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Cumberland Toyota

Cookeville, TN

4.5
2,995 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,995 Reviews of Cumberland Toyota

August 21, 2022

Hate this place so very very very very very much…. Should close it down now More

by 96tjsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Aug 22, 2022 -

Cumberland Toyota responded

We are sorry to hear that you feel this way. Our goal is to provide a truly exceptional experience for each of our guests, and we clearly let you down. We would love to hear a little more about your experience, please feel free to contact u at 931-520-4128 should you care to talk more in detail.

August 21, 2022

They were very rude. The blonde girl that works there just looked at me and never asked what I needed, she is extremly unprofessional. I will never take my car back ther More

by Janderson5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Aug 22, 2022 -

Janderson5 responded

Worst customer service I’ve ever experienced and the blonde on the end has a horrible attitude.

August 20, 2022

Thorough and made sure you were comfortable with the services that were needed for your car. More

by DDEON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 25, 2022 -

Cumberland Toyota responded

We couldn't ask for nicer comments, thank you so much for taking the time to share!

August 20, 2022

They are always so helpful and do a great job! As a college student, it’s hard to find a place where you feel like you are not being taken advantage of. The employees always make the things they a More

by addisondorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 25, 2022 -

Cumberland Toyota responded

Thank you so much for sharing your experience with us

August 20, 2022

Always respectful and cheerful. They do a great job! Would recommend them to anyone. I bought my vehicle in 2019 from them and still satisfied! More

by BGAILL47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 25, 2022 -

Cumberland Toyota responded

Thank You for the 5 star review!

August 20, 2022

They did a really good job in a short matter of time . Enjoy being there More

by lindacrawford70lc@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 25, 2022 -

Cumberland Toyota responded

It’s wonderful to know that you had such a great experience while visiting our dealership

August 20, 2022

Great customer service! Everyone was ver professional & nice. Service was done in a short amount of time. More

by ADWITCHYPOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Christy Herd
Aug 25, 2022 -

Cumberland Toyota responded

We appreciate your feedback and enjoyed hearing about your recent experience while visiting our dealership.

August 20, 2022

Made an appointment for my 5,000 mile check up. The staff was friendly and they gave a thorough checkup with a detailed report. More

by LKIMBALLDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Love
Aug 25, 2022 -

Cumberland Toyota responded

Thank you for the great review!

August 20, 2022

Service department was great. They got our car in early and had it fixed the next day. Franklin was awesome about communicating with me about what the car needed. Will definitely More

by CUMBERLAND-TOYOTA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin
Aug 25, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your recent visit to our dealership

August 20, 2022

The service department was very courteous and knowledgeable and the staff very friendly and Know More

by RYDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 25, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us

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