DARCARS Ford

I repeatedly asked Mike Robinson to email me an out the I repeatedly asked Mike Robinson to email me an out the door sales price and that the truck was in stock before I made the 3 hour trip to the dealers I repeatedly asked Mike Robinson to email me an out the door sales price and that the truck was in stock before I made the 3 hour trip to the dealership. For 5 days he said he would send it, but instead everyday emailed me to ask if I could stop by today. On day 5 he finally said the truck was sold and he was sorry but he would find another truck. He called me and said they found a truck but it was 1 thousand dollars more for the same exact truck, Mike gave me the price then called me back 15 minutes later and raised the price another thousand dollars because he deducted a rebate that shouldn't have been deducted making the truck 2000.00 dollars more. Mike didn't tell me the truth one time during the several days of phone calls and emails. I'm not sure how they stay in business treating would be customers this way. In hind sight I doubt they ever had the truck at the advertised price. When purchasing a truck at a local ford dealer after completing the deal I was discussing this deal with them and was told that there wasn't anyway without losing money the truck could have been sold for the price it was advertised for. Another ford dealer I was looking at a truck at told me the exact same thing. I haven't seen a car dealer lose money on anything yet. More

They don't do what they promise. We were not happy with their repair because they do not back up their warranty policy as they state. The employees weren't horrible, but their service was. They releas with their repair because they do not back up their warranty policy as they state. The employees weren't horrible, but their service was. They released my vehicle saying it was fixed, but I ended up bringing it back the very next day for the same problem. They charged me an enormous amount of money, but they didn't fix the problem. I will never take any of my vehicles back to this dealer again. More

We are from Delaware and were in the market for a compact car. We had our minds set on a new Ford Focus because it is the best car in the segment. We found out Darcars Ford dealership online and contacted th car. We had our minds set on a new Ford Focus because it is the best car in the segment. We found out Darcars Ford dealership online and contacted them because of their great pricing and good reviews. The whole experience from the first phone call to the final sale of the vehicle was smooth and very pleasant. Our sales rep, Mr. Russell Dodd was knowledgeable, courteous and very honest. It was a 2 hour drive from Delaware but was worth it and we ended up buying the vehicle the same day after the test drive. There were no issues with pricing because it was the same as the one he quoted us. Loving the car. We definitely recommend this Ford dealership. More

I live in NC and was very leery about purchasing a car in MD. However, the price couldn't be beat locally. Most of the work was done via phone or internet. I kept expecting hidden costs and/or fees to pop up MD. However, the price couldn't be beat locally. Most of the work was done via phone or internet. I kept expecting hidden costs and/or fees to pop up when I arrived to sign the paperwork and pick up the car. Everything was exactly as was quoted to me. More

Very large selection of the type of vehicle that I was looking for. A FORD F10 Crew cab Truck. The internet price was the lowest advertised. I was completely satisfied with the overall transaction. looking for. A FORD F10 Crew cab Truck. The internet price was the lowest advertised. I was completely satisfied with the overall transaction. More

This was my second purchase from this dealership and I since I was very happy with my first purchase, I decide to return. Michael Robinson was my salesman on my first visit so naturally I sort him out ag since I was very happy with my first purchase, I decide to return. Michael Robinson was my salesman on my first visit so naturally I sort him out again. Mr. Robinson and Ms. Betts made me feel so comfortable all during my purchase process. They gave me several options to choose from which made it very easy for me to make my decision. There was never any pressure to make a decision one way or the other. They answered all the questions I had. They always met me with a smile. Chico completed the paperwork for my purchase. He to was always friendly and helpful. I will recommend this dealership to all my friends and family. More

We had a positive experience buying a car from Darcars Ford. We researched a few dealers in the area and Darcars Ford had the best price for the car we were interested in. Armen, the salesman, was great Ford. We researched a few dealers in the area and Darcars Ford had the best price for the car we were interested in. Armen, the salesman, was great to work with. He spent a lot of time with us and went through all the available options to ensure we got what we wanted. Armen went through all the features so well, we barely had to read the manual. After deciding on a car, Lisa in the Finance Department was great too. We would definitely recommend Darcars Ford! More

This is the second vehicle that I have purchased from the Sales Rep Ms. Betts. I so enjoyed the first experience, that I knew from the beginning, if I decided to purchase another vehicle, it would be from M Sales Rep Ms. Betts. I so enjoyed the first experience, that I knew from the beginning, if I decided to purchase another vehicle, it would be from Ms. Betts. Ms. Betts is a professional, but 'a people person' as well. She will let you have your space, i.e., look over the showroom, take your time, answer any questions you may have, and definitely advise you on how to care for your vehicle. I was extremely surprised that when I purchase my first vehicle, a mechanic at the dealer bought my previous car it for his nephew. I was told that as a customer, I keep my vehicle in outstanding condition which bodes very well for a trade-in. I find Ms. Betts to be an expert in her field. She does not waste her time nor the customer's time. When I purchased my first vehicle, she took the time to find out the type of vehicle I wanted, i.e, small and good on gas, the color vehicle I wanted, i.e, she knows I like blue what type of vehicle I was comfortable with driving, i.e., something without a lot of gadgets and things I do not need nor want, as I am a simple person. Additionally, Ms. Betts would periodically send me emails wishing me happy anniversary on my new purchase, advising my on any recalls, classes given on the care/maintenance of my new vehicle and/or and new vehicles that I may have an interest in. Ms. Betts made the process of purchasing my second vehicle 'A PIECE OF CAKE'. There was no stress involved in purchasing this new vehicle at all. This included my dealings with Ms. Betts as well as Mr. Marcel Greene. I definitely would recommend this dealership to friends/family who wish to purchase a new vehicle. More

I had a great experience buying my Ford Focus at Darcars. Armen was wonderful to work with, and the financing department worked hard to get me the best rates possible. I definitely recommend them! Armen was wonderful to work with, and the financing department worked hard to get me the best rates possible. I definitely recommend them! More

Mr. Kwami Amegah has been very professional and helpfull in guiding me in the choice of the car I waned to buy. Thanks to his knowledge of the new cars available that day, the advises he has given me hav in guiding me in the choice of the car I waned to buy. Thanks to his knowledge of the new cars available that day, the advises he has given me have contributed to my selection of the car I bought. He was able to answer the many questions I asked him without losing his patience and good humor. In a word, for me he was a blessing. More