Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words, and we are thrilled to hear that you have been a loyal customer of Cumberland Toyota for so long. We value the trust you have placed in us over these many years and it makes us proud to know that we are helping you keep your vehicle in top shape. We take great pride in providing high-quality repair services with excellent customer service for our valued customers. Our professionals are highly trained, and strive to provide excellent workmanship every time. We also strive to make sure our rates remain fair and deliver value. It means the world to us that you recommend us to others, so thank you again! We look forward to continuing to serve you for many more years ahead.

Cumberland Toyota responded

Thank you for taking the time to review us, we really appreciate it! We strive to provide each customer with a friendly and professional service experience. Your positive feedback is music to our ears, as we want all of our customers to be happy with their vehicles' service and maintenance. It's amazing to hear your RAV4 and Tacoma were taken care of in a timely manner and that our team was knowledgeable. Your satisfaction is important to us; here at Cumberland Toyota, it's always our goal to ensure you have an enjoyable automotive ownership experience. Once again, thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for the feedback regarding your recent visit to Cumberland Toyota. We are sorry that despite our best efforts, we weren't able to diagnose the vibrancy. We always want our customers walking away feeling confident in their vehicle and we know that wasn’t your experience this time. We pride ourselves on providing exceptional customer service and so we understand how disappointing it can be when things don’t live up to expectations - please rest assured we take all feedback seriously. We will be looking into the reasons why this took such an extended period of time. If you'd like to discuss this further or provide any more details, please do get in touch with us directly as we would love to make sure you leave Cumberland Toyota 100% satisfied with your next service experience.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are glad to hear that you feel our services offer good value and convenience, and apologize for any difficulty you had getting in contact with us. We are always striving to improve our customer service, so we will take your feedback into strong consideration when redesigning our processes. If there is anything else we can do to make your visit here more pleasant or efficient, please do not hesitate to reach out--we would be delighted to help make your experience as smooth and straightforward as possible. Thank you for being a loyal customer of Cumberland Toyota!

Cumberland Toyota responded

Thank you for your five-star rating of Cumberland Toyota! We are thrilled to hear that you had a great experience working with Toby Neal, and we apologize the wait time to receive your new 4Runner was longer than expected. We're always striving to ensure our customers have the best experience at our dealership, and feedback like yours is invaluable in helping us achieve that. We're glad you didn't get to meet Brandon Davidson on this visit - that means he wasn't needed for any upsells or repairs! Should you ever need automotive service in the future, we'd love for you to experience his expertise as well. Thank you again for choosing Cumberland Toyota - we look forward to taking care of all your automotive needs in the future.

Cumberland Toyota responded

We're disappointed to learn that you were unsatisfied with the service your experience at our dealership, and thank you for bringing these issues to our attention. It's never our intention to leave a customer unhappy or unsafe after leaving Cumberland Toyota. At Cumberland Toyota, we strive for excellence in customer service and safety, so this isn't an experience we want any of our customers to have. I understand your frustration and regret that it happened. Since your initial visit, we've made it a priority within our team to more closely inspect vehicles brought into the shop - not just focus on the problem area noted in the request. If there's anything else we can do to support you further as a valued customer of ours please let us know.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad you felt that our team was professional and courteous in assisting you with your RAV4 questions. Providing excellent service is of utmost importance to us, so we’re thrilled to be able to provide such helpful and friendly assistance. We look forward to being a reliable source of knowledge and customer service for you in the future!

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota! We are so pleased to hear that our staff was able to take care of all your car problems in a knowledgeable, professional and caring manner. Your satisfaction is our priority here at Cumberland Toyota and it is wonderful to see that we have achieved it as evidenced by your 5-star review. Thank you for being a loyal customer - we look forward to continuing to assist with all of your service needs in the future!

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are so pleased to hear that you had such a positive experience with us. We strive to make every customer's experience the best it can be, and we're delighted to hear that from you! It is always a pleasure to receive praise for our entire team, and especially Roberta Love. We will be sure to share your kind compliments with her and all the staff at Cumberland Toyota. We look forward to working with you again soon!

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We value your feedback and take all reviews from our customers seriously. We want every customer to be satisfied with their service experience, and it seems like on this visit something went awry. With regards to communication, we apologize that you did not receive a response as quickly as warranted or expected. We strive for excellent customer service and will use this as an opportunity to learn and improve our processes going forward. We are here to make sure each of our customers get the fullest explanation possible whenever they bring in their vehicle for service. Please reach out to us directly so that we can answer any questions you have regarding your recent visit. Thank you again for bringing this matter to our attention; we sincerely appreciate it.