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DARCARS Ford
Lanham, MD
291 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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291 Reviews of DARCARS Ford
May 21, 2015
Great people There were alot of friendly workers here. It was a very nice experience. Sales representative Alonzo gave me outstanding customer service.He was very There were alot of friendly workers here. It was a very nice experience. Sales representative Alonzo gave me outstanding customer service.He was very patient, answered all my questions and made it real easy for me to pick a car. He showed he really enjoys doing his job. I will recommend this location to plenty of people because you will not leave unsatisfied. More
by ab09
Employees Worked With
Hess Darvish
May 14, 2015
Happy Darcars Customer! I went in shopping for a used vehicle and was greeted by Alonzo Coston. Mr. Coston was very helpful and inquired about my reason for the visit. He was I went in shopping for a used vehicle and was greeted by Alonzo Coston. Mr. Coston was very helpful and inquired about my reason for the visit. He was very attentive and made my car buying experience very pleasant. More
by Happy Darcars customer
Employees Worked With
Hess Darvish
May 12, 2015
Great Customer Service I called to inquire about a vehicle I saw online and the manager told me to come down and check it out. That particular vehicle was not available but I called to inquire about a vehicle I saw online and the manager told me to come down and check it out. That particular vehicle was not available but he showed me another similar vehicle and the manager worked with me on price and incentives that died was offering. From the manager, to the sales rep and the finance specialist, they provided great customer service and explained everything to me. I was recommended to this dealership by a friend and I will recommend my friends to this dealership as well. More
by boiNMD23
Employees Worked With
Hess Darvish, Mohamed Janneh
May 11, 2015
My Kia Sorento! This experience purchasing my new Kia Sorento was awesome! Lynn Pittmon made the buying process smooth. In fact, the entire staff were great. I def This experience purchasing my new Kia Sorento was awesome! Lynn Pittmon made the buying process smooth. In fact, the entire staff were great. I definitely recommend this dealership to those looking to buy a Kia! More
by Mct
Employees Worked With
Hess Darvish
May 11, 2015
BEST CAR BUYING EXPERIENCE EVER! This was, by far, the most amazing experience I've ever had. It started out with my sales associate, Lynn, who greeted me a the door with a warm smile This was, by far, the most amazing experience I've ever had. It started out with my sales associate, Lynn, who greeted me a the door with a warm smile. His patience, honesty and integrity are most admirable. The sales manager Constantine was honest and direct, but not disrespectful. He let me know my options up front and showed genuine compassion for me as a consumer. Finally, my man Chico, the finance manager!! HE'S AWESOME! He made signing my life away a breeze. I had THE BEST experience and would recommend anyone to buy from this dealership! More
by k_green5
Employees Worked With
Lynn Pittmon, Lynn Pittmon
May 11, 2015
Friendly, Respects Your Time! Most dealerships have no concept of customers' time. But Darcars Ford know the meaning of customer service. I recently purchased a Ford Focus from L Most dealerships have no concept of customers' time. But Darcars Ford know the meaning of customer service. I recently purchased a Ford Focus from Lynn Pittmon. Chico who is the finance manager worked with Lynn to expedite my time in the dealership. Thanks for the fast and friendly service. Keep up the good work. More
by Mct
Employees Worked With
Hess Darvish
May 08, 2015
Excellent I came in the dealership to get my Ford mustang serviced and left with a 2015 ford mustang. My salesman was excellent in showing me the features of t I came in the dealership to get my Ford mustang serviced and left with a 2015 ford mustang. My salesman was excellent in showing me the features of the 2015 mustang. I bought my first mustang in 2013 from Darcars Ford and was extremely please with it. Mr. Booker T. Jefferson was extremely helpful in my selection and processing of the 2015, I have quite pleased with everything. More
by Mack1951
Employees Worked With
Booker T. Jefferson, Booker Jefferson
May 07, 2015
Excellent I am so please with my second purchase from DARCARS-Lanham. My Salesman, Mr. Booker T. Jefferson excellent very meticulous with details & Mr. Jerris I am so please with my second purchase from DARCARS-Lanham. My Salesman, Mr. Booker T. Jefferson excellent very meticulous with details & Mr. Jerris Millington, Finance Manager great customer service. Purchased a beautiful 2015 Ruby Red Ford Fusion. Sandy490 More
by STORMY
Employees Worked With
Mr. Booker T. Jefferson, Mr. Jerris Millington, Booker Jefferson
April 28, 2015
Bad Experience. Dishonest Dealer Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary; 1. They promised to Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary; 1. They promised to speed buff the car, but they didn't and made me drive 3 times for it and ended up only washing the exterior! 2. Sold me the car with one key only, and got an attitude when I asked to get the second one. Their excuse for everything (including no floor mats) is that It's a used car! First of all, after paying the full amount in cash and when I went to pick up the car, I got only one key and when I asked for the second key they said they don't have it and I have to buy a second one which costs $300. When I explained that this is unacceptable and that they never mentioned that it has one key only, first they said that they mentioned that (which they never did), then they said that it is what it is and if I said something before the deal was done and that this is a deal breaker maybe they could've done something about it. Also, while making the deal, I asked for the whole car to be buffed, which they agreed on "but I can't fix the scratches on the fender" the sales manager (Ali) said. I said that was fine just buff the car and whatever remains on it is fine. When I went to pick up the car it wasn't buffed, and when I asked the salesman (Abu) he said that they don't do that! So I went the next day to talk to the sales manager (Ali, who made the promise), at first he said it was done, then he said that he will take care of it, just come back another day. When I went the "other day" and talked to the body shop manager, he said that he was asked to only buff the scratched fender. I went to talk to the general manager (Darvish). He said he will take care of that. At the end after around 3.5 hours I was so tired, and they ended up only washing the exterior! In addition, when I went to fix a broken power outlet which I found when I picked up the car, the service department told me that they have to reschedule me for another day since I didn't bring it in at 8:00 am. At least, the GM "Darvish" was able to make them fix it that day. Bottom line; very unprofessional and dishonest staff (If you're buying a car from them (which I strongly do not recommend) make sure everything you need be done before you pay anything or get it in writing! More
by Zade
Employees Worked With
Ali, Abu, Hess Darvish, Joyce Pertee
March 19, 2015
Customer Service My senior aged parents have purchased 2 vehicles from this dealership. For some reason their second vehicle purchased brand new has been nothing but h My senior aged parents have purchased 2 vehicles from this dealership. For some reason their second vehicle purchased brand new has been nothing but hassles 2012 Ford Focus. Problem, too long to repair vehicle and they do not keep you properly informed on the status. Oh it will be ready tomorrow, tomorrow comes and oh it's not ready. However, they don't call and tell you this until you call.....I know they want your money but they should want your business too. Personally would never use this place. Do not like the service my senior parents receive. More
by Zenith
Employees Worked With
They know who they are.
