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1,191 Reviews of DCH Kay Honda - Service Center
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August 23, 2019
Maintenance I always follow through with scheduled maintenance suggested by the reading on my car. The staff is always friendly and helpful and gets me out in a t I always follow through with scheduled maintenance suggested by the reading on my car. The staff is always friendly and helpful and gets me out in a timely fashion. More
by Bill
Employees Worked With
Vincent Maurer
August 21, 2019
Others could not find the problems I have had a issue with a smell of antifreeze for over a year and was told it’s not a problem by many mechanics. But Joe took the time to listen to my I have had a issue with a smell of antifreeze for over a year and was told it’s not a problem by many mechanics. But Joe took the time to listen to my concerns and really wanted to find the issue like it was his personal car. Joe had a few different service people looking for the problems. They replaced the parts and it seems like it’s been resolved. Price was fair and had my car was given back to me same day. Would recommend the dealership and service department. Thanks Joe for all your help. More
by Jtazzy2002
Employees Worked With
August 20, 2019
SERVICE ALL OF YOUR CARS HERE This is the best service department around. I have used them for years on all of my vehicles. The service is top shelf and my cars never have issues a This is the best service department around. I have used them for years on all of my vehicles. The service is top shelf and my cars never have issues after, in fact they run better. More
by 100 % SERVICE DEPT
Employees Worked With
Other Employees :
Vincent Zerbo, Mike Lyttle, Ruben Arcila
August 19, 2019
Recall Repair I had a scheduled appointment at 9:45 am to have a recall on my car repaired. I dropped it off the night before with all of my information. They calle I had a scheduled appointment at 9:45 am to have a recall on my car repaired. I dropped it off the night before with all of my information. They called me at 8:30 am the next day to say my car was repaired and ready to pick up. It was done over an hour before my original appointment. Everyone was very friendly and helpful. More
by Meganjmb
Employees Worked With
Receptionist, sales clerk
August 18, 2019
Excellent Service Excellent service..didn’t take long.. Joe recommended when to come back for front brakes .. comfortable in waiting area .. every one is very professio Excellent service..didn’t take long.. Joe recommended when to come back for front brakes .. comfortable in waiting area .. every one is very professional including the cashier. More
by MBKrauss98
Employees Worked With
August 17, 2019
Horrible customer service and no customer loyalty. My mother leased a new 2016 civic in December of 2015. This is the second Honda my mother has leased from DCH Kay Honda. When the 3 year lease was up My mother leased a new 2016 civic in December of 2015. This is the second Honda my mother has leased from DCH Kay Honda. When the 3 year lease was up she only had 11,000 miles on the car so she extended the lease for a year. In May of 2019 the car had around 13,000 miles and when she turned on the A/C it blows out hot air. Honda knows about this issue for the 2016-2017 models. The dealership refused to do anything for her and told her that her car was out of warranty. Yesterday the car wouldn't start and says "check charge system". The car has 14,649 miles on it now. I Put a new battery in and still says the same thing and won't start. And once again it's another known issue with Honda and they won't issue a recall. The dealership simply tells you to **** off and that it's "not their problem". Between my mother, sister & I, we have 4 Honda's. The only one with NO issues is mine that I bought from a different dealership. The other 3 Honda's were purchased at DCH Kay Honda brand new and all have had issues and each one of their vehicles are less than 4 years old and have less than 25,000 miles. Apparently customer loyalty means nothing. More
by Joseph25
Employees Worked With
Unknown
August 17, 2019
Excellen5 service department I always feel confident that my vehicle will be serviced well. Work is done I n a timely manner, and I was not overcharged. Thank you! I always feel confident that my vehicle will be serviced well. Work is done I n a timely manner, and I was not overcharged. Thank you! More
by MBS
Employees Worked With
Other Employees :
Not sure of other names. Technician and person who scheduled my appointment. Thank you!
August 16, 2019
Service Thought Tiffany was Very friendly, and happy with quick service. I Would definitely recommend this dealership to anyone who wanted to have their Hond Thought Tiffany was Very friendly, and happy with quick service. I Would definitely recommend this dealership to anyone who wanted to have their Honda serviced. More
by Hondalover
Employees Worked With
August 12, 2019
Very customer friendly & attentive Throughout the many years of returning to DCH Kay Honda (Rt 36 Longbranch) for purchases, maintenance & Service I feel very appreciated & comfortable Throughout the many years of returning to DCH Kay Honda (Rt 36 Longbranch) for purchases, maintenance & Service I feel very appreciated & comfortable interacting with ALL employees.You see, great people skills are an asset! More
by Miss Jan
Employees Worked With
Amber Bonilla, Arnaud Kegbe
August 11, 2019
Mixup at first We didn't stop to register at Service. Waited and waited because not in system for service. I left waiting area and to Service with a "deer in the hea We didn't stop to register at Service. Waited and waited because not in system for service. I left waiting area and to Service with a "deer in the headlights" look I'm sure. Joe Budner came to our rescue and immediately got one of the mechanics. Car completed in 15 minutes. THANK YOU, JOE and the mechanic who responded (don't have his name). More
by maugy
Employees Worked With
