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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,325 Reviews
Call Service Center (845) 288-1303

4,325 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 11, 2025

Great service prompt and transparent, Judy is very helpful and communicative. Definitely recommend for anyone who needs their Lexus or Toyota serviced. More

by Will S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Judy provided excellent service and communication. We appreciate your recommendation and look forward to assisting you again in the future!

February 09, 2025

Kind, helpful, great at keeping me informed of progress on my service. She was great in every respect! More

by offutt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team kept you informed and provided excellent service. We’ll be sure to pass along your feedback!

February 09, 2025

Excellent work and great team They are very professional I could recommend others peoples oh yes Thank you More

by Ruben Ruano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Ruben, thank you so much for your kind words! We're thrilled to hear you had a great experience. We appreciate your recommendation and look forward to serving you again!

February 09, 2025

Very well organized and professional. The service advisor was very knowledgeable and explained everything completely. More

by THETENTHWARRIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience. Our team strives to provide the best service, and it's great to know it made an impact. We appreciate you choosing us!

February 06, 2025

I don't know much this is my first time there for service. No work was completed More

by gibbs1023
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're sorry to hear that your service wasn't completed as expected. We’d love the opportunity to discuss your visit further and ensure we address any concerns you may have. Please feel free to reach out, and we’ll be happy to assist you.

February 06, 2025

they took me right in for my appointment. Thorough and explained everything along the way. More

by etsulzbach
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Feb 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear you had a positive experience with us. Our team strives to provide thorough and clear explanations, and it's great to know we met your expectations. If you need anything in the future, don't hesitate to reach out!

February 06, 2025

They are the best I went to Toyota on route 17 with my Highlander. They tell me they couldn’t find no problem with it. Very scary when you shut your car off and I don’t wanna start up. I took it back to W More

by RAYMONDANDDAPHNEBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad we could help resolve the issue with your Highlander. We pride ourselves on providing professional and thorough service, and it's great to hear that we were able to take care of the problem when others couldn't. If you need anything else in the future, we're here to help!

February 05, 2025

Lauren Fusaro is a fantastic member of the service team: great communication, clear about service needs and rationale, and always friendly and professional. Thanks, Lauren! More

by CULP.CAROLINE
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re so glad to hear that Lauren Fusaro provided you with such a positive experience. Her communication and professionalism truly shine, and we’re lucky to have her on the team. We’ll be sure to pass along your thanks to Lauren!

February 04, 2025

She help me out lot with company recalls every time she always give good reply when u call More

by Patel
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that she has been helpful with your recalls and always provides great support. We truly appreciate your feedback! Let us know if you need anything else.

February 04, 2025

They kept me up to date with direct videos of the potential defects found and the recommended services needed to keep my automobile running smoothly More

by JOHNNATTRAS197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad you appreciated the updates and video documentation. Keeping you informed is our priority, and we're happy to know it helped with your car's maintenance. If you need anything else, don't hesitate to reach out!

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