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Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,995 Reviews of Cumberland Toyota

August 16, 2022

They are very courteous and timely,I would recommend Cumberland Toyota any day to anybody. More

by KIRK21_2010
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you so much for the kind review

August 16, 2022

Professional and efficient service. I don’t recall the name of the woman I dealt with. More

by mpcautin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 16, 2022 -

mpcautin responded

Service was fine. Don’t recall the name of the service representative.

August 16, 2022

Service was great as always but very pricey! I came to Cookville because it was closer for me than Knoxville… but the price for parts and service were more than I had expected. More

by VONDANEWBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience while visiting our dealership

August 16, 2022

Love this dealership. We are a Toyota family!! I haven't bought from another dealership in years🙂 More

by MDW_1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for the wonderful feedback

August 16, 2022

Was told no labor charge but paid over 1,000 in labor thanks for nothing. $50.00 for epa crap when Toyota was supposed to be fixing their crap. More

by keith247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erica i belive was her name. She was fantastic to deal with.
Report | Print
Aug 19, 2022 -

Cumberland Toyota responded

We are sorry to hear about the difficulties you are experiencing with your Toyota. Unfortunately, outside influences such as the rock that damaged your EPA cap are not covered under Toyotas warranty. Please understand that the warranty guidelines are set forth by Corporate Toyota, not the dealership. Thanks again for allowing Cumberland Toyota to service your vehicle needs. We look forward to seeing you again in the future.

August 14, 2022

Fixed with no hassle! Warranty covered everything which was amazing. Thank you all so much! More

by JONESBECKY61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

August 13, 2022

The dealership was very clean and inviting. The building and its staff had the atmosphere of somewhere that wants to help people and create a good experience for its customers. More

by WILSONWILLIAM05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

August 13, 2022

Service Department was able to accommodate me without an appointment. They are always friendly and good to do business with. More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to leave us a great review!

August 13, 2022

The dealership did a great job, got us in, got us out, it was covered under warranty, what else is there to say? Everybody was friendly! My service writer was excellent! More

by omchamlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Your marvelous review means a lot to us

Aug 18, 2022 -

omchamlin responded

You SHOULD be proud of that review, I don’t xx, and if your service was less than stellar, I’d be just as happy to publicly shred you and go somewhere else ;-)

August 12, 2022

I couldn’t be happier with my experience at Cumberland Toyota! I’ve bought many vehicles from them and would highly recommend them to anybody! More

by MARKBRADY24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlyn Morrison, Chad Hancock, Andy Claborn, David Gist
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

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