Back

Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews

1540 Interstate Dr

Cookeville, TN

38501

Directions

By Type

2,995 Reviews of Cumberland Toyota

September 16, 2017

2017 Tacoma Best new vehicle purchase experience ever. There was no sales pressure from John or Wayne. This is our 3rd Tacoma and 7th Toyota vehicle in 35 years More

by Toyota7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
Feb 13, 2018 -

Cumberland Toyota responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! It’s quite an accomplishment to hear that John and Wayne provided you with such a great shopping experience ! Thank you so much. If you have any further needs, do not hesitate to come back to see us.

September 16, 2017

Enjoyed the visit. Left with a new 4Runner. Great selection of vehicles, sales staff is excellent to deal with, service department is hassle free. John Fielden was the sales associate that hand More

by Redman53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Feb 12, 2018 -

Cumberland Toyota responded

Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 931-520-4128. Hope you're enjoying your new vehicle. Thanks again for choosing Cumberland Toyota

September 12, 2017

John was wonderful to work with I would recommend this dealership to everyone They made me feel at ease and important. From the time I entered until signing agreement it was very pos More

by Vickie Floyd
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
Feb 13, 2018 -

Cumberland Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care.

September 09, 2017

It was such a wonderful and positive experience. Everyone was so helpful with answering all my questions and a positive and patient manner. Everyone went far and beyond in helping with the decision o More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Wayne Chaffin, Ronnie Bean
Feb 13, 2018 -

Cumberland Toyota responded

We love hearing about customers who have a great experience at Cumberland Toyota and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. We are pleased to hear that our team did such a great job in assisting you in your purchase. Please feel free to contact us if you have any questions about your new vehicle.

September 07, 2017

2017 4Runner John was excellent to work with. He listened when I told him what I wanted, and I had the exact vehicle that day. He went over all the details of the More

by Alicia S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Feb 13, 2018 -

Cumberland Toyota responded

We really appreciate your kind words regarding our Sales department as we strive for customer satisfaction, and we also appreciate your loyalty to our dealership over the years. Congratulations on your recent purchase and we look forward to seeing you in the future! Thank you!

September 02, 2017

Poor neighbor I found the van online that I wanted to look at and called my son to see if I could look through him as he is a salesman at a different dealership he More

by Toot
Recommend Dealer
No
Employees Worked With
John Fielden
Oct 10, 2017 -

Cumberland Toyota responded

Sorry for it took so long to respond. When it comes to referral fees each salesman handles them a little differently, some may pay cash, some may offer a gift card, many do not pay out referral fees. Please feel free to give me a call directly at 931-520-4128 if you would care to talk a little more the situation.

September 01, 2017

Lawson is awesome This is the greatest experience ever in buying a new Toyota. To all that reads this, please buy your net Toyota from Cumberland Toyota and you will no More

by Erica18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Brent Byers, Gary Looper, Roberta Love, Josh Lawson, Odell Braswell, John Fielden, Fred Riddle, Brandon Davidson, Wayne Chaffin, Travis Fitzpatrick, Ronnie Bean
Feb 13, 2018 -

Cumberland Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care.

August 31, 2017

New car purchase Josh Lawson, as always, is an excellent salesman! This is the 4th vehicle we have purchased with his assistance. Josh gave us all of the information More

by Ravgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dronenburg Body Shop Mgr., Josh Lawson
August 31, 2017

My new Highlander = Heaven I can't speak highly enough about Cumberland Toyota and Josh Lawson. This is the 4th Toyota I have purchased from Cumberland Toyota and they continue More

by Izzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Feb 13, 2018 -

Cumberland Toyota responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us. We look forward to serving you again.

August 30, 2017

Great experience Christy was great to work with and provided a better deal than all other area dealers. Cumberland made the transaction super easy and they even delive More

by Enaltrab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim and Dennis who delivered the car were great guys!, Christy Herd
Feb 13, 2018 -

Cumberland Toyota responded

We love hearing about customers who have a great experience at Cumberland Toyota and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. We are pleased to hear that our team did such a great job in assisting you in your purchase. Please feel free to contact us if you have any questions about your new vehicle.

...
181
...