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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,630 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,630 reviews

September 08, 2024

I was very unhappy about the way I was treated. I would not buy another car from them. I felt the salesman was less than honest with me. More

by JAMIELMRN
Recommend Dealer
No
Employees Worked With
Dan Sweeny
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Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 07, 2024

Very helpful staff and good customer service, but I was quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the More

by JACOB.ANDREW.ROSS
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy
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Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff helpful and our customer service to your liking. We apologize for any frustration regarding the quote and diagnostic fee. We strive to provide transparent pricing and value your input as we work to improve our services. If you have any further concerns or need assistance, please feel free to reach out directly.

September 07, 2024

Staff were amazing so kind so helpful and very nice environment they did good job. More

by JACKY_GUEVARA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear you found our staff kind and helpful, and that you enjoyed the environment. We appreciate your kind words and look forward to serving you again!

September 07, 2024

Loren (not sure I have name correct. ) service advisor pretty lady was great explained issues and price More

by lupster51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure sorry desk all the way to right by stairs
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Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

We’re so glad to hear that you received excellent service and that the issues and pricing were clearly explained. Your feedback is much appreciated, and we’re happy to know you had a positive experience. If you need anything else, feel free to reach out!

September 06, 2024

Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you More

by luxythania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We truly appreciate your support and will continue to strive for excellence in everything we do. If you ever need anything in the future, we're here to help!

September 06, 2024

Smooth transaction. Traded a vehicle in and that went well too. Enjoying our new RAV4 Hybrid Limited so far. More

by SUSAN35
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2024 -

DCH Wappingers Falls Toyota responded

It’s great to hear that your transaction and trade-in went smoothly! We’re glad you’re enjoying your new RAV4 Hybrid Limited. If you need any further assistance or have questions, don’t hesitate to reach out.

September 04, 2024

Excellent dealer to work with! The salesperson was attentive and knowledgeable. Everything was explained in detail and the transaction went smoothly. More

by nancyingersoll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic feedback! We’re thrilled to hear you had a great experience with our team. If you have any more questions or need assistance in the future, we’re here to help. Enjoy your new vehicle!

September 03, 2024

Our sales person Joe DeGroodt was the best! I have bought over five hours so far in my life time and he was the best one yet very informative and true knowledge of awesome aspects of buying a c More

by JANINE.SCAGLIONEPAREDES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you so much for your amazing feedback! We’re thrilled to hear that Joe and Kevin made your experience exceptional and efficient. Your recommendations and kind words mean a lot to us. We’re honored to have earned your vote and look forward to serving you again in the future!

September 03, 2024

Long wait - was told a certain time but ended up waiting an additional hour and 45 mins. More

by ERINELIZABETHRILEY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy was really nice.
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Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 03, 2024

Always the best service, Judy makes sure that everything is done and on time your the best More

by Mrbwor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that Judy’s service has consistently exceeded your expectations. We’ll make sure to pass along your compliments to her. We appreciate your support!

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