I can air my frustrations and complete dissatisfaction for a company. People need to know the lack of professionalism and they need to understand that your company will sell a vehicle right out from under a customer even if the customer has done their due diligence." More

Fast, easy, straightforward They were able to work with my financial situation & didn’t make any false promises. Straightforward to deal with and made working from a distance ea They were able to work with my financial situation & didn’t make any false promises. Straightforward to deal with and made working from a distance easy, almost as if I was right there the whole time. More

Great service from sales, sales managers, owner Our salesman, Jared, did an excellent job getting us the best deal he could get. A slight mix up was well handled by the sales staff manager (Rocky) Our salesman, Jared, did an excellent job getting us the best deal he could get. A slight mix up was well handled by the sales staff manager (Rocky) and Eric Smith (owner). They made sure that we were very happy with our truck purchase and made every effort to make our time there enjoyable. The finance team worked hard to get us the best financing option that they could and even got us better interest rate than what was originally quoted. The accessory group did a great job at getting us the accessories we wanted and gave us options to save us money. We got all of our accessories installed the same day. The receptionists made sure that our 2 year old was well entertained while we were there. And they have a BBQ on Saturdays for customers. Great operation. More

Quick purchase, not enough disclosed over the phone Bought used truck out of state. I asked many questions which were answered but if I didn't ask it wasn't discussed. Ok service in my opinion. Bought used truck out of state. I asked many questions which were answered but if I didn't ask it wasn't discussed. Ok service in my opinion. More

Top notch business! Been there twice to buy a vehicle and were treated like millionaires. Son in law and uncle will tell you the same thing. Dave Smith gives you an "a Been there twice to buy a vehicle and were treated like millionaires. Son in law and uncle will tell you the same thing. Dave Smith gives you an "all about you" experience whether just shopping or making a purchase. More

Always a good experience We buy all of our business and personal vehicles here. Customer service is top notch. The experience gets easier and easier each time. We will be back We buy all of our business and personal vehicles here. Customer service is top notch. The experience gets easier and easier each time. We will be back again in a few years. More

S-10 Repair Recently I had my S-10 in the shop for repairs. It involved problems with rusty/impacted bolts in the exhaust system. These had to be removed for a Recently I had my S-10 in the shop for repairs. It involved problems with rusty/impacted bolts in the exhaust system. These had to be removed for a repair on my clutch and of course they broke off. The dealership kept the truck for quite awhile, necessary for the loosening of the broken bolts as they needed to let penetrating oil do its job. Jenny Busch was my go between with the mechanic and she smoothly worked things out. I was surprised how considerate they were and never charged me the storage time to take care of my truck problems. More

Ease of Purchase I knew what I was paying for the truck prior to setting foot on site. The travel to the dealership is a little far but definitely worth it. Staff is I knew what I was paying for the truck prior to setting foot on site. The travel to the dealership is a little far but definitely worth it. Staff is friendly and helpful. More

Best place for Everyone’s Business Amazing experience start to finish. Everything was transparent and done in a timely manner. Will return to buy many more vehicles. Thanks for the grea Amazing experience start to finish. Everything was transparent and done in a timely manner. Will return to buy many more vehicles. Thanks for the great vehicle buying experience. More