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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,634 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,634 reviews

June 22, 2024

This was my first purchase from Wappingers Falls Toyota but it won’t be my last More

by jksmit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for choosing Wappingers Falls Toyota! We look forward to helping you again with any future needs.

June 21, 2024

Why do you schedule everyone for 9:00 a. m.? And then when my vehicle is done 2 hours later, there is no line up of vehicles to be worked on? More

by BUTTERFLYWOMAN27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 21, 2024

Very pleasant atmosphere as you are received special accolades to Lauren Fusaro for excellent service More

by joetarcinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren fusaro
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the pleasant atmosphere and received excellent service from Lauren Fusaro. We appreciate your kind words and will be sure to pass along your accolades to Lauren. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

June 20, 2024

did not complete yellow head lights had to buff myself and half a tank of gas is cheap they made plenty of profit More

by WTE52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Goldberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Heimink
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Loosmane Dessources
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 20, 2024

Easy to locate. Plenty of parking. Building well labeled where to go to service advisor . Waiting area was comfortable and had nice showroom. More

by Wardwood67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hayes.
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We're pleased to hear that you found our location easy to find, with ample parking and clear signage. We're also glad you enjoyed our comfortable waiting area and showroom. We look forward to serving you again!

June 20, 2024

We had both our Toyota's serviced in May. We dropped cars off the night before.The 2021 was finished a head of schedule.The 2017 was there took longer than the time I was told it would be don More

by CHOWBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're glad to hear your 2021 Toyota was finished ahead of schedule, but we apologize for the delay with your 2017 Toyota. We appreciate your patience and will strive to improve our timing. Thank you for choosing us for your service needs!

June 19, 2024

It was a streamlined process with comfortable waiting room and helpful reps, the only drawback is it took almost 3 hours to complete. More

by ndsvivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that you found our waiting room comfortable and our representatives helpful during your visit. We understand that the wait time of nearly 3 hours was longer than expected, and we apologize for any inconvenience caused. Your feedback helps us improve, and we'll work on optimizing our processes to better serve you in the future. If there's anything else we can do for you, please let us know.

June 19, 2024

I had an appointment for a tire rotation & asked about a piece in my trunk that moved & was sharp if it could be fixed. It took 2.5 hrs & I was given an estimate of over $930.00 to order a new piece to fix More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Fusaro service
Jun 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 18, 2024

I bring my Prius here for service regularly. They are outrous, honest and. dependable. Also, generally, they are pretty quick with tire changes, oil changes, etc... I recommend them. More

by gtflygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know any names
Jun 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and recommendation! We're thrilled to hear that you find our service honest, dependable, and efficient. We look forward to continuing to take care of your Prius.

June 18, 2024

Very professional and courteous. Also do not push unneeded things on you. I am quite comfortable that I am getting quality care. More

by SALTROTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you appreciate our professional and courteous service. Providing quality care without unnecessary upselling is our priority. We look forward to continuing to serve you!

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