DCH Kay Honda - Service Center

Great Experience I dropped my car off for an oil change and the service team was very thorough with letting me know the status of my vehicle. They also let me know of I dropped my car off for an oil change and the service team was very thorough with letting me know the status of my vehicle. They also let me know of some recommendations upon my next visit. I will definitely be going back to DCH Kay Honda in Eatontown! More

Not what I expected from Kay Honda This was sent the day after my service, via e-mail but I did not receive a response. It was sent to the attention of Ken Kallok, not sure if he ever This was sent the day after my service, via e-mail but I did not receive a response. It was sent to the attention of Ken Kallok, not sure if he ever received it. I'd like to take a few minutes to express my disappointment in the service provided me yesterday. It was not the Service Advisor Amber, who tried her best to accommodate me. It was not the timely service your technicians provided in turning my car around for the recall. But it was the condition, of the loaner car you provided. It was way beneath what I've known Honda standards to be and what I would expect from DCH Kay Honda. I realize you have a contract with Hertz, but I believe that its Honda's responsibility to see that Hertz lives up to your and your customers expectations of service that Honda is so well known for. I've attached pictures of the condition of the car, please look closely. And as I hope you may know by now, the car had to be parked because the engine light went on. Totally unacceptable. More

Car Serviced Carl Brodbeck was extremely helpful, early morning on January 15, 2019. It was very busy, yet, he was patient in hearing out the issues with my car an Carl Brodbeck was extremely helpful, early morning on January 15, 2019. It was very busy, yet, he was patient in hearing out the issues with my car and got me in and out in a timely manner. I would absolutely recommend dealing with this service center in the future. Very professional. Thank you! More

Excellent service, deals and staff! I would recommend this dealership to anyone who asks about buying or leasing a car. The staff was very knowledgeable and courteous. I received a gre I would recommend this dealership to anyone who asks about buying or leasing a car. The staff was very knowledgeable and courteous. I received a great lease offer that I just couldn't refuse! More

Great experience I bought my car from dch Kay Honda and I needed some help pairing my phone. When I got to Honda my sales person was off for the day, but Carlos jumpe I bought my car from dch Kay Honda and I needed some help pairing my phone. When I got to Honda my sales person was off for the day, but Carlos jumped right up and offered to help me reconnect it. It’s not everyday a sales person will help a customer that wasn’t even theirs. Everyone at this dealership is all around very helpful. More

Top Rate Service Department that Cares As a long time Honda and Acura owner and loyal DCH Family customer I should not be surprised by the level of service, professionalism, knowledge, care As a long time Honda and Acura owner and loyal DCH Family customer I should not be surprised by the level of service, professionalism, knowledge, care and hospitality that I received this past week while having my NSX serviced, but once again I am impressed and compelled to submit this review. It all starts from the moment you enter a dealership and you can't ask to be welcomed by anyone better than Carolyn who is always happy, friendly and a pleasure to speak with. I was then greeted by Service Director, Ken Kallok, who continues to impress me each time I see him. In my opinion Ken possesses all the right skills necessary to lead a top notch service department. He provides sound advice, always takes the time to understand and explain things, is responsive and genuinely cares about his customers and truly loves what he does. Ken has great people in his office like Darlene Kramer, who are very helpful and dedicated. Which then leads me to the master Honda Technician, Anthony Panza, who worked on my 91 NSX. Granted, Acura is Honda, but due to the age and further complexities and nuances of this vehicle, it has to be serviced by the right person and at the right dealership. Both were spot on. I believe Anthony is one of the best Honda technicians in the state and there hasn't been an issue with any of my Honda's or Acura's that Anthony or the rest of the DCH Service and Parts Department have been unable to address and/or resolve. All the Technicians working for Ken are excellent and you could not go wrong with whoever was assigned to work on your vehicle. While there, I also spoke with General Sales Manager, Ruben Arcila, who I conveyed my appreciation to and thanks for all they continue to do with regard to providing the best Honda ownership experience. Much like Ken, he directed all the thanks to his people and for being fortunate to have such a capable team. While I don't disagree with Ken or Ruben I think it all starts at the top and with individuals like them leading by example it makes for a winning product. If you have a Honda (or Acura) in the area and are looking for the right dealership for service, I would look no further than DCH Kay Honda. More

Superior Parts & Service Experience Recently, I had an absolutely wonderful dealership experience when I brought my 2013 Honda Accord Sport in for service and a remote key issue at Kay H Recently, I had an absolutely wonderful dealership experience when I brought my 2013 Honda Accord Sport in for service and a remote key issue at Kay Honda. Initially, I visited Jason Woods within the parts department to see if I could troubleshoot and obtain the parts needed to fix my issue without having to get it serviced in an attempt to save money. Jason was courteous, very knowledgeable, and very patient as he spent a considerable amount of time trying to help me fix my issues. Once it was determined that I needed specialty service equipment to complete the repair, he continued to go above and beyond the call of duty and accompanied me to service to help explain what was going on with my vehicle and ensured the positive experience continued with the Service Department. I am typically not a “dealership” kind of guy. However, my recent experience with the Service Department and more specifically, Jason Woods in the Parts Department, has won my business, hands down. Where I previously avoided dealerships at all costs, I will certainly be returning in the future and sharing my experience with other local Honda owners. Well done and thank you! More

Excellent experience Recently had an unexpected breakdown over a weekend. Needed a new alternator and battery. Called on Monday expecting to hear bad news and a large bill Recently had an unexpected breakdown over a weekend. Needed a new alternator and battery. Called on Monday expecting to hear bad news and a large bill. I was excited to hear the exact opposite. Parts were in stock. Great pricing and I was driving again that evening. Couldn't ask for better service. Thanks Jay and Ken! More

Great Service Joe . Does a great job of making sure everything is checked out on your car .always give a detailed report .and service is fast and good Thanks Joe fo Joe . Does a great job of making sure everything is checked out on your car .always give a detailed report .and service is fast and good Thanks Joe for all your help More

SEE JOE BUDNER FOR EXCELLENT SERVICE! I am writing to commend Joe Budner for his professionalism, thorough knowledge of Honda services and products and pleasant personality. If I could hi I am writing to commend Joe Budner for his professionalism, thorough knowledge of Honda services and products and pleasant personality. If I could him more stars, I would!! When my car is in need of additional service, Joe takes the time to explain exactly what is required to keep it running and in great shape. I value his honesty. If an emergency ever arose with my car, I know I could always call Joe and he would help me. Joe is a very valuable asset, motivated and a loyal DCH Kay Honda employee and should be given the appropriate recognition due him. Kudos to Joe!!!:) More