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Cumberland Toyota

Cookeville, TN

4.6
2,987 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,987 Reviews of Cumberland Toyota

February 23, 2024

I have bought 3 cars from this dealership. Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the op More

by jann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
December 21, 2023

You lost my business several reasons just not professional and damaged my car and the price of oil change 75 dollars that's outrageous More

by robertposton54
Recommend Dealer
No
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
November 07, 2023

Warranty service was performed as requested and on time. The service department was very courteous and professional. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
November 02, 2023

I arrived at overdrive to trade in my old car and get a newer, more reliable car and it was a great decision, David and his staff are truly incredible, the whole process went seamlessly and was totally str More

by Connor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison C., David Gist
Report | Print
Nov 04, 2023 -

Cumberland Toyota responded

We are so delighted to hear that your experience with David and the Cumberland Toyota team was seamless and stress-free! We know that it can often be a complicated process to purchase, trade-in, and finance a new vehicle, but we're glad that our staff were able to help you every step of the way. We take great pride in providing our customers with excellent service, so thank you for sharing your positive feedback. We look forward to serving you again soon for any of your further vehicular needs!

October 19, 2023

Christy Hard is the best! It was a pleasure buying my RAV4 from her! When I am ready to buy again, I will absolutely buy from her. I will recommend Christy to my friends to More

by Khaynes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Nov 04, 2023 -

Cumberland Toyota responded

We'd like to thank you for recommending Christy and Cumberland Toyota to your friends. We are sincerely grateful for your great review and we are delighted that you enjoyed working with Christy and that you're driving away in a new RAV4! We strive to provide exceptional customer service and it's wonderful to hear that was your experience. We hope to see you again soon - take care!

September 09, 2023

I was disappointed that you no longer could work on my fog lights. That means a second trip to get them repaired. You had worked on them in the past, and even though they are after market, they were insta More

by teenalou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Oct 10, 2023 -

Cumberland Toyota responded

Thank you for the positive review and for your loyalty to Cumberland Toyota. We really appreciate it! We apologize that we cannot work on your fog lights this time. At other times when we have worked on them in the past, they were installed and serviced through our custom department. We have a limited selection of parts due to supplier availability changes, so our capacity to work on certain aftermarket parts has to be evaluated. In this case, unfortunately, we could not take care of them right away for you this time. We encourage you to make a follow-up visit and hope that we will be able to service them for you in the future. Thanks again for choosing Cumberland Toyota.

August 24, 2023

Always very helpful and friendly. We were given a courtesy car, when needed . That was an added benefit. More

by stitzcarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for taking time to share your feedback about Cumberland Toyota, we're glad to hear your visit was a great one! It sounds like our team and the courtesy car service delivered an excellent and enjoyable experience that we hope you plan on repeating in the future. We strive to provide top-notch customer service and to make sure that each of our customers leaves feeling like they were treated professionally and kindly. Thank you again for your kind words, we look forward to seeing you soon.

August 23, 2023

I didn’t have an appointment and Travis was very helpful and concerned with my needs. More

by jbuck7710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for leaving your review, we are thrilled to hear you had a positive experience at Cumberland Toyota! We're overjoyed to see you took advantage of our amazing staff – it is always such an honor when customers come to us without an appointment and still receive the same great service as those with one. We work hard to ensure all of our customers receive quality service and stay delighted with their visits. Please know your kind words have been shared with Travis – we’re certain he was very pleased to hear that his service helped bring a smile to your face. Thank you again for taking the time out of your day, we look forward to seeing you again soon!

August 22, 2023

All employees I encountered were very friendly and helpful and the repair to my truck was done in a timely manner. More

by 407454-01
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota. We are pleased that our team made a positive impact on your experience with us and that your repair was completed in a timely manner. Our goal is to provide excellent customer service and we are delighted to see that we achieved this with you! We want to make sure every customer leaves satisfied and we are very happy to hear that we did this successfully for you. Thank you for taking the time to share your positive experience, it means so much to us here at Cumberland Toyota.

August 22, 2023

Everyone is always friendly and courteous. The facility is spotless and clean. They are appreciated. More

by JWINNARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Aug 26, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us at Cumberland Toyota! It's wonderful to hear that our team was friendly and courteous, and that you were able to appreciate the care we've taken to keep our facility spotless and clean. We take pride in providing a safe and comfortable environment from the moment you walk into our showroom and we are thrilled that it was evident during your visit. We appreciate your ongoing support, and look forward to continuing to meet all of your automotive needs here at Cumberland Toyota. Thank you again!

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