Dave Smith Motors

Like buying from family Buying a car from Dave Smith is like buying a car from family. EVERYONE, I mean EVERYONE is nice, working hard to get you the best deal possible. I wo Buying a car from Dave Smith is like buying a car from family. EVERYONE, I mean EVERYONE is nice, working hard to get you the best deal possible. I would purchase another car from them. More

Good deals and friendly staff. Process can be better. We drove 6+ hours to pick up our new jeep. The trade in process was fine. Since I had a lot of accessories on the Jeep, Noah explained those and he wa We drove 6+ hours to pick up our new jeep. The trade in process was fine. Since I had a lot of accessories on the Jeep, Noah explained those and he was great. The salesman, Elmar, was nice, but he was young, so maybe not focused on customer service. After getting the ok on the trade and test driving the Jeep, we only needed to close the deal. He left us for about an hour with no indication that he would be gone that long. He never checked back with us during that time. Then he comes back and says it will be a bit longer. All told we were there for over 4 hours. That is unacceptable to me and poor customer service on their part. We still had a 6 hour drive home. I also called and emailed him after, since we left an item in our old jeep that I wanted him to mail back. He hasn't returned any contact since. More

Positive Experience Salesman Warren Mack did an excellent job, he had the truck ready for us when we arrived. If we ever buy another truck it will be from Dave Smith . Salesman Warren Mack did an excellent job, he had the truck ready for us when we arrived. If we ever buy another truck it will be from Dave Smith . More

Confusion Mary did a great job of getting me into an amazing vehicle with an amazing deal. I put $500.00 down for them to hold a vehicle pending my arrival. My Mary did a great job of getting me into an amazing vehicle with an amazing deal. I put $500.00 down for them to hold a vehicle pending my arrival. My arrival happened as planned but the vehicle had been sold to someone else the day before I got there. Mary did not know until I was on my way to the dealership that my vehicle had been sold. They were in the process of scrambling to find something when I arrived. CONFUSION - I am standing there waiting for a greeting of some sort when Mary happened to show up at her desk. She asked us to sit down and then apologetically excused herself to ask her manager something. Her manager was busy so she did her best to relay the mornings events to us. Seems as though the same vehicle had a hold on it happening several days before but had been removed and Mary placed it on hold for me in that timeframe. She moved it and tagged it clearly marking it as on hold. The former salesperson took it back disregarding protocol and sold it to his customer. They found a vehicle for my viewing when Mary went to move it to the place that I saw it she saw a crack in the windshield, called her manager, Riley Sherwood, who told her just bring it. I was trying to go with it and they (Mary and Riley) were just trying to make lemonade from lemons. Mary took me to the lot (in the vehicle they chose which was not the same - trail hawk vs limited I put my down on a trail hawk) where the other vehicles like the one I put a down on were and none seemed to be within the price I was prepared to pay. My boyfriend was with me and in my absence (he stayed in the cushy dealership) he did some research and saw the offer on the table to be substantial and advised me to just go with it. I was still not sold until I drove it and was ready after that. Confusion that lead me to this vehicle YES broken windshield (will be replaced by the dealership from the factory) Yes. Introduction to weather tech person Wade Starkey who acted like he was doing us a favor by telling us they had no product in stock we would be better off going home and ordering it on line (which I did). I did have one other interaction with him on the phone and he still did not have time for me - he gets a total - 0 rating. Not because they did not have the product but because of his very could not be bothered attitude. Service people explained all we needed to hear were pleasant and well informed. Now comes the other good part (besides Mary and the great deal for my beautiful Jeep) my finance manager - Blake Everson. He is truly old school and when he decides to retire the peeps at Dave Smith will be minus a real gem. Looked under every rug and innuendo for the best possible deal with every i dotted and t crossed to be sure it was all good to go. A real trouper could not do enough to make my Dave Smith adventure right and even comped us for lunch. Thank you Mary and Blake. More

Excellent exprience From the time we contacted Oakley, our sales guy, the experience was excellent! Put down money to hold the truck while we drove up from Southeastern W From the time we contacted Oakley, our sales guy, the experience was excellent! Put down money to hold the truck while we drove up from Southeastern Wyoming, and it was there and waiting for us when we arrived! I was way more than we were looking for but it turned out to be the perfect truck! This is number 3 for us here and we will come back for number 4 sometime. More

2nd Vehicle 2nd Awesome experience Lauren Leska and the Dave Smith Team made my 2nd experience better than my first. I didn't think they could top the first time but, they did. Lauren w Lauren Leska and the Dave Smith Team made my 2nd experience better than my first. I didn't think they could top the first time but, they did. Lauren walked me through the entire truck when we got there and answered all my questions. She was very professional and accommodating. I would recommend Dave Smith Motors to anyone looking for an A+ car / truck buying experience. Thanks again Lauren! You were great! Dave W. More

Amazing Dealership If you ever buy an automobile, and you have not experienced the Dave Smith customer service, you folks are missing a terrific organization. Not only If you ever buy an automobile, and you have not experienced the Dave Smith customer service, you folks are missing a terrific organization. Not only did they pick me up at the airport in Spokane, they made sure I understood everything, explained all the features of my new truck with me, and make sure I understood all aspects of my experience. if you have a chance, give David and the boys a call. They crush the California market when it comes to truck sales. More

Fast service Our salesman, Tony Murrell did an excellent job locating and delivering the vehicle we wanted. Tony made sure that accessories, service manager and f Our salesman, Tony Murrell did an excellent job locating and delivering the vehicle we wanted. Tony made sure that accessories, service manager and finance manager had everything ready to get our truck ready for delivery in a snowstorm. We were able to take delivery rapidly. More

Very knowledgeable, efficient salesman. Positive experience Excellent service and Price.They found the truck with all options that were important to us at a very good price . Put the deal together quickly and h Excellent service and Price.They found the truck with all options that were important to us at a very good price . Put the deal together quickly and had the truck ready for us when we arrived. More

Very easy to buy from I needed a right hand drive cuz I'm a Mai carrier and buying experience was very easy!!! Straight fwd . Shea was AWESOME she answered any ? Or concer I needed a right hand drive cuz I'm a Mai carrier and buying experience was very easy!!! Straight fwd . Shea was AWESOME she answered any ? Or concerns I had very promtly!!!! Doug in installation was also great They Came picked us up n Spokane from hotel took us to dealer also . Definitely will buy AGAIN from this Establishment More