Darrell Waltrip Honda

Kwame,Was great! We have a very difficult fix that Kwame, Was great! We have a very difficult fix that required the van to stay overnight, but he always kept us posted on the progress. This issue wa Kwame, Was great! We have a very difficult fix that required the van to stay overnight, but he always kept us posted on the progress. This issue was one we had since we bought the vehicle and no dealership was able to resolve Even have numerous visits. I explained my frustrations with the Waltrip team and they were able to figure it out. Great group of people and we will continue to get our car serviced here. More

Excellent customer service. I scheduled my appointment for maintenance online and was in on the same day. I was in and out in under an hour. Friendly and courteous staff. for maintenance online and was in on the same day. I was in and out in under an hour. Friendly and courteous staff. More

I had some kind of critter attacking the fuel system of my Civic, chewing up the emissions control system and ruining the fuel line requiring the gas tank to be replaced (twice--two visits). Derek Reel hel my Civic, chewing up the emissions control system and ruining the fuel line requiring the gas tank to be replaced (twice--two visits). Derek Reel helped me get photos to my insurance company of this damage, and talked to technicians about how to discourage the critter from coming back again with anti-rat tape around the fuel line. I have set traps and poison where my car is parked outside as garage is full. Not a fun experience of "nature," but Derek made it a lot easier to deal with. More

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Prompt & courteous service, scope of work was defined up front and price was also clarified up front. Work was completed on time , the associate pointed out future items that will have to be addressed front and price was also clarified up front. Work was completed on time , the associate pointed out future items that will have to be addressed More

Great service. I was able to get my car in for a maintenance service check on the very day that I called the office. The staff was friendly and efficient. My chief inspector was very professional i maintenance service check on the very day that I called the office. The staff was friendly and efficient. My chief inspector was very professional in that he explained what service would be done that day. Afterwards, he explained what my car would need in the future months. More

Always great to work with! When you make people put in word minimums, they get pissy! It's dumb, you either are great with service or you suck, this time you didn't suck, happy? Ugh I worked with Matt in word minimums, they get pissy! It's dumb, you either are great with service or you suck, this time you didn't suck, happy? Ugh I worked with Matt inn service dept in franklin More

Absolutely Outstanding!! I took my 2002 Honda CRV in due to a safety recall and each person I came into contact with was exceptional. Whether I was talking to someone on the p I took my 2002 Honda CRV in due to a safety recall and each person I came into contact with was exceptional. Whether I was talking to someone on the phone or passing off keys, I was spoken to respectfully and kindly. Kudos to Chris, Vincent, Kwame, and all I spoke to - you created a very positive atmosphere and left me with a smile on my face. What a gift, especially now!! I had the most interaction with Rick Nichols who was assigned to me (which I really appreciated having a point person like that!) and he was in close contact with me each step of the way. He also helped me solve a problem we were having with the locks - he understood what I was trying to accomplish and found the most economical way to do it! My husband usually takes care of the cars but we had to tag team this time so I was a little out of my comfort zone. I left Darrell Waltrip's service department confident I had been dealt with honestly and with integrity - you have my thanks and my return business!! More

First visit to Darrell Waltrip Honda This was my first experience at Darrell Waltrip Honda. I recently moved from Florida to the area and I was due for an oil change and tire rotation. I This was my first experience at Darrell Waltrip Honda. I recently moved from Florida to the area and I was due for an oil change and tire rotation. I was greeted by Rick from the service department. He was extremely helpful and kept me apprised as to when my vehicle would be finished being service. I was impressed that they did a thorough inspection of my vehicle and found some things wrong and one of the items which I did not know is covered under an extended warranty. Needless to say that the service was excellent and I was impressed by the sheer professionalism of the staff. I would recommend anyone to have their vehicle serviced at this location. Thank you Rick Nicholls More