DCH Wappingers Falls Toyota - Service Center

They were absolutely wonderful from the moment we spoke to them. We couldn’t have asked for better service! to them. We couldn’t have asked for better service! More

Went for a simple oil change and NYS inspection and was told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Fou told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Four hours later (so 2 1/2 hours longer than committted) was handed a $1,261 bill of which $780+ was in labor fees. When I questioned the expense I was rudely responded to. I checked my manual which clearly stated there is no suggested 30,000 mile maintenance that tied to what was performed. More

Everything went great- I left my car overnight and it was serviced first thing and I got a call it was ready for pickup. When I arrived to pick up my car Matthew Maffucci was right there to take care of me. serviced first thing and I got a call it was ready for pickup. When I arrived to pick up my car Matthew Maffucci was right there to take care of me. He was very helpful. More

Courteous and attentive to customer needs. Thorough with feedback on work completed. Good price with coupon and inspection policy. Thorough with feedback on work completed. Good price with coupon and inspection policy. More

Excellent service . Rep was very professional and kept me informed of my service request it was a pleasure. Rep was very professional and kept me informed of my service request it was a pleasure. More

Very good service checked out everything Out told me brakes will need to be done in future brakes will need to be done in future More

I was there for a NYS Inspection (free because I had purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told th purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told that the “machine” was down, and I would have to come back the next day. I returned for the second appointment, gave Lauren my name (and noted that it was not the surname in the database) and phone number, and reminded her that I would be waiting in the assigned area. Two hours later, I was still there. Then my husband checked HIS text messages (he was home, 20 miles away), and there was one from the dealership which he then forwarded to me. As is typically the case, there were recommended repairs totaling hundreds of dollars which I declined, but the car had passed inspection. I went to Lauren and complained why I had not been found in the waiting area or at least communicated with. She gave me “attitude” and said she would have the car brought around. I went back to the waiting area, waited another 10 minutes … still no car. I went to her desk and said I would wait there for my car. She went to the repair area to find my car, and after another wait, my car was finally brought around and she gave me the paperwork showing a passed inspection. More

Typical dealership with dark pressure undercurrents. Employees tense, frightened, unhappy. Service seems efficient with all the bells and whistles. Absolutely loath buying process, especially with fin Employees tense, frightened, unhappy. Service seems efficient with all the bells and whistles. Absolutely loath buying process, especially with finance/service person. You certainly got your pound of flesh out of me. But, it is a Toyota and I expect that it will get to 2000K miles when my service contract expires. More

Kurt was a wonderful and knowledgeable car dealer at DCH. Very friendly and able to answer all of my questions. Very friendly and able to answer all of my questions. More

Courteous, easy explanations. Clean waiting area. All the staff encountered was very pleasant. Thank you. Clean waiting area. All the staff encountered was very pleasant. Thank you. More