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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,191 Reviews

1,191 Reviews of DCH Kay Honda - Service Center

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July 23, 2021

From purchase to service extremely courteous and professional. No pressure from sales people and no pressure from service. Recommendations are made but not forced on you to purchase. More

by DePalma44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fernandez
Jul 23, 2021 -

DCH Kay Honda responded

This is great to hear back from you, it makes us happy to se that we could deliver a pressure-free experience during your visit. Stop by and see our team again for more great experiences!

July 23, 2021

This dealership is typically quite ready to work on my car whenever something pops up. Carl is my favorite service person--he always has a smile and goes out of his way to keep me informed. If he can fi More

by Cassie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

DCH Kay Honda responded

Hi Cassie, we truly appreciate your detailed review. It's wonderful to hear that Carl can always jump right into helping you out with your vehicle. We look forward to seeing you again!

July 22, 2021

Outstanding service experience. I have had my 2007 Accord serviced DCHKay Honda since I purchased it (new) from them. They quickly identify and repair the (infrequent) issues that I've experienced. J More

by res
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

DCH Kay Honda responded

We love to hear back from our returning happy customers. Your years of of business are greatly appreciated and we look forward to many more! Thank you very much and have a wonderful day!

July 22, 2021

An excellent service experience. Their service team answered all my questions and made me feel very comfortable. I could relax knowing that my car was being serviced correctly an they shared my interes More

by BILLMQHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Wall
Jul 23, 2021 -

DCH Kay Honda responded

We're happy to see you were comfortable and relaxed during your visit with us. Being able to get you in and out quickly, and efficiently is something our team always strives for. Thank you for sharing your thoughts with us!

July 20, 2021

Scott Weinling is an exceptional Sales Agent and the transaction was the easiest and lease stressful of any auto deal I've ever made. Thanks a Million! More

by mesweeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wendling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

mesweeney responded

Exceptional auto experience for a quality vehicle I trust. Love this CR-V. Smooth, smart & safe.

July 18, 2021

Had many problems with my 4 month old Civic with 1500 mileage. I was towed to Honda Lakewood only place they tow to. I wanted o be towed to where I bought my car — DCK Honda because I trusted them. The n More

by divatysen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fernandez
Jul 19, 2021 -

DCH Kay Honda responded

It's our pleasure to have been able to get you your car back quickly and easily. We're glad that Andrew could help you get back on the road and ready for your next journey. We hope to continue being your dealership of choice and we look forward to seeing you again at DCH Kay Honda!

Jul 19, 2021 -

divatysen responded

My email is divatysen@aol.com Theresa Recca 3 Cromwell Lane Jackson NJ

July 16, 2021

I was disappointed that I had to call after a couple of weeks to see if the parts to repair my car were in. This is my second car purchased from this dealship since 2011 and my first complaint. More

by stngjam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russell Wall
Jul 16, 2021 -

DCH Kay Honda responded

We're sorry to hear that you were unsatisfied with your last interaction with our team. We are happy to see that you continue to choose us at DCH Kay Honda. We truly appreciate your business for the last decade and look forward to continuing business with you.

July 16, 2021

Rude and obnoxious service reps and manager. There is no way they should be rated this highly. Avoid at all costs! Had Honda Odyssey serviced. Terrible would be a step up from the service received. If I cou More

by not a happy customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Budner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manger acts like a question is a bother. Do not go here!, Andrew Fernandez, Russell Wall
July 16, 2021

I had pin striping done on my 2018 CRV at Kay Honda when it was 1 year old in 2019. After 2 years the pin striping looked like it shrunk and was flaking and falling apart. I didn’t think the dealer was goin More

by 2018 CRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Brodbeck , Andrew Fernandez
Jul 16, 2021 -

DCH Kay Honda responded

This is great feedback to share with us, we love hearing that we could exceed your expectations. We're happy to that Max could get back to you quickly and get you set up for new pin striping. Thank you for continuing to choose the team at DCH Kay Honda!

July 15, 2021

Dealership service personnel very courteous and knowledgeable of problems and how to fix them. Waiting room very clean and spacious. Repairs explained thoroughly. Paying bill went quickly. More

by Nwilley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

DCH Kay Honda responded

Thank you for leaving this kind review, we appreciate you taking the time to share your experience with us. A quick and easy experience is what we strive to deliver to all of our customers. We hope to see you again soon!

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