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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,361 Reviews

1,361 Reviews of DCH Kay Honda - Service Center

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July 09, 2025

Casy was helpful and professional in helping me with a repair. She spoke with her manager regarding a warranty issue and she was able to take care of me. More

by Mike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Jul 09, 2025 -

DCH Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

July 09, 2025

Had my car serviced 7/7/25. Macey Mcallister was my service advisor. It was a very busy day but Macey got me out in 2 hrs, not bad. This was my first time with Macey. I she's th More

by chipo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macey Mcallister
Jul 09, 2025 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Kallok Service Director

July 09, 2025

Tiffany was great as usually. Answered all my question and concerns. Best of all, the car was finished before it was promised. More

by Dmack4473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

DCH Kay Honda responded

Thanks for sharing about your experience with DCH Kay Honda. We appreciate your business and hope to see you again soon! Ken Kallok Service Director

July 09, 2025

Very easy and excellent service with my extended warranty I would highly recommend .Justin was very helpful More

by DHV815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

DCH Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ken Kallok Service Director

July 09, 2025

First visit I waited 3 hrs to find out that the part had to be ordered. Then I was told your marching pu my new car alignment is off. The 2nd time I went to get the rearview mirror replaced for a 2nd time. More

by Meredith.krausse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Furslew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

DCH Kay Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ken Kallok Service Director

July 08, 2025

I am very happy taking my car to Honda. I also enjoy the quiet time there as im always so busy. They have coffee, tea and snacks if youre going to be there a while. They explain everything More

by Cynthiabrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Clifton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calaise Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

DCH Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

July 07, 2025

It was great I had a time of my life the people the are great Tiffany Is The Best More

by blackasbury9120
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Jul 07, 2025 -

DCH Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

July 07, 2025

They've improved greatly on wait time. Cut back from a 2 hour wait, to a one hour wait More

by iworles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

DCH Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

July 07, 2025

1st time waited 3 hrs and left with no rearview mirror which isn't legal to drive like that. They had to order the part I should have been given a rental car More

by Meredith.krausse
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Jul 10, 2025 -

DCH Kay Honda responded

Providing a positive experience is our top priority, Meredith, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ken Kallok Service Director

July 06, 2025

Everyone at DCH Kay Honda had always been accommodating, patient and realiable. Always been happy with the service they provide. They let you know the cost first and keep you posted on the activity of the v More

by smgarces1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nader Awad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

DCH Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Kallok Service Director

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