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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,191 Reviews
Call Service Center (866) 906-6238

1,191 Reviews of DCH Kay Honda - Service Center

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May 03, 2024

Efficient service and pleasant experiencing waiting at the Honda center. Willing to experience once again in the future. More

by Jon-Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

DCH Kay Honda responded

Jon-Paul, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Kallok Service Director

May 03, 2024

Pleasant demeanor of staff. Kept informed and work done accurately. Cleaned inside of car thank you More

by hemberger3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maricela Oliveras
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May 05, 2024 -

DCH Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Kay Honda to be a positive one. Please don't hesitate to reach out if you need anything else. Ken Kallok Service Director

May 02, 2024

Did a great job working with me on various service items, especially given I had some complicated schedule items that came up More

by skip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

DCH Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Kallok Service Director

May 02, 2024

Didn’t know I have free oil change package and was going to get charged had to redo bill More

by thomastheengine0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry about the mix-up. We look forward to working with you again! Ken Kallok Service Director

May 02, 2024

This service center is excellent with all great individuals working to make your experience great. More

by Nk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maricela Oliveras
Report | Print
May 02, 2024 -

DCH Kay Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Kay Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Kallok Service Director

May 02, 2024

My service representative Mickey was friendly and knowledgeable. Always a pleasure coming to K Honda. One suggestion though - recliner chairs in the waiting area for your customers would be wonderfu More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

DCH Kay Honda responded

Thank you, Laura, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Ken Kallok Service Director

May 02, 2024

Tested and found the source of the problem pretty quickly and were able to resolve it. More

by STACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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May 02, 2024 -

DCH Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

May 02, 2024

I had the filter changed 3 months prior to this appointment, yet it was recommended that I change the filter. The technician based his recommendation on mileage of car, not the condition of the fil More

by kathiscamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Budner
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

DCH Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Kallok Service Director

May 02, 2024

I am pleasantly satisfied with service that DCH Honda has provided for me and my family over the last decade! More

by NOMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

DCH Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

May 02, 2024

Been a customer at DCH KAY HONDA since 1997. My visits always a pleasant experience when Mickey Hughes is my service manager. Always request Mickey who is always a top professional and makes me More

by VINNYVERRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

DCH Kay Honda responded

Vinny, we are very happy to hear that Mickey provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

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