Cumberland Toyota

Cumberland Toyota responded

Thank you for your five-star rating of Cumberland Toyota! We are thrilled to hear that you had a great experience working with Toby Neal, and we apologize the wait time to receive your new 4Runner was longer than expected. We're always striving to ensure our customers have the best experience at our dealership, and feedback like yours is invaluable in helping us achieve that. We're glad you didn't get to meet Brandon Davidson on this visit - that means he wasn't needed for any upsells or repairs! Should you ever need automotive service in the future, we'd love for you to experience his expertise as well. Thank you again for choosing Cumberland Toyota - we look forward to taking care of all your automotive needs in the future.

Cumberland Toyota responded

We're disappointed to learn that you were unsatisfied with the service your experience at our dealership, and thank you for bringing these issues to our attention. It's never our intention to leave a customer unhappy or unsafe after leaving Cumberland Toyota. At Cumberland Toyota, we strive for excellence in customer service and safety, so this isn't an experience we want any of our customers to have. I understand your frustration and regret that it happened. Since your initial visit, we've made it a priority within our team to more closely inspect vehicles brought into the shop - not just focus on the problem area noted in the request. If there's anything else we can do to support you further as a valued customer of ours please let us know.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad you felt that our team was professional and courteous in assisting you with your RAV4 questions. Providing excellent service is of utmost importance to us, so we’re thrilled to be able to provide such helpful and friendly assistance. We look forward to being a reliable source of knowledge and customer service for you in the future!

Cumberland Toyota responded

Thank you for your feedback about your experience at Cumberland Toyota. We value customer experience and satisfaction, and apologize if on this occasion we were not able to provide that for you. Our intention is never to pressure customers into buying anything they are not comfortable with. We are here to provide guidance and advice so that our customers make informed decisions on their purchases. We would like a chance to learn more from your experience; if you have the time, please do get in touch with us at service@cumberlandtoyota.com or call (931) 520-4109 so that we can address any outstanding concerns you may have. We’d be delighted to discuss further how we can provide the quality customer service you deserve!

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We value your feedback and take all reviews from our customers seriously. We want every customer to be satisfied with their service experience, and it seems like on this visit something went awry. With regards to communication, we apologize that you did not receive a response as quickly as warranted or expected. We strive for excellent customer service and will use this as an opportunity to learn and improve our processes going forward. We are here to make sure each of our customers get the fullest explanation possible whenever they bring in their vehicle for service. Please reach out to us directly so that we can answer any questions you have regarding your recent visit. Thank you again for bringing this matter to our attention; we sincerely appreciate it.

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are so pleased to hear that you had such a positive experience with us. We strive to make every customer's experience the best it can be, and we're delighted to hear that from you! It is always a pleasure to receive praise for our entire team, and especially Roberta Love. We will be sure to share your kind compliments with her and all the staff at Cumberland Toyota. We look forward to working with you again soon!

Cumberland Toyota responded

Thank you for your generous review! We are so glad to hear you have been happy with the service you have received from Fred and Brandon here at Cumberland Toyota. Our team always strives to ensure customers get what they need in a timely, professional manner. We are glad that we were able to meet your needs and we look forward to welcoming you back for our excellent customer service once again. Your recommendation means so much to us, and thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for reviewing your experience with Cumberland Toyota! We are so pleased that our team was able to assist you quickly and with helpfulness. We strive to provide the best possible service and it's very rewarding to see that we could meet your expectations. We welcome you back anytime and hope you have a great week!

Cumberland Toyota responded

Thank you so much for your kind words, as well as for your visit to Cumberland Toyota! It's our pleasure to provide friendly and helpful service to every guest; we're glad we could make your visit a pleasant one. We take pride in striving to give each of our guests the best experience possible. We hope to see you again soon!

Cumberland Toyota responded

Thank you for your kind review and choosing Cumberland Toyota! We are grateful for the trust you have shown in us. Our team works hard to ensure each customer has an exemplary experience, focused on unwavering quality and outstanding service from beginning to end. We appreciate your honest feedback as it helps us continue our mission of making sure every customer is satisfied. We hope that we can be a one-stop-shop for all of your vehicle needs. Thank you again for taking the time to leave this positive review and we look forward to seeing you at Cumberland Toyota soon!