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Danbury Hyundai

Danbury, CT

4.3
2,168 Reviews
Danbury Hyundai, serving the Western Fairfield, Northern Westchester, Putnum, Dutchess and Litchfield county areas including Greater Danbury, Brewster, Pawling, North Salem, Poughkeepsie, New Milford, Watertown, is the home of the Hyundai Giant bringing you GIANT savings. As the largest volume dealer in Connecticut, we are working to make you a customer for life every day by bringing your the best vehicles at the best price. Period. In addition to our new vehicles we have an inventory of over 250 Certified and Pre-owned vehicles to choose from. We also offer a Hyundai-certified Service Center that offers complete warranty coverage for your Hyundai. So if you need a new vehicle, new-to-you vehicle or service for your vehicle, come see the Giant at Danbury Hyundai.
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102 Federal Rd

Danbury, CT

06810

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Showing 2,168 reviews

December 02, 2014

Time foe service I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I a More

by knelson690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service secretary
Dec 02, 2014 -

Danbury Hyundai responded

We apologize for the discrepancy in estimated service times. I believe the delay was due to some emergency repairs but we should have called to let you know in advance so you could have changed your plans. Thank you for bringing this to our attention so we can improve our communications. We appreciate your feedback and your business. With regards, Susan Eway Director of Customer Experience

November 30, 2014

Online Scheduling Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500) More

by GARRY COULTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Matz
Dec 01, 2014 -

Danbury Hyundai responded

Garry, Thank you for your feedback--it is so important to our improving our processes. To clarify, the services for your vehicle at 112,500 and 52,500 miles are identical. Our in-house computer system needs to catch up with our online system which does list them as separate services but the actual tasks performed are the same. I will pass on your comment abut the emails to the Regional Manager from Hyundai. It's helpful to know when we're "over-communicating." Thank you again for letting us know about your experience. We appreciate your business and look forward to serving you again. With regards, Susan Eway Director of Customer Experience.

November 30, 2014

30,000 mile service I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought More

by Ward009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillian McBreairty
Dec 01, 2014 -

Danbury Hyundai responded

Thank you for your feedback. We are pleased to hear that you were taken care of properly when you came into our service center. We hope that the 10% discount helped make up for everything. We appreciate your business and hope to work with you again in the future.

November 20, 2014

Poor service I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrive More

by Tyersdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
November 17, 2014

My third Hyundai in as many years the guys at Danbury Hyundai are great - friendly, helpful, knowledgeable and not pushy or sleazy.. that's why I've gone to them for my last 3 cars, an More

by mcphersonrgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 15, 2014

Mission Accomplished We traveled to Danbury,Ct. from Orange County, NY. and the trip was worth the experience. I will be recommeding you to a co-worker. The staff was ve More

by donna.kinsley.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Nov 17, 2014 -

Danbury Hyundai responded

We appreciate the great review. We are pleased to hear that our staff took such great care of you. Thank you for making the drive out here and for recommending us to your co-worker. We hope to work with you again in the future.

November 15, 2014

Always great service I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your c More

by terry 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jackson
Nov 17, 2014 -

Danbury Hyundai responded

Thank you for the five star review. We truly care about all of our customers and we are so glad to hear that that is apparent. We look forward to your next visit.

November 08, 2014

Excellent as usual I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your More

by Coupe13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
Nov 10, 2014 -

Danbury Hyundai responded

Customer service is a top priority for us here at Danbury Hyundai. We are happy to hear that your experience was so wonderful. Thank you for the five star review. Come back and see us again.

November 08, 2014

Sleazy Dealership I was extremely disappointed and disgusted by the whole process. It took close to an hour to get a lease quote and when I did, it was laden with hidd More

by Danbury Hyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Car Buying Experience
Nov 19, 2014 -

Danbury Hyundai responded

Thank you for your thoughtful and honest assessment. I am deeply sorry that you were disappointed in your experience here. Our goal is to have customers feel valued and respected. We are sorry that you found us short of this mark. Your comments will be discussed with the entire Hyundai sales team to ensure that your experience is an exception and not the rule. Again, please accept our apologies for our failure to provide a pleasant and efficient buying experience. We appreciate your taking the time to let us know where we are lacking so that we can make the required changes. With regards, Susan Eway Director of Customer Experience.

November 07, 2014

Man2014 Very Friendly and Professional I will recommend this Dealership. I brought 2014 Santa Fe Sport got exactly what I want. Our sales Rep Anthony was ver More

by Man2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Petruzziello
Nov 07, 2014 -

Danbury Hyundai responded

Thank you for the great review. We can't thank you enough for the recommendation. We hope you are enjoying your new vehicle. Anthony is very knowledgable and we are glad that you were able to work with him. Come back and see us again.

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