Dave Smith Motors

Excellent experience Overall it was a great experience. Right from the start, after arriving at the Spokane Airport a shuttle picked me up, Bob. He was friendly and helpfu Overall it was a great experience. Right from the start, after arriving at the Spokane Airport a shuttle picked me up, Bob. He was friendly and helpful, took me to the dealership in Kellogg ID. At the Dave Smith dealership I was met by Josiah, who was key in me getting my Jeep Wrangler. There I met other members of the staff who's names I don't remember, but were all very helpful and made my experience great. I truly recommend this dealership to anyone. They're all a group of a skilled staff organization. To add to my experience, I'd like to say that they went the extra mile and provided me with the deal I was looking for. Dave Smith even paid the airfare there and a night stay at a local motel. Thank you, everybody. Luis More

Purchase of RAM 2500 Excellent price and can do attitude of entire staff. Deal made was exactly as discussed on the phone. Dealer gave us freedom to feel comfortable dur Excellent price and can do attitude of entire staff. Deal made was exactly as discussed on the phone. Dealer gave us freedom to feel comfortable during processing and were helpful with travel details / recommendations. More

Service & sales at Dave Smith Motors We live a couple of hundred miles away and we still take out vehicles there for service. We have purchased 4 vehicles from them in 15 years and are h We live a couple of hundred miles away and we still take out vehicles there for service. We have purchased 4 vehicles from them in 15 years and are happy with the rigs & the deals. Several friends have also purchased trucks from them & al are happy with their truck & their deal, This time we were there for service (LOF) on our Durango. More

Thorough, expedient, and friendly. Very responsive. Our salesman is Shep (Dave) Shepphard. He was very responsive to my husband and I with our purchase of a new Dodge Truck. He answered all our quest Our salesman is Shep (Dave) Shepphard. He was very responsive to my husband and I with our purchase of a new Dodge Truck. He answered all our questions and even helped me by referring me to JC to help me give my husband a Birthday Present for him to use in his new truck. The day we arrived at Dave Smith Auto, Shep had us taken to get some breakfast while the shop finished checking out our new truck to make sure it was ready for us. Shep took us on a tour of your facility and introduced us to the financial officer that helped us sign all the paperwork. We were able to leave just after noon. What a great experience!! Shep was excellent!! More

New vehicle purchase From my first phone call to driving away in my new vehicle the total experience was comfortable and without pressure. Throughout the entire process I From my first phone call to driving away in my new vehicle the total experience was comfortable and without pressure. Throughout the entire process I was treated very professionally and every concern I had was addressed and answered to my satisfaction. I feel I got a great price and great service from Dave Smith Motors. Along with several emails and phone calls afterwards to make sure I was pleased with my purchase More

Great experience Everyone was very helpful. All of my questions were answered. They went out of there way to make sure I got a great deal. Thank you! Everyone was very helpful. All of my questions were answered. They went out of there way to make sure I got a great deal. Thank you! More

Good job The tire shop did well as usual...which is why I keep coming back. And now I understand they rotate for free which even makes it better. The tire shop did well as usual...which is why I keep coming back. And now I understand they rotate for free which even makes it better. More

Dave Smith Motors/Leonard Queen Working with Leonard Queen was an excellent experience for us! He was on the ball and kept us informed of all that was going on and where we were in Working with Leonard Queen was an excellent experience for us! He was on the ball and kept us informed of all that was going on and where we were in the process. So very kind, knowledgeable and helpful! I would recommend him to all my friends and family! Dave Smith Motors knows how to take care of there customers! We came from Spokane and had our family dog with us and they told us dogs were welcome inside which was a relief to us! Can't thank Leonard or the company enough for such and pleasant, excellent and helpful experience in buying one of there vehicles! We will return again! Thank you, Liz Thorpe More

Better than the average dealership! I got 2 used vehicles from them. Suzy the sales person went out of her way when other salesmen at other dealerships wouldn’t. She answered her calls a I got 2 used vehicles from them. Suzy the sales person went out of her way when other salesmen at other dealerships wouldn’t. She answered her calls and returned calls to me immediately during the process of buying the cars from out of state. I would give them 5 stars but they need to improve their communication from the sales people to the management a little more. Other than that it was great. They typical used car sales game playing was kept to a minimum. Not to say there was none because there was a little but all dealerships still do to this day surprisingly. They made me a great deal on the vehicles...bottom line is this—Suzy in used sales is highly energetic and will work her xxx off to get you a good deal, I saved a few thousand dollars by going to Dave Smith as opposed to my local Missoula MT car lots, and they got me financed a an even lower rate than I expected! I will be a returning customer. More

Horrible customer service Prices are alright but it’s not worth dealing with the lies and horrible customer service. Quoted me $35,000 on a truck and wrote up a contract for a Prices are alright but it’s not worth dealing with the lies and horrible customer service. Quoted me $35,000 on a truck and wrote up a contract for a different price. Asked them to refund my $500 deposit because I never signed anything agreeing to that price. They told me they would listen to the phone calls to follow their protocol and make a decision. Two “managers” (Chad and Phillip) admitted that the salesman never told me the actual price of the truck and that I asked multiple times in the phone call if the truck was $35k out the door and the salesman said yes. Refused to give me my deposit back and proceeded to insult my intelligence and argue with me over multiple phone calls. I asked to speak with one of their superiors and they told me I couldn’t and that they would just tell me the same thing. I’m associated with two multi-million dollar companies that have worked with Dave Smith and will no longer purchase any of their vehicles from them because of the way they have handled this situation. They are now losing out on thousands of dollars in sales because of a $500 deposit. These guys are typical, money-hungry, car salesmen and like taking advantage of women that are trying to buy a vehicle alone. Do yourself a favor and go somewhere else. The stress they’ve caused isn’t worth the money I would have “saved” buying a vehicle from them. More