DARCARS Ford

Emergency Situation I had an emergency situation with my engine light was on. I asked for a Supervisor because of the situation. Sam was a great help and comfort to my c I had an emergency situation with my engine light was on. I asked for a Supervisor because of the situation. Sam was a great help and comfort to my concerns. He worked with me and assured me of support and help throughout the process. He even helped with Kia Roadside Assistance and my Warranty. Jelani Woodson took over and provided excellent service and explained information that gave me information in understanding the Kia Manual. Excellent professional, courteous, and caring service. Top Notch Kia Service Dept. More

Bad purchase Bought a 2015 Ford mustang that a week into owning it, had a head light fail, noise in the wheel bearing. Which they couldn't figure out, the sales pe Bought a 2015 Ford mustang that a week into owning it, had a head light fail, noise in the wheel bearing. Which they couldn't figure out, the sales person never reviewed accident report, I found out a little too late that it had been damaged by previous owner. When I brought the vehicle to get it checked, sales person got an attitude because I explained what was happening. Is a terrible place to purchase, avoid it. Please, there are so many dealers out there. save yourself headaches and your money. More

No Customer Contact Dropped my F250 truck off on Thursday to get oil change and tires rotated and have the brakes checked. They called to say my calipers and brake lines Dropped my F250 truck off on Thursday to get oil change and tires rotated and have the brakes checked. They called to say my calipers and brake lines were bad and they needed to order the parts. Said they should be in Friday or Saturday. It's not Monday and they have no idea when they will get the parts. They blame it on the holidays. I blame it on "we don't really care and we don't know how to manage a customer's expectations". This used to be a very good service center, but after 10 years with them, I'm looking for a new service center. More

Kia Service Center I have never received bad service from this service department. I have been coming here since 2006. The service employees are always on top of things I have never received bad service from this service department. I have been coming here since 2006. The service employees are always on top of things. I enjoy coming there. I will not go anywhere else. I want to say a special "Thank you" to John, the Kia service manager. More

Great customer service! We really appreciate Wanda going the extra mile to help us get our vehicle back. They could have waited for the tires to come in but Wanda realized o We really appreciate Wanda going the extra mile to help us get our vehicle back. They could have waited for the tires to come in but Wanda realized our need to get our vehicle back from service and placed comparable tires on our truck. She also came and picked me up to pick up the vehicle and was professional and quickly completed the transaction. Thank you for calling to give us an update on our vehicle and the timeline for the service. More

Excellent Service From day one to my visit on yesterday, the service provided to me at the KIA Service Department has been nothing short of excellent. The personnel ha From day one to my visit on yesterday, the service provided to me at the KIA Service Department has been nothing short of excellent. The personnel have been extremely kind and knowledgeable and always provide service with a smile. I believe the young man who assisted me was Carlos, and everything was done with professionalism. I would not hesitate to come back one more time. Sincerely, Robert Allen More

Service Center Carlos was great! Took very good care of me and keep me up to date on everything! Very clean, personable staff. The wait time was minimal. Carlos was great! Took very good care of me and keep me up to date on everything! Very clean, personable staff. The wait time was minimal. More

The Customer Service rep Carlos, was very courteous and professional. Also, the service to my KIA Sportage was done in less time that was estimated professional. Also, the service to my KIA Sportage was done in less time that was estimated More

Got to be there!! My KIA service professionals are the “bomb”!!..... From entry to exit, they never disappoint with they’re kindness, attentiveness, making sure that a My KIA service professionals are the “bomb”!!..... From entry to exit, they never disappoint with they’re kindness, attentiveness, making sure that all of your concerns are addressed. Efficient Courteous ... family😉😉😉 More

Top Notch I was in for diagnostics and service on my 2013 Kia Sorento on 9/17-9/18. My caretaker, I believe, was Jasmine. She kept me informed of the service s I was in for diagnostics and service on my 2013 Kia Sorento on 9/17-9/18. My caretaker, I believe, was Jasmine. She kept me informed of the service status by phone. On the premises, everyone at the service desk was attentive and pleasant. The shuttle driver was professional and calmly pleasant. When I called DARCARS, the main receptionist was efficient and courteous. Onsite at the service desk, the entire team worked well together and handled their work and interactions cheerfully and with clear communications and patient demeanor to the customers. Way to go DARCARS Kia of Lanham! More