Cumberland Toyota

Best of the best! My husband and I have purchased three Toyota vehicles from Cumberland Toyota and each time has been a wonderful experience. We received the most outs My husband and I have purchased three Toyota vehicles from Cumberland Toyota and each time has been a wonderful experience. We received the most outstanding service from each and every person there. They worked hard to make sure my husband and I found the exact vehicle we wanted at the best price possible. Cody and Ronnie...you guys rock! More

Great experience , upfront honesty, good attitude and Toyota should be very proud to have Ronnie Bean on their team.We love our car Thank You , upfront honesty, good attitude and Toyota should be very proud to have Ronnie Bean on their team.We love our car Thank You More

2017 Camry Purchase I live in Knoxville, TN and just casually stopped by the Cookeville dealership while returning home from working in Nashville on 8/16-17/17. My wi I live in Knoxville, TN and just casually stopped by the Cookeville dealership while returning home from working in Nashville on 8/16-17/17. My wife & I had previously agreed to a purchase of a 2017 Camry from Toyota of Knoxville a couple of days earlier. We were paying cash, no trade, but we had NOT exchanged money or received the car. That was to happen on 8/18/17 after I returned from Nashville. My wife had called me numerous times while in Nashville and had misgivings and was upset about the decision she had made. I was approached by Ronnie Bean who was very kind and inquisitive about why I was there. I explained our concerns & told him my wife felt she was pressured to buy a car she really did not want in Knoxville. She did not like the color, features, or the previous salesmanship at Toyota of Knoxville. Customer service and explanations were poor and he was SELLING us the car he wanted us to have rather than letting us BUY the car we wanted. He just was not LISTENING. It was not what she wanted. Ronnie took me outside and asked me what she wanted instead of what she had agreed to. I found what she wanted but I told Ronnie I even had the proposed bill of sale in my car. He said let me HELP you. He got on the computer, let me WATCH him and told me I could get her the car she desired and at the same price or less AND deliver it that day for FREE. He said if I can do that , do we have a deal? I said let me call my wife and see but I am sure she will agree. I did not have a check with me and Ronnie said he follow me home to KNOXVILLE deliver car and pick up our check. That was the utilmate in customer service and that is what we did. We got the car she wanted and with more features and benefits, and it cost us less!!!! Ronnie was so personable and professional. He was NEVER rushed. He introduced me to his sales mgr and business mgr and even took me back to parts and service. After purchase was done I told him I was unable to get a bug deflector for my 2007 4Runner and he made a few phone calls and it is now in order. Yes, I will be back in the future and I have already told others about my experience. Ronnie, Thank you so much for your help. Sincerely, Gene Boxx PS: you can share my experience with others as desired. More

Love my new Highlander! Josh Lawson finalized our new car purchase; his expertise and friendliness made what can be a stressful experience into a pleasant car trade/purchase. Josh Lawson finalized our new car purchase; his expertise and friendliness made what can be a stressful experience into a pleasant car trade/purchase. We highly recommend Josh Lawson and Ashley Hill for your next vehicle purshase.....they are both huge assets for Cumberland Toyota! More

Quick and easy. Mr. John Fielden is the man. We worked together over a couple months buying a Camry on my timeline because I'm out of town alot. He's a good guy who w Mr. John Fielden is the man. We worked together over a couple months buying a Camry on my timeline because I'm out of town alot. He's a good guy who won't push you but will make sure he does everything he can to get you in your new vehicle. Ask him to show you his SF tattoo. On the day I picked up my Camry, my paperwork was ready and I was out the door. What more can you ask for? More

Great friendly & hassle free dealership Great dealership- everyone there is friendly and ready to help! I cannot stand pushy dealerships that just try to put you in a car and swarm like vult Great dealership- everyone there is friendly and ready to help! I cannot stand pushy dealerships that just try to put you in a car and swarm like vultures when you walk in- this is NOT that place!! Our sales person Josh went above and beyond!!! He listens to what you want/need and takes the time to make sure he gets you in the right car for you and your budget! He takes the time to show you features as well as differences between cars to make sure it's the right fit for you- while not trying to "push" all the extra options that you can't afford. Financing is hassle free & easy. In & out quickly with everything being explained & no questions left to ask. More

Relief I dread the idea of trading cars because of the sales tactics and run around you get from most dealers. I was referred to John Fielden by my sister fo I dread the idea of trading cars because of the sales tactics and run around you get from most dealers. I was referred to John Fielden by my sister for his care and commitment to service. I wasn't disappointed, and I'm hard to please. John is personable, detailed, and he worked hard to get me a fair deal. We are thrilled with the purchase of our new Avalon and its ratings for reliability and resale. Wayne Chaffin also went to work to get us the best financing and Brandon Hall, GM, keeps thing at Cumberland running smoothly and makes sure his customers leave happy! The only negative thing I can say is I don't like the sleeves John has wear to cover his tattoos... the first time I met him I saw them and they are a part of who he is... plus he served our country, so he earned the right to be home and be himself.😉 More