DARCARS Ford

Quick Service I was able to have my car back at the promised time. I was informed about the status of my service as the service proceeded. I was able to have my car back at the promised time. I was informed about the status of my service as the service proceeded. More

Happy Customer Gloria Bekoe, I'll give 5 star to Darcars Ford for their attentiveness during the purchase of my car (Ford Expedition) I'll give 10 star to the sales rep. Samuella I'll give 5 star to Darcars Ford for their attentiveness during the purchase of my car (Ford Expedition) I'll give 10 star to the sales rep. Samuella Bette, She was very patience with me, I had so many questions and she was so patient to answer all of my concerns, she definitely put me at ease More

Tires Very good customer service. I don't mind waiting for my car. They take very good care of you. I had an emergency and I did not have an appointment but Very good customer service. I don't mind waiting for my car. They take very good care of you. I had an emergency and I did not have an appointment but they told me to come in. More

Great customer service and friendly associates John and his service people are great to work with. They take the extra time to get to know their customers. They are very friendly and knowledgeable. John and his service people are great to work with. They take the extra time to get to know their customers. They are very friendly and knowledgeable. Also Karl Caton, Marcel Greene and Marcus are friendly as well as a good salesman, finance guy, and manager. More

Beware the wheel locks Mr. Mancillo did an excellent job of overseeing the servicing of this vehicle. The job was done with this dealership's customary high competence. On Mr. Mancillo did an excellent job of overseeing the servicing of this vehicle. The job was done with this dealership's customary high competence. One problem: This is my third service visit since buying the vehicle last year, but it was the first time that I learned that lug-nut locks were on each wheel. Apparently, on previous visits, the technicians simply used the in-house master key to unlock and rotate the wheels. On this visit, the wheel rotation was impossible, because the in-house master key was broken, and I did not have my key along. My key to the wheel locks has been sitting in my basement since I bought the car, because I did not think I needed it. This lack of a key might have been disastrous if I had a flat tire on any of my trips, including trips hundreds of miles from home, b/c I would not have been able to change the tire. This was brought home to me on the way home when I picked up a screw on the road that punctured one of my tires. I took it in to a repair shop to fix the punctured tire, but the shop could not fix the tire without the key. Last night, I located the key in the basement. This morning, I pumped up my tire with my emergency air pump, and then I drove to the repair shop, which fixed the tire. The shop also removed all of the wheel locks, so this problem will not recur. Moral of the story: When you install wheel locks on a vehicle, you need to tell your customers about them, so these people are prepared for the complications. More

Always Wonderful Service The number one reason we love coming to get the car serviced is John! He is always personable, explains thoroughly what needs to be done and provides The number one reason we love coming to get the car serviced is John! He is always personable, explains thoroughly what needs to be done and provides quality service! Kia is lucky to have him! More

prompt and friendly Great crew very friendly people, the new waiting room was very cozy. The show run is next to the waiting room, so I didn't have to travel far. Great crew very friendly people, the new waiting room was very cozy. The show run is next to the waiting room, so I didn't have to travel far. More

Service It was my second time at Dacar Lanham. Satisfied with the service. I don’t remember the names of the others people, but overall they were pleasant to It was my second time at Dacar Lanham. Satisfied with the service. I don’t remember the names of the others people, but overall they were pleasant to deal with. More

Top Notch Service. Period. A complete 180 from my first experience with the service department; albeit, to be fair, they were in transition and were working out the kinks. They A complete 180 from my first experience with the service department; albeit, to be fair, they were in transition and were working out the kinks. They have much-improved since. Professionalism on point, courteous as all get-out, and more importantly, the car was serviced and I'm good to go on the road until my next service. Refreshments and snacks made it even betta. Satisfied. More

Long time customer I have been a customer at Lanham Kia for over twenty years and I have purchased one Ford and three Kias for myself and family. and I still keep comin I have been a customer at Lanham Kia for over twenty years and I have purchased one Ford and three Kias for myself and family. and I still keep coming back. I trust the employees and feel comfortable with their evaluations of my problems. More