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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,209 Reviews

4,209 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 01, 2024

I had gone to other dealerships when looking for my new vehicle and none of them made me feel ready and comfortable to make a purchase like DCH Toyota in Wappingers! More

by BTATRO930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re thrilled to hear that DCH Toyota in Wappingers made you feel ready and comfortable during your vehicle search. Our team is dedicated to providing a welcoming and supportive environment, and your feedback truly means a lot to us. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new vehicle!

September 30, 2024

Friendly and informative sales people. Got me into the truck I was looking for. Thanks! More

by TCLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team helped you find the perfect truck. Enjoy your new ride, and come back anytime!

September 30, 2024

Great job, and very professional; , and attentive; customer service outstanding;attention to detail, and couryess More

by beautifulloveyvette78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words! It’s great to hear that you experienced outstanding customer service and attention to detail. We strive to provide a professional and courteous environment for all our customers. Thank you for your support!

September 29, 2024

Great dealership, great service. Have an issue with a brand-new car, but I know that DCH will take care of it. More

by Gabor K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

DCH Wappingers Falls Toyota responded

We’re glad to hear you had a positive experience with us! It's our priority to ensure that any issues are addressed promptly, even with a brand-new car. Thank you for your trust in DCH, and we’re here to take care of you!

September 29, 2024

Very professional from time I drove into garage till service was done and I retrieved my car and left More

by BSULLIVAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a professional experience from start to finish. We look forward to serving you again!

September 28, 2024

Lauren was efficient polite and was able to expedite the repair to return the car More

by lupster51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Sep 28, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear that Lauren was efficient and polite in expediting your repair. Our team works hard to provide quick and reliable service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!

September 28, 2024

Answered all my questions, was knowledgeable and very helpful. He was quick and efficient. Made my first time experience a very good one. Thank you. More

by sherrymcgoldrick20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

DCH Wappingers Falls Toyota responded

It’s fantastic to hear that your first experience with us was so positive! We’re glad our team was able to answer all your questions and provide the knowledge and efficiency you were looking for. Thank you for sharing your experience, and we look forward to assisting you again in the future!

September 28, 2024

I bought a used car there and a month later I kept getting an EVAP code I brought it back four times for the same problem. They were unable to diagnose it until the last time when it turned out to be More

by AGAINUNO
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 28, 2024

Service was great and fast. The employees were very nice as well, treated with respect. More

by biancastefanacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a great and speedy service experience, and that our team treated you with respect. We appreciate your feedback and look forward to seeing you again soon!

September 28, 2024

Service representative Judy was very helpful and the dealership honored the extended warranty I purchased More

by bigbuckswayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Sep 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Judy was helpful and that we were able to honor your extended warranty. We appreciate your trust in us and look forward to assisting you again in the future!

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