DARCARS Ford

Got to be there!! My KIA service professionals are the “bomb”!!..... From entry to exit, they never disappoint with they’re kindness, attentiveness, making sure that a My KIA service professionals are the “bomb”!!..... From entry to exit, they never disappoint with they’re kindness, attentiveness, making sure that all of your concerns are addressed. Efficient Courteous ... family😉😉😉 More

Top Notch I was in for diagnostics and service on my 2013 Kia Sorento on 9/17-9/18. My caretaker, I believe, was Jasmine. She kept me informed of the service s I was in for diagnostics and service on my 2013 Kia Sorento on 9/17-9/18. My caretaker, I believe, was Jasmine. She kept me informed of the service status by phone. On the premises, everyone at the service desk was attentive and pleasant. The shuttle driver was professional and calmly pleasant. When I called DARCARS, the main receptionist was efficient and courteous. Onsite at the service desk, the entire team worked well together and handled their work and interactions cheerfully and with clear communications and patient demeanor to the customers. Way to go DARCARS Kia of Lanham! More

Great Deal and Professionalism! This is probably hands down my favorite place in Lanham! SAMUELLA is the best hand cars saleswomen in the world. She kept it real and encouraged me to This is probably hands down my favorite place in Lanham! SAMUELLA is the best hand cars saleswomen in the world. She kept it real and encouraged me to pick the right Suitable car for me and my baby. Although I was a bit skeptical of purchasing my first car, she was supportive and patient with my decision. I just purchased a 2017 Ford Fusion SE and I’m already in love with my car & features included. My dream Car! Also, Booker, Marcel and Gary are wonderful people that made the process even much easier. Everyone was friendly, kind and made me feel comfortable. Please, Please if you are looking for a reliable car and want professional people around making a decision go to Lanham Darcars dealership! They will take great care of you. More

Great Customer Service My experience was amazing from the time I pulled in until the time I pulled out. They kept me up to date and informed about the progress of my car. Ev My experience was amazing from the time I pulled in until the time I pulled out. They kept me up to date and informed about the progress of my car. Everyone was so polite and I did not mind sitting and waiting for my car to be serviced. More

Quick Service I was able to have my car back at the promised time. I was informed about the status of my service as the service proceeded. I was able to have my car back at the promised time. I was informed about the status of my service as the service proceeded. More

Happy Customer Gloria Bekoe, I'll give 5 star to Darcars Ford for their attentiveness during the purchase of my car (Ford Expedition) I'll give 10 star to the sales rep. Samuella I'll give 5 star to Darcars Ford for their attentiveness during the purchase of my car (Ford Expedition) I'll give 10 star to the sales rep. Samuella Bette, She was very patience with me, I had so many questions and she was so patient to answer all of my concerns, she definitely put me at ease More

Tires Very good customer service. I don't mind waiting for my car. They take very good care of you. I had an emergency and I did not have an appointment but Very good customer service. I don't mind waiting for my car. They take very good care of you. I had an emergency and I did not have an appointment but they told me to come in. More

Great customer service and friendly associates John and his service people are great to work with. They take the extra time to get to know their customers. They are very friendly and knowledgeable. John and his service people are great to work with. They take the extra time to get to know their customers. They are very friendly and knowledgeable. Also Karl Caton, Marcel Greene and Marcus are friendly as well as a good salesman, finance guy, and manager. More

Beware the wheel locks Mr. Mancillo did an excellent job of overseeing the servicing of this vehicle. The job was done with this dealership's customary high competence. On Mr. Mancillo did an excellent job of overseeing the servicing of this vehicle. The job was done with this dealership's customary high competence. One problem: This is my third service visit since buying the vehicle last year, but it was the first time that I learned that lug-nut locks were on each wheel. Apparently, on previous visits, the technicians simply used the in-house master key to unlock and rotate the wheels. On this visit, the wheel rotation was impossible, because the in-house master key was broken, and I did not have my key along. My key to the wheel locks has been sitting in my basement since I bought the car, because I did not think I needed it. This lack of a key might have been disastrous if I had a flat tire on any of my trips, including trips hundreds of miles from home, b/c I would not have been able to change the tire. This was brought home to me on the way home when I picked up a screw on the road that punctured one of my tires. I took it in to a repair shop to fix the punctured tire, but the shop could not fix the tire without the key. Last night, I located the key in the basement. This morning, I pumped up my tire with my emergency air pump, and then I drove to the repair shop, which fixed the tire. The shop also removed all of the wheel locks, so this problem will not recur. Moral of the story: When you install wheel locks on a vehicle, you need to tell your customers about them, so these people are prepared for the complications. More

Always Wonderful Service The number one reason we love coming to get the car serviced is John! He is always personable, explains thoroughly what needs to be done and provides The number one reason we love coming to get the car serviced is John! He is always personable, explains thoroughly what needs to be done and provides quality service! Kia is lucky to have him! More