Cumberland Toyota

I’ve had issues with settling my car loan. Several months later my credit is now negatively impacted due to inaction on their part that is yet to be resolved. My credit score dropped by almo Several months later my credit is now negatively impacted due to inaction on their part that is yet to be resolved. My credit score dropped by almost 150 points due to the finance departments negligence. I was told by my GAP insurance to reach out to Cumberland Toyota for the last remaining payment that was needed to pay off my loan. So I reached out. I was told that the matter would be resolved by May 27. Then I was told that it would be resolved on May 31. A week later, June 7th, I ask for an ETA and no response. After another week with NO updates I take a day off from work to settle the matter. I drove a 3 hour round trip to the dealership and met Adam on June 17th. We made our introductions and spoke for the first time on June 17. He then followed up with me through text the following day, June 18. The check was then written out and mailed on June 18. Had this been done in a timely fashion the original payment would only have been for 887.44. The final check written out was for 1011.69 because of late fees and 12¢ per day charges. Because of this my credit score is negatively impacted and has severely damaged my ability to obtain financing in order for me to get another vehicle. The lies, poor communication, and lack of care on a time sensitive issue have caused me financial harm. Again, I have several text messages from the previous months and at no point was I instructed to continue making monthly payments on a vehicle which was totaled. THE DEFINITION OF GAP COVERAGE GAP pays the difference between the amount you owe on your car loan or lease and the actual cash value (ACV) of your car if it's stolen or totaled I purchased the additional GAP coverage so in the event that something like this would happen, I knew I wouldn’t have to pay on a car that was no longer operational and wouldn’t have to worry about any financial difficulties. Instead, I was left with a massive decline in my credit score. BOTH my insurance and the GAP did their jobs and sent the checks on time. The evidence I’ve posted clearly show that the finance department did not. I need a written and signed letter that explains why there was such a delay in the check being sent to the lender so I can open up a dispute to recover my credit score. More

Christy Herd was able to get me exactly what I wanted in a very short time frame. Her knowledge and helpfulness was the best I’ve ever experienced at a dealership. Highly recommend! a very short time frame. Her knowledge and helpfulness was the best I’ve ever experienced at a dealership. Highly recommend! More

Christy Herd was easy going and thorough in the buying process. Dusty Atkinson made sure we understood everything about financing, and Lexi Buckler was amazing at explaining all the features of the car af process. Dusty Atkinson made sure we understood everything about financing, and Lexi Buckler was amazing at explaining all the features of the car after purchase. She even set up an old flip phone into the hands free calling. Great experience . More

We had a great experience here with Christy Herd, she was very helpful and pleasant to work with! very helpful and pleasant to work with! More

My daughter bought a Toyota 4 Runner from Christy Herd and we came back to buy another vehicle from Christy. We will only use Christy because she is a wonderful and helpful individual buying a new vehicl and we came back to buy another vehicle from Christy. We will only use Christy because she is a wonderful and helpful individual buying a new vehicle. We recommend Christy to all of our friends. More

I have bought 3 cars from this dealership. Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the op Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the options that I was not familiar with. I was very appreciative. Thank you so much. More

You lost my business several reasons just not professional and damaged my car and the price of oil change 75 dollars that's outrageous professional and damaged my car and the price of oil change 75 dollars that's outrageous More

Warranty service was performed as requested and on time. The service department was very courteous and professional. The service department was very courteous and professional. More