Danbury Hyundai

I have been coming to this dealership for over 20 years and never had a negative experience. I always recommend hyundai of Danbury to family and friends! and never had a negative experience. I always recommend hyundai of Danbury to family and friends! More

I strongly recommend steering clear of this dealership’s service department. The dealership had my 2022 Hyundai Sonata for approximately five weeks after I was informed that a part they previously installed service department. The dealership had my 2022 Hyundai Sonata for approximately five weeks after I was informed that a part they previously installed failed, causing the engine wiring and wiring harness to melt. Despite this being a repeat issue connected to their prior repair, service advisor Nick attempted to charge me two separate diagnostic fees. His communication throughout the process was extremely poor, and he lacked the professionalism and customer-service skills needed to handle such a serious situation. When I requested my complete dealership file, Nick refused to provide it. Adding to my concerns, the repair appeared on my Carfax as being reported by a Fiat, Dodge, and Ram dealership—even though I dropped my vehicle off at Hyundai, not that dealership. I was not given a clear explanation for this discrepancy. I constantly had to push for basic information about my own vehicle while my legitimate safety concerns were dismissed. After extensive wiring damage connected to a part they installed, I expected transparency, accountability, and reassurance that my vehicle was repaired safely. Instead, the poor communication, questionable documentation, and refusal to provide my complete file left me with no confidence in Nick or this service department. I also later found out that you can choose your own service advisor—do yourself a favor and stay away from Nick. More

The service from Ed was excellent. But a new 3% service charge for using a credit card is ridiculous and should immediately be removed. It's expensive enough to maintain a car then t But a new 3% service charge for using a credit card is ridiculous and should immediately be removed. It's expensive enough to maintain a car then to add a miscellaneous credit card charge is outrageous. More

1). I made an appointment about 10days in advance; I arrived about 5 minutes before my appointment, but took 30+ min for them to check me in. 2). Car I made an appointment about 10days in advance; I arrived about 5 minutes before my appointment, but took 30+ min for them to check me in. 2). Car was in just to have a look over and recommend anything that might need to get done, they said rotors a little corroded and squeaky, $800 to resurface em ... I reluctantly agreed and was told it would be about a 2.5 hr wait 3) about 90min into waiting they said all 4 pads need replacing too (this is an EV with under 25k miles ... brakes are almost never used b/c I use the regenerative for like 99% of braking), bringing the total up to a whopping $1200 ($580 per axle) for pads and resurfaced rotors

 4) as kindly as I could I told em I thought I was being hosed (specifically said that I'd get the work done this time, but at the price they quoted for just resurfaced rotors and pads that I'd likely not be coming back to this place w/o figuring out how to get another opinion / quote) , which was likely a mistake b/c im writing this review from their waiting room, where I've been holed up for 5+ hours now, more than double the time I was told this could take ... it’s 6:25p as I type this, and most all staff inside dealership left over an hour ago, im in here with the cleaning crew … dude did just come from service area to say they still working on my car and that they havent forgotten about me … the cars that came in well after me have all been serviced -like almost 2 hours ago the last person in waiting room got their car back… again, this is for new brake pads and resurfaced rotors on a car with only 25k on it (which internet says most competent shops should be able to do in 1-2 hrs). 5) at checkout they gave me voucher for a free detailing "for the wait" ... dude was like when you bring it in for detailing it'll be a couple hour wait!! lol ... Just all around a pretty trash experience. More

Nancy went above and beyond helping us through a lease buyout today. Her and the finance buyout today. Her and the finance More