Daniels BMW - Service Center

Very poor customer service. Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, even though the entire time we were sitting right behind him waiting for our car to be done. After awhile, we walked over to him to ask about our car, and saw our keys on his table. When asked why didn’t he handed over our keys once the service was done he coolly said it was with him for 10 minutes and he was planning to come up us . He said someone will get our car once it is washed. To our surprise, we found our car was parked in a parking lot for a while. Horrible customer service and lazy advisors. More

Very poor customer service. Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, Service advisor had our car keys after our service was completed, but was so lazy that he couldn’t even be bothered to let us know or hand over our, even though the entire time we were sitting right behind him waiting for our car to be done. After awhile, we walked over to him to ask about our car, and saw our keys on his table. When asked why didn’t he handed over our keys once the service was done he coolly said it was with him for 10 minutes and he was planning to come up us . He said someone will get our car once it is washed. To our surprise, we found our car was parked in a parking lot for a while. Horrible customer service and lazy advisors. More

Todd Simpson is an excellent Service person. His communications are clear and concise. I will always take my car to him for service! His communications are clear and concise. I will always take my car to him for service! More

Had a problem not Daniels fault and Ethan Harbison handled it as a true professional! handled it as a true professional! More

I was out of town when my tire blew out and left without a car. Eathan prioritized my car and had it repaired by lunchtime the next business day! Great service and big selection of cars on the lot. a car. Eathan prioritized my car and had it repaired by lunchtime the next business day! Great service and big selection of cars on the lot. More

1st time at Daniel’s service, very good experience overall. Although I bought the car elsewhere due to availability of CPOs, I plan to service it at Daniel’s. Thank you Luis for your help today. overall. Although I bought the car elsewhere due to availability of CPOs, I plan to service it at Daniel’s. Thank you Luis for your help today. More

Ethan is the best; he provides timely updates regarding the status of my car and he is always pleasant. the status of my car and he is always pleasant. More

I've been dealing with Daniels BMW for many years and my service rep, Ethan Harbison is wonderful. Very professional, patient, responsive, friendly...... service rep, Ethan Harbison is wonderful. Very professional, patient, responsive, friendly...... More

Got my car in quickly for service. Communicated quickly the service needs and options and cost. Communicated quickly the service needs and options and cost. More

Ethan Harbison is my service writer and does a fantastic job keeping up with our vehicles service demands. On time, reasonable and job done right the first time. job keeping up with our vehicles service demands. On time, reasonable and job done right the first time. More