DCH Wappingers Falls Toyota

excellent customer service we needed a car urgently. They took care of everything as quickly as possible. Within four days we had our car thank you. They took care of everything as quickly as possible. Within four days we had our car thank you. More

My service team was fine. The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I had several new car issues that were dismissed. Rather than calling me to state that they couldn’t replicate an issue perhaps a phone call to the client would have assisted. After a rain storm, I still have windows that clunk when I put them down blamed on a dirty window but I sure hope you didn’t sell me a dirty brand new car … the clunk has been happening since I brought the car home. Your web site is not user friendly and actually dropped my first appointment. Luckily I wondered why I hadn’t received a reminder and there was nothing on my app account so I called to find out why my car service was not on the schedule This required an additional 5 weeks wait till I could schedule another. The issues I had discussed or emailed messages to a service rep never showed up on the reminder emails until three days before my appointment when I called again in frustration. And when I arrived for my appointment … the various issues had disappeared again. My appointment never showed up on my Toyota app. More

Mathew Rivera is awesome. Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I c Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I called to schedule an appt. with Mathew she said he was on vacation...when I inquired as to when he would be returning she was abrupt and said she didn't know...must have been a bad day for her. More

Not much interest in checking my car in. First ignored, then helped reluctantly. Others in area paid no attention either. First ignored, then helped reluctantly. Others in area paid no attention either. More

Very professional writer. .. He took the time to explain the service needed He also went over future services required.. .. He took the time to explain the service needed He also went over future services required.. More

Service was good, but they couldn't help me with a display problem. fortunately, I spoke with my sales rep and HE helped me! display problem. fortunately, I spoke with my sales rep and HE helped me! More

They have great cars for a decent price. Come here if you're looking for something new. Come here if you're looking for something new. More

What a great experience I would recommend D c H wappingers Toyota like family did for me Joshua John’s was a pleasure to work with noB S just a straightforward sales person to work with thank you wappingers Toyota like family did for me Joshua John’s was a pleasure to work with noB S just a straightforward sales person to work with thank you More

Joshua was incredibly helpful throughout the whole car buying process. From helping figure out exactly what I wanted to communicating about the availability of cars and finally the day we picked up he pat buying process. From helping figure out exactly what I wanted to communicating about the availability of cars and finally the day we picked up he patiently walked me through everything I need to know about my new RAV4. Best car buying experience I’ve ever had and I feel lucky we randomly got assigned to Joshua when I made a web inquiry about a Rav 4 hybrid More

Service rep was excellent, but …. Had to wait too long for service to be completed. You need to hire more technicians. Had to wait too long for service to be completed. You need to hire more technicians. More