Dana Ford Lincoln

Rob was very easy to work with and the whole process was extremely quick I was in and out of the dealership. extremely quick I was in and out of the dealership. More

My service took longer than I was told and my car wasn't washed My service took longer than I was told it would, and my car was not washed washed My service took longer than I was told it would, and my car was not washed More

Very nice. I always take the first appointment. I am happy with dana lincoln I've leased many cars from them I always take the first appointment. I am happy with dana lincoln I've leased many cars from them More

Excellent Professional and excellent, that should be enough I’m good here It is now completed enough I’m good here It is now completed More

I never been on this dealership but a mont ago I when to get a work van and the name Aslan he did exelent attending me thank you the part that did like front Dana it’s because they don’t try to charge you e get a work van and the name Aslan he did exelent attending me thank you the part that did like front Dana it’s because they don’t try to charge you extra and extra and extra money More

I wouldn’t think of bringing my Escape anywhere else but Dana Ford. The courteous and professional staff always takes care of me and my vehicle. Dana Ford. The courteous and professional staff always takes care of me and my vehicle. More

Dear Service Manager, I am writing to express my concerns regarding my recent experience with the service department at Dana Ford. When I initially contacted Dana Ford to schedule a service appoi concerns regarding my recent experience with the service department at Dana Ford. When I initially contacted Dana Ford to schedule a service appointment, the scheduler was courteous, professional, and reassuring. Based on that positive interaction, I felt confident bringing my truck in for service. However, when I arrived for my appointment, my interaction with Ruben was disappointing and unprofessional. When he asked why I was bringing my truck in, I explained the warning indicators that were appearing on my dashboard. Before any diagnostic evaluation had been performed, I was immediately told that the issue would likely cost a significant amount of money to repair. I found this concerning because my vehicle had not yet been inspected. As a result, I felt scared, confused, and uncertain about the condition of my truck. I am generally a quiet, respectful, and understanding customer, and I work with the public myself, so I understand the importance of professional communication. Although I was uncomfortable with the interaction, I chose to remain patient and proceed with the service process. My truck has been at Dana Ford since October 28, 2026, and I have not received a single update regarding its status. After waiting several days, I contacted the service department for information because I have been left without transportation and my expenses for Uber rides have continued to increase. During my follow-up call, I was informed that a loaner vehicle would be provided on November 1, 2026, and that I would receive a return call with additional information. Unfortunately, I have still not received any update regarding my vehicle, nor have I received the promised follow-up communication. This situation has created significant hardship. I work full-time and am also responsible for caring for my elderly mother. Reliable transportation is essential for both my employment and caregiving responsibilities. The lack of communication has left me frustrated and concerned about the status of my vehicle and the overall service process. I respectfully request: An immediate update regarding the status of my truck and any diagnostic findings. An explanation for the lack of communication since my vehicle was dropped off. Information regarding the promised loaner vehicle. Assurance that future communications regarding my vehicle will be timely and professional. I have always understood that repairs can take time; however, consistent communication and professional customer service are reasonable expectations. I would appreciate a prompt response to address these concerns and help restore my confidence in Dana Ford's service department. Thank you for your time and attention to this matter. I look forward to hearing from you soon. Sincerely, Obiageli Okafor More

I found my recent visit to be a really good experience. Hiberto Vega was awesome. Hiberto Vega was awesome. More

**Extremely Disappointing and Unacceptable Customer Service After a Serious Vehicle Safety Incident** I purchased a 2024 Lincoln Navigator L from Dana Ford Lincoln in January 2025, at a cost of appr Service After a Serious Vehicle Safety Incident** I purchased a 2024 Lincoln Navigator L from Dana Ford Lincoln in January 2025, at a cost of approximately $110,000. For a luxury SUV at this price, I expected not only quality, reliability, and safety, but also professional, responsible, and trustworthy after-sales service. Unfortunately, my experience with this dealership following a serious vehicle safety incident has been extremely disappointing and unacceptable. On August 31, 2026, while my vehicle was parked with the engine running, the dashboard clearly displayed Park (P). Despite this, the vehicle unexpectedly moved backward and then forward, resulting in a collision involving multiple vehicles. During the incident, I attempted to apply the brakes, but they did not respond effectively. This was a frightening and extremely serious incident that raised significant concerns about the safety of my vehicle. **On September 1, 2026, just one day after the accident, I personally drove the vehicle to Dana Ford Lincoln seeking immediate assistance and a professional technical investigation.** Instead of providing a clear inspection plan or meaningful assistance, the dealership told me that the inspection could take a week, a month, or possibly even longer. They could not provide a definite timeline for when the vehicle would be inspected or when I might receive any answers. I left the dealership without a confirmed inspection schedule, a clear plan, or a satisfactory solution. Following that visit, I contacted Dana Ford Lincoln multiple times through formal emails, requesting that they arrange a comprehensive professional technical inspection of the vehicle and investigate the cause of the accident, particularly the unexpected vehicle movement and the apparent failure of the brakes to respond effectively. **Despite my repeated emails and requests for assistance, I received absolutely no response from the dealership. Not a single reply.** Because I could not obtain meaningful assistance or any response from Dana Ford Lincoln, I had no choice but to pursue other formal channels to report the incident and seek an investigation. On September 8, 2026, I submitted a vehicle safety complaint to the National Highway Traffic Safety Administration (NHTSA). I also reported the incident directly to Lincoln Motor Company and opened a formal case with the manufacturer. These steps were necessary because I wanted the serious safety concerns involving my vehicle to be properly investigated. However, these reports have not provided a satisfactory explanation or resolution to the incident. What I find especially unacceptable is that this is a luxury SUV costing approximately $110,000. How can a dealership sell such an expensive vehicle and then fail to respond when its customer reports a serious safety incident? I was not asking for special treatment. I was simply asking for a professional inspection, an investigation into what happened, and a reasonable response to my concerns. **No meaningful follow-up. No clear explanation. No response to my repeated emails. No satisfactory resolution.** A dealership's responsibility to its customers should not end when the vehicle is sold. True customer service is demonstrated when a customer encounters a serious problem and needs help. As a customer who placed my trust in Dana Ford Lincoln and purchased an expensive luxury vehicle from them, I feel completely ignored and abandoned. The lack of communication, the absence of a clear inspection plan, and the failure to respond to my repeated requests have severely damaged my confidence in this dealership. **Based on my personal experience, I give Dana Ford Lincoln ONE STAR.** I am extremely dissatisfied with their after-sales customer service. Their handling of my requests for assistance following this serious safety incident has been unacceptable. **I cannot recommend Dana Ford Lincoln to o More

Friendly, very helpful and reliable Great service staff. The sales staff are not pushy and they are pleasant and professional. Thank you! The sales staff are not pushy and they are pleasant and professional. Thank you! More