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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,194 Reviews
Call Service Center (845) 288-1303

4,195 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 11, 2024

The experience was ok … I liked it. Did I write enough words as of yet? More

by GENEADELBENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you had a good experience. If there's anything specific we can do to make it even better next time, feel free to let us know!

November 11, 2024

Very pleased with the service prompt and courteous clean and efficient everything explained to the fullest More

by GSEGARRA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that you were pleased with the prompt, courteous, and efficient service. We’re also happy to know that everything was fully explained to your satisfaction. We appreciate your trust and look forward to assisting you again!

November 11, 2024

Tom worked hard on getting items approved on extended warranty insurance. This made it worth getting the warranty. The service was prompted and the technician was great. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that Tom worked hard to get the extended warranty approved and that it made the process worthwhile for you. It's great to know that the service was prompt and the technician provided excellent care. We truly appreciate your feedback and look forward to serving you again!

November 10, 2024

It was an excellent experience considering that it is the first time I have taken my car to this dealer. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for choosing us for your first visit! We're thrilled to hear you had an excellent experience and look forward to helping you again in the future!

November 09, 2024

I like the friendly and knowledgeable customer service agents. The mechanics inspection video is a great idea. More

by valle4all
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Nov 09, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad to hear you appreciated our friendly and knowledgeable customer service team, as well as the mechanic's inspection video. We strive to provide transparency and quality service every step of the way!

November 08, 2024

I had a serious issue with my 2022 Tundra Motor. Judy in service got my Truck in the next day to start repair. Your service department along with your technicians are true assets to your company. More

by Nickhock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We're so glad Judy and our service team could quickly address the issue with your Tundra. We truly appreciate you and your family's continued trust in us and look forward to serving you for many more years!

November 07, 2024

Judy always is professional and goes above and beyond to make sure all of the needs of our vehicles are always taken care of. More

by NINJA88888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so grateful to have Judy on our team. Her professionalism and dedication to going above and beyond truly make a difference. We appreciate you trusting us with your vehicles!

November 07, 2024

Very satisfied with the service! ! I had a problem which was taken care of right away. Matt was very kind & helpful to fix the problem!! Thank you!! More

by bce729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're so glad to hear that Matt was able to quickly resolve the issue and provide you with excellent service. Your satisfaction is our top priority, and we truly appreciate your kind words!

November 07, 2024

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them are the same
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Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 07, 2024

I am very pleased with the service. It is excellent and handled in a professional manner. More

by VIVIANGARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear you’re pleased with the service and the professionalism of our team. We strive to provide the best experience every time, and your satisfaction means the world to us!

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