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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,334 Reviews

4,334 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 29, 2022

Quality work and honest diagnosis with no surprises. Highly recommended even though price is a bit high. You get what you pay for. More

by malelee21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Dec 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 29, 2022

Very good service. Sales staff helpful. A bit slow in the registration process, waiting 3 months for my plates! More

by lioncub7_7@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the feedback regarding your recent experience with us. If we can assist you further please contact us at (845) 288-0892.

December 29, 2022

I took my 2007 Toyota Highlander to DCH for inspection and an oil change. Everyone was very nice and seemed knowledgeable. Little to my chagrin, an hour after I left, my check engine and VCS dashboard li More

by rbgaunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabrina. , Romaine Newby
Dec 30, 2022 -

DCH Wappingers Falls Toyota responded

Hello, Please let me start by saying I never respond like this. You're accusing yourself something that's impossible. recognizing that you're not a technician, however some simple research would show doing it all change has nothing to do with an oxygen sensor that's not changing its readings. you were speaking with our assistance service manager who was also our customer relations manager. this is the same person who happened to help you with the service work in the first place. Our reputation is too important to trick or manipulate people into doing additional work. If fact, we're booked up for 2 weeks because we can't get to the work that we currently have. So why would we be sabotaging vehicles looking for more. I get that you're frustrated but this review is completely unjust. furthermore, your pricing for oxygen sensors are for parts only an aftermarket. Try contacting another Toyota dealership to test our validity. if you would like the opportunity to speak to me I'm available at 845-296-4261 Ben Carlson Fixed Operations Manager

December 29, 2022

Good Job Good Services They notice if you need anything Remind you appointments Very nice Job More

by browncoffee719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Dec 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 29, 2022

Excellent service by all staff and mechanic. Ordered parts and came in on time as promised More

by AMAZON3394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Dec 30, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 28, 2022

Very professional in the purchase of my Toyota. In the video of my car it was very useful for the diagnosis and always explained the service and the guarantee. I will recommend it to family and More

by Lexipopag2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 28, 2022

I traded in my 2017 Toyota Sienna and received a fare price from it the sale Rep Joseph Degroodt he did an excelent job answering all my question and concerns regarding the car and guided me through the More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Jose! We're so happy Joseph could assist you and make your experience a memorable one. We truly appreciate your kind words and hope to see you again soon!

December 27, 2022

Very easy to drop off the car for service and wait for the car. Nice service people More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 27, 2022

Joshua was amazing to work with. He was very knowledgeable and was patient and reassuring. He exceeded my expectations on helping me find a new car for the best possible deal. I high More

by Daijabullard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know Joshua could assist you and provide you with great service. We look forward to working with you again in the future!

December 24, 2022

Normally exceptional service but this time the check engine light was missed and code not checked,. Was corrected the next day. Longer wait time than normal about 2.5 hours. Very busy day. I still wi More

by QPMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 28, 2022 -

DCH Wappingers Falls Toyota responded

Hello QPMAC, I’m sorry to hear about your experience with us. Please contact me at your earliest convenience so I may learn more about what happened. I can be reached directly at 845-296-4261 Thank you, Ben Carlson Fixed Operations Manager

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