DCH Kay Honda - Service Center

Justin was pleasant and managed my service visit efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that service done at my last visit to DCH Kay Honda. It may have just been an oversight, which is understandable, but it causes me to pause and wonder how these service recommendations are formulated. I appreciate that Justin did not pressure me to have other services done, but made me aware of things that may need attention in the future. Overall, I have a positive view of DCH Kay Honda, both on the sales and the service side of the business. My only concerns are related to your service center pricing model. My car was due for a brake fluid exchange (after 3 years) and I asked Justin if DCH Kay Honda could match a Goodyear $99 promotion for this service. He told me a brake fluid exchange at DCH Kay Honda is $189 (!) and he would not be able to discount the service by that much. Although I would have preferred to have the work done at DCH Kay Honda, for the *significant* difference in price, I had it done at Goodyear. Also, I needed to have a flat tire patched, due to an embedded screw in the treads. DCH Kay Honda wanted $59 (!) to repair the tire; Goodyear did it for $30. Finally, I *really* dislike the $9.99 charge that is added to every work order, purportedly for “shop supplies” and previously, during the pandemic, for “safety materials”. Considering *none* of my car’s fluids were topped off as part of the services and I was charged separately for an oil filter crush washer, I consider this fee to be bogus and just another profit center for the dealership. Although this type of deceptive practice is rampant in the auto service industry, at least in NJ, it certainly isn’t enhancing your reputation. Please consider advertising the fully loaded price of your services to include incidentals (formerly known as overhead). More

Thanks god all the syaf givr me a good care over my break down couple werks ago, thanls a lot guy down couple werks ago, thanls a lot guy More

I went to get my car serviced a few days ago. Mickey was really helpful and helped me understand what services my car needed and explained them without even needing me to ask. Give the guy a rais Mickey was really helpful and helped me understand what services my car needed and explained them without even needing me to ask. Give the guy a raise. Thanks More

I'm very satisfied with the work that was done on my husband's car. Thank you! husband's car. Thank you! More

I trust no one with my car. I’m happy with the services, and will continue to use them. I’m happy with the services, and will continue to use them. More

Much quicker job than I had expected. Justin is extremely thorough, updating throughout your stay as to what is currently being done, what the next steps are, and what my options are. I r Justin is extremely thorough, updating throughout your stay as to what is currently being done, what the next steps are, and what my options are. I really want to give a shout out to Justin, every time I go to Honda he really upgrades the experience. More

I am so thankful for the the prompt and efficient service I received. And the customer service, especially the kindness, is everything to me. Thank you! I received. And the customer service, especially the kindness, is everything to me. Thank you! More

Very trustable dealership their service department is dependable. I won’t take my car anywhere else! dependable. I won’t take my car anywhere else! More

Completed the work in a professional fashion. Took a bit longer than expected but waiting room isnt too bad Took a bit longer than expected but waiting room isnt too bad More

Very Nice And Pleasant Ppl Love them Ai Dch Honda Dealer in Eatontown,nj they are the best ever‼️‼️‼️‼️ in Eatontown,nj they are the best ever‼️‼️‼️‼️ More