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Dana Ford Lincoln

Staten Island, NY

4.6
7,022 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,022 reviews

September 17, 2023

Took me. in gave me oil change was very polite and got me out in very fast time. More

by Gleasonbus7561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Dana Ford Lincoln responded

We're glad our Dana Ford team could make your visit an efficient one! Thanks for trusting us with your oil change and please don't hesitate to reach out the next time we can be of service!

September 16, 2023

This is a non-purchase review. This individual lacked phone etiquette and overall empathy as I felt like my situation, and my needs weren’t fully heard. It’s a shame because my fi More

by Prospectivecustomer
Recommend Dealer
Yes
Employees Worked With
Jorge Cornet
Sep 21, 2023 -

Dana Ford Lincoln responded

We're sorry to learn that your recent interaction didn't meet the standard of service you've come to expect from Dana Ford. We appreciate this feedback and will certainly use it as an opportunity for improvement. We would appreciate it if we would be given another chance, we'll do our best to ensure a more positive experience next time around. Have a great day!

September 15, 2023

Great service and great customer service. They were fast and efficient. Would definitely Be back. More

by Lilmisskelkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Dana Ford Lincoln responded

Thank you for your kind words! We look forward to seeing you next time! - Dana Ford

September 15, 2023

Your personal has the best attitude that customers like me appreciate very much and the familiarity necessary and required to do their job. That is not common. More

by Sanantnio1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Iwulski, Arianna Keegan, John Lomando
Sep 18, 2023 -

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with our team at Dana Ford. We strive for excellence in customer service and it's great to see that reflected in your visit. Thanks for the review!

September 15, 2023

They are great. Explained everything to me about my repair service and always try to give the best service they can. More

by andrewmagarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Iwulski, Arianna Keegan, John Lomando
Sep 18, 2023 -

Dana Ford Lincoln responded

Andrew, we're delighted to know you had a great experience at Dana Ford. Our team always aims to provide top-notch service and clear communication about repairs. Thanks for the positive feedback!

September 15, 2023

Good and fair negotiations on payment , good selection of vehicles and good customer service and good sales rep More

by BIGMAC626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Busacca
Sep 15, 2023 -

Dana Ford Lincoln responded

We're glad to know you found our negotiations fair and enjoyed the selection of vehicles at Dana Ford. Thanks for acknowledging our customer service and sales team! We'll see you at your next visit. Have a great ride!

September 15, 2023

Did their best to help me with my situation. However final number changed from what we agreed on. More

by D1745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Balint
Sep 18, 2023 -

Dana Ford Lincoln responded

We appreciate you leaving us your feedback and will share this with the team. We look forward to providing five-star care next time! Thank you! - Dana Ford

September 15, 2023

I was told a price by the sales person and then the finance processor put in extra fees saying I needed to pay those. I didn’t just want to go back to sales person and make it a scene. But it was bad t More

by kaisershamiul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Busacca
Sep 21, 2023 -

Dana Ford Lincoln responded

I'm sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you felt this was not the case during yours. Please know we take feedback like this seriously and would appreciate the opportunity to address any concerns directly with you. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

September 15, 2023

Have always enjoyed this dealership. It is well run, neat and clean led by John Daly More

by jb71755
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Daly, Nicholas Squeo
Sep 18, 2023 -

Dana Ford Lincoln responded

It's great to have your positive feedback and five-star rating! Thank you for coming to Dana Ford!

September 14, 2023

Customer focused, responsive, fair, and honest dealer. The world needs more business like Dana Ford! More

by PrimeTime
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Dana Ford Lincoln responded

We're so glad to know you had a positive experience with us at Dana Ford! We strive for fairness and honesty in all our dealings. Thanks for the kind words, we appreciate it!

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